Published by BitBurst GmbH on Nov 6, 2024

contact Poll Pay: Earn Money & Cash Chat with our AI-based Poll Pay Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Poll Pay?



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Why chat with our AI Poll Pay Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Poll Pay.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. This has been the worst! Using Android S20 FEIt does crash during surveys but I've been playing for a couple months and have made over $100 so no complaints.

2. If it keeps happening I'll unfortunately end up deleting the app because it's completely useless if it doesn't work.Everything was going well until I got close to $50 in credit, then I started getting kicked out of surveys left and right (over 50+ in a row!).

3. I have only been able to finish 2 surveys out of the last 23 surveys that were offered.

4. I should be able to set my phone down for two minutes without it backing out.I have been using the app for about 2 months now and I do like the App overall.

5. I have waisted over an hour between three different surveys thus far just to not be able to finish.

6. I would say 95% of the time I couldn't even enter in an answer and I kept repeatedly getting the exact same surveys over and over and over.

7. If the developers would spend half as much time sending out emails telling you of all of the available opportunities and actually fixing the damn app so that you can login without it automatically going back to the same screen and not logging in at all.

8. The 2 I was able to finish have both taken about twice as long to complete then what they said it would.Seemed like a decent app but I didnt get too into it because it is requiring an update and I have done everything with "troubleshooting" or whatever and still cant download the update.

9. There are no glitches or anything but, the longer Ive been on the app the more I have been dropped from surveys.

10. EDIT: I went down to two stars because I've had nothing but issues today with the surveys.

11. I do not qualify to complete any of the surveys.

Steps to Troubleshoot & Fix Poll Pay Issues

1. Fix Poll Pay Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Poll Pay: Restarting the app will resolve most errors.
  2. Update the Poll Pay App. Here is how:
    1. On Android goto PlayStore » Search for "Poll Pay" » Open Poll Pay: Earn Money & Cash » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Poll Pay » click "UPDATE".
  3. Clear Poll Pay: Earn Money & Cash app cache: Clearing cached data will force your app to retrieve the latest data directly from Poll Pay servers.
    1. On Android, goto Settings » Apps » Select "Poll Pay: Earn Money & Cash" » click Storage » click "Clear Cache".
  4. Check Poll Pay app permissions. If any of these permissions required to use your device's features are disenabled, Poll Pay might not work.
  5. Uninstall and reinstall Poll Pay. If nothing else has worked, completely uninstall Poll Pay then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Poll Pay not working


2. Fix Poll Pay Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Poll Pay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Poll Pay not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Poll Pay may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by Dipak Vanjara

My widrowal amount is under process more than 6 day please redeem now.

— 1 year ago by Tyson lusunzi

I played 2 game on my poll pay and I haven't being rewarded

— 2 years ago by raffaele berritto

Salve sto facendo dei compiti sulla pollpay ma non me vengono pagati grazie potete controllare grazie

— 2 years ago by Dianna Neaderhiser

My 2 Amazon Gift card links I received by a link can not be processed. I need the codes for both gift cards. The gift card links are on my pay poll app, the links go directly to Amazon, which comes up invalid. I need the codes for the gift cards. Thank you

— 2 years ago by Carmela Jones

Didn't receive my gift card

— 2 years ago by Ross saldana

I erased my data from app I had 15.55

— 2 years ago by Monda Pilu9

Da ieri che ci provo ma non riesco a riscattare le 5 euro su google play....Non ho ricevuto nessun codice regalo.......il mio codice di invito é....PSMTTQLBA5

— 2 years ago by Francis Maguire

I have an issue with payment pending can you please send it to my paypal account. It has been put on hold for since december last year. My invite code is: QM85KKG4WR. The amount is for £10.00, i have completed help forms and sent a previous complaint with no reply. If you can please resolve this issue as soon as possible. Kind regards, Francis

— 2 years ago by Paul Ortega

The app on my phone will not let me log in, it logged me out by itself, and when I try to select my email to log back in, it sends me to the log on screen over again. I have money on the app, and I wanted to cash it out. I put in a lot of time on these surveys!

— 2 years ago by Francis Maguire

I tried to make a withdrawal of £10 via paypal in August 2021 and the payment was put on hold. Im still waiting for the payment to be processed. Can you please resolve and pay the amount overdue?

