Contact Access2Care Customer Service

Why should I report an Issue with Access2Care?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of American Medical Response to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It is unreliable!! An easy process restluted in frustration! Having to call and schedule my trip is a hassle, but my ride shows up.

2. None the less, I am greatful for having this service! However, whatever app version was 3 years ago should still be around since it was better functioning!App was redesigned, however the appoitment time and date section is off and doesn't allow am or pm input.

3. It wasn't assigned to any company yet.You have to Schedule an appointment more than a week in advance for it to process online and sometimes it still doesn't go through.

4. I like the potential of trying to create a better app, a great app, so please fix these issues to be successful.The app sucks, and doesn't actually do any of the things it's supposed to- you can neither make nor cancel trips through it.

5. Uninstalled the app!This helps me track what rides I have scheduled, but the version of this app 3 years ago was less prone to crashes & freezes opening menu pages, it was quicker to set up a ride & it would save all recurrent locations, unlike this version.

6. It will say 'pending' but you still have to call in and then the agents can't see the trip you entered and you have to start over anyway.

7. 1) It's difficult to enter an address because a) the app doesn't show what you're typing, and b) the app doesn't use the address you enter, it uses the building name.

8. The app doesn't confirm appointment nor generate a confirmation number.

9. The web version of a2c ride booking program does not work either.

10. The time I set the appointment for is always wrong and I have to make a note of it so it can be fixed when processed.

11. 3) App does not save the information entered so I will have to call in anyway to set the correct information.

1. Fix Access2Care Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Access2Care: Restarting the app will resolve most errors.
2. Update the Access2Care App. Here is how:
   1. On Android goto PlayStore » Search for "Access2Care" » Open Access2Care » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Access2Care » click "UPDATE".
3. Clear Access2Care app cache: Clearing cached data will force your app to retrieve the latest data directly from Access2Care servers.
   1. On Android, goto Settings » Apps » Select "Access2Care" » click Storage » click "Clear Cache".
4. Check Access2Care app permissions. If any of these permissions required to use your device's features are disenabled, Access2Care might not work.
5. Uninstall and reinstall Access2Care. If nothing else has worked, completely uninstall Access2Care then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Access2Care not working

2. Fix Access2Care Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Access2Care be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Access2Care not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Access2Care may not be able to connect to the Internet when running in the background.