Contact TRACcess eKEY Customer Service

Why should I report an Issue with TRACcess eKEY®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Supra® to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Install the TRACcess eKEY app on your phone to open TRACcess locks or key vaults.

2. TRACcess eKEY software communicates with TRACcess devices via the Bluetooth® signal on your phone.

3. You can open a multitude of sites so that you don’t have to carry a multitude of physical keys.

4. Your company’s system administrator grants the permissions to access sites.

5. The TRACcess® eKEY® App turns your smartphone into a secure, non-transferable virtual key.

6. The TRACcess eKEY app is intended for use with the Supra® commercial TRACcess system.

1. Poorly designed, waste of time, and beyond frustrating.App is not working for me it keep giving me a error code can you please fix this app I can't get into my job without this happen to work I don't reinstall the five times this my six time putting it back on my phoneDeveloper Support email bounces back.

2. App is trashKey always stops working at midnightGetting update key error #9B19 Challenge failed.Had it 3 years still can't get it to work.Ok could not enter setup or open.

3. Not a reliable product/app.Stupid thing works then stops working and even tho you have the add codes it will come up as error.

4. Keep getting error code #9B33Error on update.

5. Always loses its update, then says it successfully updated, but actually didn't, red "X" stays and can't open any lock box.

6. Unable to install getting Unexpected Error #9B33.

7. So annoying and uselessDoesn't work after updating.

8. Not able to resolve.

9. Terrible app.

1. Fix TRACcess eKEY Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TRACcess eKEY: Restarting the app will resolve most errors.
2. Update the TRACcess eKEY App. Here is how:
   1. On Android goto PlayStore » Search for "TRACcess eKEY" » Open TRACcess eKEY® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TRACcess eKEY » click "UPDATE".
3. Clear TRACcess eKEY® app cache: Clearing cached data will force your app to retrieve the latest data directly from TRACcess eKEY servers.
   1. On Android, goto Settings » Apps » Select "TRACcess eKEY®" » click Storage » click "Clear Cache".
4. Check TRACcess eKEY app permissions. If any of these permissions required to use your device's features are disenabled, TRACcess eKEY might not work.
5. Uninstall and reinstall TRACcess eKEY. If nothing else has worked, completely uninstall TRACcess eKEY then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TRACcess eKEY not working

2. Fix TRACcess eKEY Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TRACcess eKEY be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TRACcess eKEY not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TRACcess eKEY may not be able to connect to the Internet when running in the background.