— 2 years ago by Blondie Javu

Hi guys, please assist me. I can’t login my poll pay account using my gmail account

— 2 years ago by helena bagwell

I can't seem to log in It doesn't load it takes forever

— 2 years ago by Dilan Rodríguez

This is the third time I complete a whole survey and right at the end of it the system says that a problem has ocurried an I do not get my money, I have wrote you and I do not get an answer or a solution

— 2 years ago by Tanya Carter

When I click redeem it doesn’t work

— 2 years ago by Tanya Carter

I cannot redeem gift card there is no claim code

— 2 years ago by Wendy Mason

I'm having trouble trying to redeem my amazon gift card for 15.00 it won't let me click on the code on the little scissors to redeem it is there any way you can email the gift card instead its easier for me

— 2 years ago by Paul Steed

I have had a payment processing with pollpay for over a week..still nothing. My paypal email address is correct and is verified so i dont know why its still processing. They sqy technical issue but it should of been resolved by now. I have a £15 paypal payment pending.

— 2 years ago by Jordan Chapman

It's been over 4 days now and I've yet to receive my Amazon gift card, please help.

— 2 years ago by Raymond

I don’t necessarily have a complaint I just wanted to make a suggestion so I ordered a gift card and it says 12 days and I need something very fast very quickly I didn’t hack or anything if you guys can check it ealier

— 2 years ago by Arda güned

Hi poll pay I want to receive my paypal or gcs but they say i got banned or something like that. Could you fix it

— 2 years ago by Mohamad Hammoud

Im not getting money on playing games And there are no serveys anymore since 4 days

— 2 years ago by Musammil

I change my number

— 2 years ago by Terence C Williams

WHERE ARE MY CHECK FROM THE REFERAL SERVICE , FOR ALL THE PEOPLE I REFERED TO THE APP , I HAVENT RECIEVED MY CHECKS IN THE MAIL., GET THOSE TO ME RIGHT AWAY OR I WILL GO TO THE FBI.THANKS MR. TERENCE C. WILLIAMS OR MICHEAL N. ELLIOT

— 2 years ago by Sebastian Jack

Ich habe bei Poll pay bei verdiene Geld beim spielen das Spiel Merge Defence gedownloaded und bis LV 36 gespielt, so wie es in der Aufgabe stand aber ich habe die 1,80€ nicht bekommen. Ich habe 2 Stunden dafür gespielt.

— 2 years ago by Moncef ABIDI

I'm the owner of the account with referring code QXW655B7FA. I've submitted a 10 euro PayPal payment for more than 10 days and I'm still waiting. I've tried to contact the support many times with no response.

— 2 years ago by Eric Storey

This is m my second complaint in 2 weeks for the SAME ISSUE! This site first put a 17 delay on my payment for reasoning “putting my payment on hold so system can check for suspicious activity”. This 17 day hold was in addition to a 5 day hold to cashout in the first place. I did get paid on the 18th day, however when I went to submit a new PayPal withdraw with a new bunch of completed survey awards, the site AGAIN PUT MY PAYMENT ON HOLD, this time for 12 days so they AGAIN CAN CHECK FOR SUSPICIOUS ACTIVITY! If you didn’t find it before in 17 days why is it on hold again! This is the most egregious and ridiculous survey site I have ever come across. Not only do they charge an additional fee to process the “instant payment”, they now delay the payment but keep that fee. They do not return the additional fee after the hold. I will be researching and contacting PayPal, possible a lawyer for a class action lawsuit against poll pay. Based on other complaints I have seen here, there is a common theme of this delay tactic for “checking for suspicious activity”. I believe that poll pay is submitting the payment to PayPal on a delay so they don’t pay instant transfer fees, but collect and unethically keep the ones we pay for it to be instant under the cover of “checking for suspicious activity”.

— 2 years ago by Debuire elise

Bonjour, je n arrive plus a accéder à mon compte PAY POLL avec facebook et j ai plus de 30 euros dessus. Comment faire pour pouvoir me reconnecter a mon compte ? Merci par avance, élise

— 2 years ago by Nichole ryan

Hi having a issue withdrawing my money I put my old PayPal nikkiryan1987@redacted with a payout you guys are suspecting suspicious fraud. I meant to put my recent one I use for the payout nicholeryan6@redacted but the other one is still good and verified for the payment to go threw thanks just sending a update on my account

— 2 years ago by Olabiyi sodeeq peter

Send me the confirmation code through my gmail

— 3 years ago by Eric Storey

I waited the 5 days to cash out $15 to my PayPal address (cireyerots@redacted), which I understand and acknowledge is a safety measure for new accounts. When the 5 days was up, I went to initiate the PayPal withdraw and I was then put in another 17 day hold! This is the message that is posted: *** Request is on Hold for 17 days (401 hours) Our Security System is currently checking your account for suspicous behavior. Please DO NOT contact our Support, we can not speed up the process. Thank you for your patience. *** I already waited the 5 days for this “process” to be completed. This additional 17 day wait is unacceptable, shady at best and unlike any other survey site on anywhere. Please release the funds immediately to my PayPal that I have honorably, honestly and appropriately earned. If this does not occur immediately, I will be forced to leave a negative review on the App Store, Yelp, etc and will contact the survey owner of each of the survey’s you hosted that I completed to report a non-payment for my successful participation and completion of their surgery.

