Published by VAS Latvijas Pasts

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Why should I report an Issue with Latvijas Pasts?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of VAS Latvijas Pasts to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Latvijas Pasts

1. Latvijas Pasts mobilā aplikācija Jums palīdzēs dažādu ar pastu un Jūsu sūtījumu saistītu jautājumu noskaidrošanā. * PASTA NODAĻAS - tuvākās vai interesējošās pasta nodaļas meklēšana; katrai pasta nodaļai ir norādīta tās adrese, telefona numurs un darba laiks. * VĒSTUĻU KASTĪTES – tuvākās vai interesējošās vēstuļu kastītes meklēšana; katrai vēstuļu kastītei noradītā tās adreses un vēstuļu savākšanas laiks. * IZSEKOT SŪTĪJUMUS / MANI SŪTĪJUMI – reģistrētu pasta sūtījumu izsekošana sūtījumiem, kam norādīts reģistrēta lietotāja tālruņa numurs un sūtījumiem, kuru numuru ievadījis klients.

2. Sūtījumu statusu izmaiņu gadījumā iespēja saņemt mobilos paziņojumus (push notification).

Latvijas Pasts Customer Insights

1. If app shows notification about package ready to pick up taping that notification will open the app without any details and the notification will be gone as well.App lacks a function to choose favorite post office to quickly take a queue ticket - the only thing most people use this app for and it takes forever to just take a ticket.Fairly good app, if you want to reserve a spot in queue, but the parcel tracking is buggy.

2. Clicked on the notification, app opened and no info was shown on how and where I can receive my parcel.I needed 3 attempts to get a queue ticket.

3. I use another app for that.Waited to redirect my package, tried to log in with the phone number, the code that comes in an sms is always wrong when I try to enter it in the app.Works only queue.

4. When I arrived in the post station, it turned out my turn was long gone, yet the app still said "We'll tell you when your turn is comming up".Very complicated to manage shipping forwarding.

5. work starts, any tab can simply disappear, support answers quite easy can be rude and interrupting, as if you are a complete lamer and do not understand anything in higher matters.

6. Shipment tracking works awfully, notifications and updates are a separate kind of masochism.

7. Zero support from contacts provided.My package list more often than not fails to load with an error.

8. Then, when my turn came, there was no notification or text about it.

9. Very handy app when it's working.It automatically cancels the electronic request for waiting in the queue.

10. It's a pity cause post offices workers usually are guilted in any cases.The app has a lot of bugs.

11. Parcel tracking doesn't work.

Steps to Troubleshoot & Fix Latvijas Pasts Issues

1. Fix Latvijas Pasts Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Latvijas Pasts: Restarting the app will resolve most errors.
  2. Update the Latvijas Pasts App. Here is how:
    1. On Android goto PlayStore » Search for "Latvijas Pasts" » Open Latvijas Pasts » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Latvijas Pasts » click "UPDATE".
  3. Clear Latvijas Pasts app cache: Clearing cached data will force your app to retrieve the latest data directly from Latvijas Pasts servers.
    1. On Android, goto Settings » Apps » Select "Latvijas Pasts" » click Storage » click "Clear Cache".
  4. Check Latvijas Pasts app permissions. If any of these permissions required to use your device's features are disenabled, Latvijas Pasts might not work.
  5. Uninstall and reinstall Latvijas Pasts. If nothing else has worked, completely uninstall Latvijas Pasts then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Latvijas Pasts not working


2. Fix Latvijas Pasts Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Latvijas Pasts be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Latvijas Pasts not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Latvijas Pasts may not be able to connect to the Internet when running in the background.

Reported Issues