Contact NHS COVID-19 Customer Service

Why should I report an Issue with NHS COVID-19?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Department of Health and Social Care to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. now easing has taken place of lock down, how far can I travel for the shops, necessary walking? The latest advice page is a confusing big read.Very easy to use and understand (I know I've only given 4 stars 🌟, but I never leave a perfect score or 5 stars etc.

2. The "Read latest advice" needs to actually point somewhere useful, for example, we are about to enter a second lockdown, and yet the target page only shows general information, nothing lockdown related.

3. It then takes you to the app, but no messages or notifications are shown on there so a bit pointless if you can't read what it's warning you about and what you need to do.

4. But the notification was gone - this is likely to lead to people misunderstanding, or just missing, the guidance/information they are given.It's a great concept, poorly executed.

5. Gone! There was a second notification after it but never got to read that at all! If you have the 'date and duration' saved then we need to know this.

6. I had a notification on the front screen of my phone, which I hadn't read in full, so I tapped out expecting it to open the app and allow me to read it.

7. Either don't respond (no biggie) or put some effort into responding to individual concerns/feedback.The notification messages need to be shown in your app.

8. This is important because since only 84000 people have downloaded the app, I need to be able to interpret negative and positive results accordingly.

9. You are just left wondering!In general the app seems ok, but it fails at its key purpose by not allowing people to reread notifications.

10. I need to have a menu item where I can check exactly when and where the exposure occurred, or even better, my entire check history should be available to me.

11. It should at least have a log, pointing out the time and place of exposure, and potentially a meter to show exposure strength, although I understand this app doesn't use GPS yet.

1. Fix NHS COVID-19 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NHS COVID-19: Restarting the app will resolve most errors.
2. Update the NHS COVID-19 App. Here is how:
   1. On Android goto PlayStore » Search for "NHS COVID-19" » Open NHS COVID-19 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NHS COVID-19 » click "UPDATE".
3. Clear NHS COVID-19 app cache: Clearing cached data will force your app to retrieve the latest data directly from NHS COVID-19 servers.
   1. On Android, goto Settings » Apps » Select "NHS COVID-19" » click Storage » click "Clear Cache".
4. Check NHS COVID-19 app permissions. If any of these permissions required to use your device's features are disenabled, NHS COVID-19 might not work.
5. Uninstall and reinstall NHS COVID-19. If nothing else has worked, completely uninstall NHS COVID-19 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NHS COVID-19 not working

2. Fix NHS COVID-19 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NHS COVID-19 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NHS COVID-19 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NHS COVID-19 may not be able to connect to the Internet when running in the background.