Contact Poll Pay Customer Service

hello, I made a bad manipulation, I pressed sure to delete account instead of disconnecting the account, I would like to recover my account address of the account with google bocquetstephanie08@redacted

I cant sign in to my account with google log in. It keeps on saying something went wrong. Please help I had money made here.

hello, so I have my poll pay account with my Apple ID and I tried to cash out 25 dollars from PayPal and it ask to put my phone number so then it can send me a conformation code so I did and the button doesnt work I have tried on my phone and on my computer but it still doesn't work

Mi saldo del dispositivo movil no se ve reflejado en mi cuenta de PC espero se pueda arreglar el problema, gracias

Hi there,

I'm writing this message as everytime I attempt to start a survey (literally any survey) I'm not able to take part for unknown reasons.. Also, despite me never providing fake information or anything inconsistent, my account is now temporarily blocked for 11 hours and 55 minutes. Can I ask what's going on? My account is saramigliozzi93@redacted
Could you please check and investigate and let me know what's happening? I feel very frustrating about the whole situation.
I thought you were a good company but now I feel so confused and disappointed.

I look forward to hearing back from you.

Thanks.

Sara Migliozzi

I have tried to send a payout to my paypal through my account (my paypal address is different to my log in details and is;
misslaurajayne@redacted)
and it has not sent my payout, it has been over 24 hours now and it hasnt sent the payment, I am able to send screenshot of payment on pollpay and paypal to prove this.
thanks, you can email me back on either email address.
Laura Mitchell

Why is my account blocked for 12 hours again? And why i never get an answer.the support is the worst

I always write answers that makes sense and then you tell me i would not and you close my account for 12 hours or 6 hours.that's not ok.i start to think you do that because you don't want to pay more money to me or you don't want that i earn too many with the polls.i also get kicked so many times from polls only when i start them even i have not answered one question.it's really sometimes like a big joke.that's not fair.i do these polls to earn a little bit extra money because i have less salary because of the corona pandemic and need it.would be nice if you would fix that and then maybe i would give you some stars and a review otherwise i'm not in mood.have a good day

Hi I had 12 pound on my pollpay me and my mum share different accounts on it now I can not get.on my account it saying 0 pence I dont understand this as I've been doing it everyday

salve, il mio conto risulta sospeso per 5 ore e 59 minuti perché le mie risposte non sarebbero "di qualità o dettagliate". Nel sondaggio che ha scaturito questo blocco mi è stato chiesto quali sono le tre cose di cui non posso fare a meno per uscire di casa ed ho indicato chiavi, portafogli e mascherina. Mi spieghereste quale può mai essere il problema? e non è la prima volta che mi succede, mi capita spesso di dover segnalare un sondaggio perchè mi butta fuori alla prima risposta. Cosa devo fare??? io prendo MOLTO seriamente la compilazione dei sondaggi, forse i panel un pò di meno!

Bonjour à vous il paraît que j ai gagné une somme 10000euro venant de votre part
Par message

Et popularité mondiale un meilleur juste

Merci e par adresse 15 cours de la république
93290 tremblay en france
Département ile de France
Seine-Saint-Denis

France
Merci e

Hi! Sorry for asking, but im having problem with my app. My language is in english but everytime i open the surveys it became arabic. I'm at Saudi arabia but an expat in the country so I can't understand arabic and I really want to participate in the surveys. Can you pls help me with this? Thanks!

Hello,

I spent over 30 min competing a survey. I went to press complete at the end and it brought me to an error page. Went back to the poll play site and no money has been added to my site. Meaning the time I wasted completing the survey I will never get back.

I have requested a google play gift card of 5€ and i just would like to know when it will arrive.i had ordered it a few hours ago.i ask because with PayPal it was always so fast just like 10 minutes but for google play i wait since hours and i need it to buy some crystals in the swct app.today is star wars day and there are so many benefits today and i want buy some new packs of cards today.so i hope i get soon an answer and get the 5€ for google play very soon.thanks in advance

I tried to cash out my money and it clicked on an Amazon voucher that I didn’t what I wanted the cash in PayPal I still don’t have the voucher also so I’m down £10 with nothing !

My account got banned permanently again just took a survey gave option to enter for a amazon gift card when I put my email in it clicked banned permanently again it s second time it s done this after completing a survey ?? I’m new really love this app please help?

I'm sorry, but my account is suspended. I think i'm not break the terms and Service rules. Why my account suspended. Please, i've invite so many people to download your app

Hi, I don't know why but I have not received any surveys for 3 days, I logged in with google, could you help me? I do not know what happened

Hello

My account on Poll pay (seba.lemaire.78@redacted) was banned today

Can you explain to me why?

please can you unban it?

