Published by Perimeter 81 LTD on Apr 8, 2024

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About Harmony SASE

1. Check Point Harmony SASE protects remote workers with 2x faster internet access, combined with full mesh Zero Trust Access and SD-WAN, that’s easy to use and manage.

2. Harmony SASE enables any business to build a secure corporate network over a private global backbone in less than an hour.

3. We are certified Soc 2, GDPR and ISO 20071 compliant, adhering to the highest standards of software security compliance so you can rest assured that your organization’s data remains fully protected.

4. The Harmony SASE mobile client for Android allows you to work securely from anywhere.

5. This application uses VPN service to securely connect you to your company resources.

6. Block harmful websites and connect to company resources from your mobile device quickly and easily.

7. The service is managed from a single console and backed by 24/7 award-winning support.   Email us at sase-support@checkpoint. com with any questions.

8. Join Harmony SASE on our social channels.

9. We would love to hear from you!

10. Copyright © 2024 Check Point Software Technologies Ltd. All Rights Reserved.

Harmony SASE Customer Insights

1. The bigger annoyance though is that it says "connected" whenever you've clicked the connect button but it only actually connects 40% of the time and always stops working within a couple of hours if not minutes while still reporting "connected."Most unreliable vpn service ever.

2. i would delete if i could.The connection is unreliable, it keeps reconnecting every couple of mins.The app use to work fine but now it won't connect or it will say connect nut the network name will be unknownGet your cr*p together Perimeter 81.

3. Does not support multiple profiles on an Android device; if I have a work profile it won't connect both work and personal profiles at once.

4. Disconnected and tried to login and got device limit reached although I connected with the same device 5 minutes ago.

5. If it is unable to connect then support will ask you to change protocol and many times that does not solve the problem as well.

6. On the PC the connections are sometimes unreliable.Frequently, when I am connected to a VPN, I have zero internet connectivity.

7. There's something very wrong with how this app works on Pixel 6.Terrible. Connections are unreliable but there's no indication when they stop.

8. Only when I turn off the VPN does my internet connectivity restore to 100% reliability.

9. Aren't you embarrassed? Need a new CEO yet? Ping me.Easy to use, fast connection, and simple to deploy.

10. I use it for quick connections like time card entry, but no heavy use on the phone.

11. I have tried disconnecting my cellular service.

Steps to Troubleshoot & Fix Harmony SASE Issues

1. Fix Harmony SASE Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Harmony SASE: Restarting the app will resolve most errors.
  2. Update the Harmony SASE App. Here is how:
    1. On Android goto PlayStore » Search for "Harmony SASE" » Open Harmony SASE » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Harmony SASE » click "UPDATE".
  3. Clear Harmony SASE app cache: Clearing cached data will force your app to retrieve the latest data directly from Harmony SASE servers.
    1. On Android, goto Settings » Apps » Select "Harmony SASE" » click Storage » click "Clear Cache".
  4. Check Harmony SASE app permissions. If any of these permissions required to use your device's features are disenabled, Harmony SASE might not work.
  5. Uninstall and reinstall Harmony SASE. If nothing else has worked, completely uninstall Harmony SASE then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Harmony SASE not working


2. Fix Harmony SASE Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Harmony SASE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Harmony SASE not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Harmony SASE may not be able to connect to the Internet when running in the background.

Reported Issues