Contact Wellness Center Customer Service

Why should I report an Issue with Wellness Center by CastleBranc?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Castle Branch to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Built by experts in health and compliance screening solutions with over two decades of experience working alongside healthcare facilities, healthcare education, students and employees.

2. Track your health and wellness twice daily to detect signs of a developing illness.

3. Screen for common symptoms and exposure.

4. Record daily temperatures and log symptoms, exposure and travel to help identify early indicators of illness.

1. It is just a health tracker that you answer the same survey questions in regards to covid (current temperature, contact with someone infected by covid, travel, do you have covid, have you taken a test for covid).

2. Not at all what it suggests.Thought it was a castle branch app to upload and download required documents along with 14 day self inputted temperature and survey tracker.

3. This is a body temp/symptom tracker, NOT a document organizer.Not able to see my CB for compliance for practicum only a temp and questions for covid exposures.

4. Pointless, even though it's what their website directs you to.I was informed by Castlebranch they have a mobile app for my health documents.

5. I wish it did have the job search functions for health care workers that the website has.

6. If you work in the heath care field and use their website for resume and or job searches, this app does not have any of the functions of the website.

7. This is a covid tracker not for compliance.

8. They probably should have called it what it is, so I removed stars for the app being named incorrectly, because it's curent name could be miss leading.Immediately uninstalled after accessing the app.

9. No reason for me to have to report my health on an app that my school doesn't require me to.

10. Cannot upload our required documents for CastleBranch with this app.It's straight and to the point.

11. Shame on you shame on you lazy people.Is not like the website at all.

1. Fix Wellness Center Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wellness Center: Restarting the app will resolve most errors.
2. Update the Wellness Center App. Here is how:
   1. On Android goto PlayStore » Search for "Wellness Center" » Open Wellness Center by CastleBranc » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wellness Center » click "UPDATE".
3. Clear Wellness Center by CastleBranc app cache: Clearing cached data will force your app to retrieve the latest data directly from Wellness Center servers.
   1. On Android, goto Settings » Apps » Select "Wellness Center by CastleBranc" » click Storage » click "Clear Cache".
4. Check Wellness Center app permissions. If any of these permissions required to use your device's features are disenabled, Wellness Center might not work.
5. Uninstall and reinstall Wellness Center. If nothing else has worked, completely uninstall Wellness Center then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wellness Center not working

2. Fix Wellness Center Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wellness Center be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wellness Center not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wellness Center may not be able to connect to the Internet when running in the background.