Thank you

Dear pollpay team, I would like to sincerely thank you for unlocking my account.Now I've had the problem for a few days that if I want to complete a survey and click on it, I am kicked out of the survey and my account Verein Pack is blocked is until the next trip what is the reason and how can it be fixed I am really a satisfactory customer of your app and I think it's good that the other apps do not fool people and lose weight but offer a way to earn quick money from home I would like to continue using the app but at the moment I just don't know what to do next and would therefore be happy if you could do something about it and that I can do surveys again, thank you very much

My account has been deleted and I am not sure why? Please reinstate my account.
Thank you Tina;

Hi. I keep getting an error message saying "connection timed out" when I've taken a couple of surveys recently, after spending about 15 mins into completion of them. There is nothing on your app to request a support ticket regarding this. I have taken screenshots to send you if you are able to respond by email. If this keeps happening, with no form of renumeration I'll be forced to delete my account with you.

My account has been permanently banned for misclicking and I have £4.72 remaining in my balance can I still cash this out

Hi, I always received the pop-up message that I am not qualify for the survey however will be rewarded with $0.01 but always it did not reflect in my reward.

I just reached the $25 limit to cash out with PayPal. I have a balance of $26.03 . It tells me to enter my phone number but when I do it says it is invalid. I want this fixed so I can cash out

When trying to werify zip code/ postal code for UK - showing valid code and cannot go through

I have redeemed 10 USD from a survey app (Pollpay) and i got a email with a link to claim payment but on opening the link it says that it cannot process my request. I emailed your merchant team they told me to contact here and they mentioned me to tell you about a service note that they have
created. Please take look at the SERVICE NOTE I am attaching the error message below
My email for paypal - awaiskhan28041999@redacted
My phone - 8976852558
Please sort this out before the link expires

Mi sono appena collegata e mi dice che il mio account è bloccato in modo permanente per violazione dei termini di utilizzo. Vorrei capire cosa avrei violato visto he mi sono limitata a rispondere ai sondaggi. Vorrei ricevere una risposta grazie

How many times can I withdraw from my account? I only withdrew 1 reward and it won’t let me withdraw another

I cant log in to my poll pay account because "vpn n proxy" but i never use vpn or proxy, i just reconnect my internet connection becouse low, then after my internet back to normal , i cant log in,, help me please..

Dear Poll pay,
I am writing to complain about Poll pay. I am banned for a few HOURS because the app/site says that i am not answering the quistions truthfully. But I have spoken nothing but the truth. It was a quistion about my favorite expirience as a child. And I answered with: When I was young I have build a tree house with my grandpa in my backyard. And that's completely the truth. Can you guys please unban me so I can go and fill in some more enquêtes I would really appreciate that.

Yours faithfully,
Thijs Bastiaans

Hi I was banned no reason . I wish to with draw my money too. They didn’t pay me a lot of surveys as well . I wish to be contacted as this is unfair and disgusting treatment

I cashed out $25 with PayPal a week ago and have not received anything. Not a confirmation or any payment. I previously cashed out $10 with no problem. There is no way to get any help on this app the “help” section is just a FAQ page with no other way to contact anyone. Incredibly frustrating. I would like a resolution not a “we’ll try to do better” or “we’ll try to improve” fix this issue. I would like the compensation for all the work I did on these surveys. I had to resort to a third party website and create an account to even be able to have my issue heard. Disappointed that there’s no way to reach anyone easily. Not on the app or even with a google search.

Hi,
I haven’t received my payment of £10 from poll pay.
I wrote the correct email but still haven’t received it

Surveys are presented to me in Hindi. Please send only in English

I have been blocked for no reason and stopped permanently, there must be error in this action from the app

I have redeemed 10 USD for pollpay on 9th April and the same day i got email in german language with link to claim payment but on opening that link it is they cant process my request, please ressolve this issue before the link expires
My pollpay email - awaiskhan28041999@redacted
My phone - 8976852558

Hi I need help becuase my account is blocked permanently and I cant do anything on it

I love the app and everything however for some reason my account is blocked, I really need the money out of it to pay a bill but I can’t for 6 hours. Please help me fast

I accidentally pressed on an Amazon gift card reward when I wanted to choose a pay pal reward. I don’t have an option to refund this or transfer it. Also I can’t get hold of this gift card so it is no use to me

OMG ! Back on and go to survey , kicked off due to technical issue and boom BLOCKED AGAIN 4th DAY IN A FREAKING ROW !

3 days in a row , keep blocking my account ! I’ve done nothing wrong

Why does my account get blocked for 24 hours after answering 1 question? This has happened twice in a row ! I got blocked then when I was unblocked I answered ONE question and account blocked again !

I finished a survey, but when they wanted to send me back to the app there came an error and now I couldn't get my reward. Is there a way I can still get it, because I finished the whole survey and it costed a lot of time.

