Published by Chiliz.com on Oct 6, 2023

Report an issue with Chiliz Exchange.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with Chiliz Exchange?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Chiliz.com to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Chiliz Exchange

1. Chiliz Exchange is the official exchange app of the cryptocurrency company Chiliz in Europe.

2. You can easily send your Bitcoin, Ethereum and many other cryptocurrencies in your secured wallet and then trade them.

Chiliz Exchange Customer Insights

1. And until now no response yet from support .The worse exchange I have ever seen no withdrawal access dozen of try email otp received but doesn't work poor SMS response I suggested please don't waste your time and money on this bloody exchange.Have been trying to withdraw for the past 3 weeks now I havent received SMS verification code.

2. They changed user's wallets address without informed user's then after 6 hours of made ticket for support about deposit in old account they sent mail that user's must be careful because they made update and changed our wallets addresses .

3. This is like the worst exchange in history, with an outrageous fee for transaction... I deposited $10 dollar to my account to buy a little amount of coin to add to my binance account, only for me to be notified that I can't withdraw it because the fees are too high ($9).

4. Imagine I sent CITY TOKEN from my exchange to my binance account.

5. Buy OG with your funds and transfer it to binance OG is ZERO fee! Then you can sell on binance and have back your funds! SimpleSubmitted a ticket about an account access issue ten days ago.

6. Sport fans must use it.Please, I have been unable to withdraw from chiliz since because of verifcation code that I didn't receive.

7. I'm deleting this app, you guys are the worst.Amazing app!!! The verification process took about 2 weeks, besides everything is just perfect.

8. It left my exchange account but was never delivered.

9. Please what is happening moreso and I have done my verifcation so I don't know what's causing me not to receive verification code for withdrawal.

10. Omg! Chiliz exchange has no customer service so don't bother writing them because they ain't gonna respond.

11. Kindly look into this.The worst app or exchange ever in support .

Steps to Troubleshoot & Fix Chiliz Exchange Issues

1. Fix Chiliz Exchange Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Chiliz Exchange: Restarting the app will resolve most errors.
  2. Update the Chiliz Exchange App. Here is how:
    1. On Android goto PlayStore » Search for "Chiliz Exchange" » Open Chiliz Exchange » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chiliz Exchange » click "UPDATE".
  3. Clear Chiliz Exchange app cache: Clearing cached data will force your app to retrieve the latest data directly from Chiliz Exchange servers.
    1. On Android, goto Settings » Apps » Select "Chiliz Exchange" » click Storage » click "Clear Cache".
  4. Check Chiliz Exchange app permissions. If any of these permissions required to use your device's features are disenabled, Chiliz Exchange might not work.
  5. Uninstall and reinstall Chiliz Exchange. If nothing else has worked, completely uninstall Chiliz Exchange then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Chiliz Exchange not working


2. Fix Chiliz Exchange Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Chiliz Exchange be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Chiliz Exchange not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Chiliz Exchange may not be able to connect to the Internet when running in the background.

Reported Issues