Dear Pollpay App Team,
I have an issue with my Account, i downloaded the Pollpay App and also used the online Website. When i first used it i was really suprised that they payed out real money in exchange for doing surveys. The last week i tried to log into my Account and wanted to do some Surveys cause i had 26.38 Euros on my Account and wanted to safe them to 50 euros so i can get my 50 Euro Google play card. So i tried to do a Survey and then it says: Your account has been pemanetly banned until 6 of March 2120. I havent done anyting wrong and tried to answer all Questions as Syrious as i can. What can i do i really wanted to do some Surveys and were so happy with this app.

Hello-I just completed a survey using 15-20 minutes of my time for high reward like for 0.50 cents more or 0.70 cents-over all it was a lot I did survey for and at the end of the survey-it didn’t give me payout and said survey stopped
Someone please get back to me-I did it in poll pay survey-thank u

Hello my account got suspended and it says it will keep suspended but didnt done something wrong i just stardet 10 surveys and kicked from all of them i didnt even leaved the surveys please help

NOT LETTING ME PAYOUT BEEN 6 DAYS AN IVE WAITED ITS STILL NOT WORKING

I cashed out for 25.90 with PayPal and it said it was sent but the money never showed up in my PayPal account (flaalwayzburnin@redacted

I actually don’t have a complaint, I would like to be an affiliate marketer for you’re company.

Hallo,möchte gerne meine Auszahlung überwiesen bekommen.

Bonjour,
Je suis membre de votre application en remplissant une enquête qui ne fonctionnait pas je me suis trompé au lieu de cliquer sur problème technique j’ai cliqué sur sujet sensible ce qui a bloqué mon compte étant une erreur en voulant aller vite serait-il possible de débloquer mon compte svp ?

Cordialement

I was banned for no reason, i completed a survey and then was told that i was permanently banned

I just made a 10 pound transfer to paypal, however afterwards the email is not correct, because my correct email is: antoniomartins201616@redacted and not antoniomartins291616@redacted; please help to change the data, thank you

I love poll pay so much the surveys are awesome. I tried to cash out 25 to PayPal but my computer froze up and went to cash out on Amazon can y'all switch that for me please to PayPal instead of amazon i need the 25 for lifesaving medicine that ive been out of 2 weeks please help

Send payment to gcash

i tried to withdraw money and it asked me to verify my phone number but keeps saying its invalid, but it isnt
guyrosewarn@redacted 0421188710

It's not letting me verify my phone number for PayPal payout.

I just wanted to know when my five day countdown would be up because it’s been five days just about and I’m waiting a couple minutes for it to be all set

I requested a pay pall transfer on my account (ihsane malass facebook login) I did not recieve anything although the paypal email was written correctly and is verified. I waited the 5 working days as mnentioned in the terms and services section still I did not get anything. I found it pretty frustating that there is noway to report a mistake on your app and no way to contact you. hope this can get fixed.

Hey i tried to purchase paypal with my money earned however it didnt click the paypal and ordered thr amazon card can you please switch the reward thank you

I made a redeemed a amazon gift card but then I deleted the app by mistake is their any way that I can recover the gift card that I earned

I have been using the poll pay app for 2 months firstly they said you can withdrawal $ 5 when I have reached $5 they said you can't withdrawal $5 you can withdrawal $10 when I am almost completed the 10$ they blocked my account i can't login for 3333 days and 23hours

Liebes Pollpay Team!

Ich wurde soeben dauerhaft gebannt, bevor sie weiter scrollen! Ich habe gelesen der Support kann da ebenso nichts tun jedenfalls möchte ich hinweisen das ich zu Unrecht gebannt wurde!
Ich habe auf eine Umfrage geklickt und bevor ich überhaupt etwas sehen bzw. Anklicken konnte wurde ich disqualifiziert, daraufhin wurde mein Account gesperrt.
Ich erbitte eine entbannung meines Account's!

LG

I was banned for no reason, and there is no way to contact him to find out why.

Hello,

Yesterday I have requested a payment of 10 euros via my PayPal account shaheen606@redacted after completing the surveys and still haven't received my payment.

Kindly let me know when will received it.

Thanks and regards
Shaheen

Hi- It is saying my account is banned and not letting me cash out right now.

Can u help me unbanned my account my emails is akklovecheese@redacted i saved up my money and now my time is wasted and I can’t receive it

I’m very disappointed as I saved up 7£ for to check out and my account got banned for no reason and now it won’t let me check out the money I saved up

Hello and good morning,
in pollpay i wanted to payout with paypal. The adress is right and i did the confirmation test. When i pressed payout, there comes the following message :"Error
For security reasons, your account must be at least 3 days old before you can make a withdrawal."
My Account is older than 3 days thats why i wanted to ask you why i get this message. im upset. In history there it is written that i made surveys on 03.07.2021.
this date is older than 3 days.




help pls

Heelo and good morning,
in pollpay i wanted to payout with paypal. The adress is right and i did the confirmation test. When i pressed payout, there comes the following message :"Error
For security reasons, your account must be at least 3 days old before you can make a withdrawal."
My Account is older than 3 days thats why i wanted to ask you why i get this message. im upset.


bye pls answer

Olá bom dia eu concluir uma pesquisa de mais de 30 minutos até chegou a página de agradecimento e até falou que fui creditado mais não fui, terminei a pesquisa e a minha conta não foi creditada.

When I try to redeem my money on my paypal account, it says send verification code to phone number, and it won’t let me click that button. I need this fixed asap and hours of my time have been wasted.

Initiated a $10 payout to my PayPal at 11:45pm EST. It’s now 12:15a and it hasn’t arrived. This has happened before but they said the problems with PayPal they had would be fixed in future. Anyway - where’s my payout!!!

Hello, on the 6th of february 2021 I cashed out £10 for an amazon gift card, I have been waiting almost a month now and i still dont have a code, all it says is that the gift card is requested. Please could you help. Thank you

I recently completed a lengthly survey by lucid survey and was given the message at the end that my participation status would be updated soon, but then there was an error and I was kicked off the survey.

It has been 5 days since I created my account and I can't pay out. Why is that?

I wanted a Apple gift card, it said I had to wait 5 days, and so I did today is the fifth day and it still says the same thing. I have wasted so much time on this app and I would like my money. Thank you.

Hello, when I wanted to withdraw my Poll Pay money to put it on PayPal, I accidentally clicked on Amazon, when I wanted to ask for 10 euros PayPal. Could you correct this? Thanks

I earned 10.50 on poll apt last week and went to put it into my paypal account however it still hasn’t arrived in

I accidentally cashed out Google Play instead of Paypal. The code is still Unused and I am not a scammer. I would like you to take the Google Play AWAY. And send $10 PayPal to stupidturdall@redacted
I signed up with Facebook.
My email is : jameswu4242@redacted
password: okhere11

Guys u fucking suck, im still waiting for my 15€ PAYPAL!!! !MY ACCOUNT GETS FOR NO REASON BANNED!! SCAMMER FUCKERS I WILL REPORT YOU !!!!!!

Hello,
I'm confused and upset today is the second day that blocks me in the app without me doing anything wrong, a survey appeared I clicked I didn't answer anything the app gave me 1 cent and blocked me for 24 hours, can someone help me please? because this is not right, to be blocked without having answered anything.

I cashed out 10 USD about 20 minutes ago and there is no payout. Kindly check

Please give me my code, I am waiting for you since the morning

I have not received my paypal payment and i need to knwo why i checked the FAQs and I still have not received anything

i just clicked on a survey and it said i did it to fast now im blocked from doing anymore for 12 hours wtf i didnt do anything wrong but i got blocked from doing anymore i want to know why?

This app is shocking and outrageous. Fed up of completing surveys for them to withdraw me at the last minute (after getting all my answers and data) to say I’m not ‘suitable’. Worst part is the app consistently locks my account for 24 hours ACCUSING me of FRAUD!!! I’ve done nothing of the sort and followed every rule/instruction and answered every question honestly. Sure this app is a scam in order to use my answers/data and not pay out!!

Why has my account been suspended when I have done nothing wrong other than answering surveys honestly

Hello,
I can't payout my cash.
Even though my account is old enough, Poll Pay doesn't let me payout.

I’m trying to cash out after receiving my 6 digit code. And it doesn’t give me an area to enter the code. It does nothing.

Hi PollPay,
I registered my account Last year Dec 2020... I tried to cashout my $15 and $10 on two seperate occasion to my paypal account this month, sadly I haven't receive any of the payment till now.
I have ensured to follow duly the instruction given for a successfully withdraw. Please, resolve this issue.

Account Gmail: johnstevek94@redacted
Login ID: 101311747505748115365

I just made a request of $10 from my account, but pollpay is yet to pay me. This is unlike them.

Hello, I have recently been experiencing a problem everytime i try do a survey- a page occurs and says server error in application. Please resolve this issue.

I didn’t receive my 15$ Amazon paiement ... can you help me

So I cashed out on a gift card, however, it's taking longer than usual and for me it's usually 1 hour but now it's days.

I can't click on the Dropbox when I want to click my age or state of residence and other stuff......I had to always quit the survey which is very annoying

Hi, I’ve ordered a 10$ Amazon gift card a week ago and I still don’t have it. I was wondering about how much time it takes to have it. Thank you!!

Hey,
I made an account over 2 weeks ago and have $15. I have tried to cash out multiple times the past couple days and it keeps telling me “You can only make a payout 5 days after the start of your first survey”, even though I started using this app and taking survey’s well over 5 days ago. Please get back to me.

I am trying to get paid for my surveys. I put in my phone number and nothing happens. PLEASE HELP ME.