— 3 years ago by Joshd0417

I cashed out $15 on 4-16 and it didn't go on my PayPal And I used same email address for each withdraw.

— 3 years ago by Amanda Smith

I am very upset with this survey site. I am missing 2 15$ payments that I redeemed for paypal. 1 on April 6th, 2022, and 1 on April 16th, 2022. I have redeemed 3 other payments prior to these and was paid instantly. I don't know what's going on. I would like to be paid for my time, as it takes a couple days to accumulate these earnings. I'm not wasting anymore of my time if I'm not getting paid for the surveys. I would greatly appreciate it if I could get both my payments. This is the 3rd email that I've sent with no response

— 3 years ago by Nelson Omar Ramirez

Good afternoon! I am contacting you today about not receiving the money on my PayPal I have waited more then 48 hours and I haven't received it. I hope this issue can resolved! If you have any questions contact me in nelsonramirez967@redacted thank you! and have a nice day!

— 3 years ago by Wilbur Milford

I haven't been paid my 30 dollars y'all owe me and would like to get paid or I will complain about yal bad reviews. It's been past 48 hour and I haven't got my payment

— 3 years ago by Angelica

Hi. I'm Poll pay user and days ago I reached the complete target of playtime for Coin master, so I click to have the payment of 366 euros,it isn't here. Moreover, what embarass me it isn't the not received but the customer support for your abroad users(I'm from Italy),there isn't free number to call in case of these issues, only the annoying and boring email and forms without any automatic email for received requests of help. I sent, lot of filled email and how to solve my problem never arrived from Adjoe or Poll pay team(2 sent emails with no on these dates: 22 and 24 March 2022 with attaches for Adjoe,this I'm writing is third for them team, 1 email for Poll pay team,to highlight the missed Adjoe). Not only to have Attention, I left a bad feedback on Google play for POLL PAY App, all are disappered

— 3 years ago by Richard Loosley

All info correct but cannot redeem through PayPal (Registered with you as littlethunderduck@redacted)

— 3 years ago by Guerra Fuentes Fray Andres

Quisiera crear cuenta

— 3 years ago by Amber

I have tried multiple times to redeem my money with PayPal but nothing is happening. Please fix this.

— 3 years ago by Angelica

Hi.I'm a poll pay user and I'm here to tell that I have playtime reward issue: days ago,I reached the complete target for playtime on coinmaster, i tried to get the reward(366 cents) but the playtime page clicking on the blue button,redicted me to coin master google pay page to write a feedback, at the end: still no reward from it. So I first get in touch by email with your customer assistant Laura,she told me that game rewards are managed by Adjoe,I contact them 2 times without answer, so I wrote to Laura about it, also this time no answer. I filled Adjoe and your support form and nothing to do. I leaved a negative feedback on google play: no effect. I'll rewrite the feedback, I'll be able to get my coinmaster reward!

— 3 years ago by Aroush rajpoot

Earn money and gift card paid surveys

— 3 years ago by Brady G

I have yet to receive my $10 Starbucks giftcard, even after waiting for the 48 hours as it says. (It has been about 72 hours)

— 3 years ago by miss Jessie mansell

No PayPal payout about 5 days on now despite saying would take up to 48hrs, correct PayPal address given, no replies from customer service.

— 3 years ago by Stephen Small

I’m trying to get my pay pal payment for taking surveys and it’s not paying me

— 3 years ago by Seet Chee Chai

Pollpay app. unable to load on my samsung note 20 ultra phone. Please assist.

— 3 years ago by maggie

I do not wish to use the app anymore and therefore would like my data deleted from the apps system

— 3 years ago by Deve

Are you guys ok first I do the surveys because I need the money I go to cash out surprise surprise it’s been 4 days still haven’t received the payout I email you know you’ve blocked my account are you guys mentally ill or dumb ont get me mad send me my money

— 3 years ago by Katherine Macdonald

I’m trying to cash out some of my funds and when I put my number is for the confirmation code nothing happens and I need access to those funds today

— 3 years ago by Claudine moja

Quand je dois confirmer que j accepte, ma page reste bloquée et ce n est pas la première fois, je ne peux donc pas continuer et commencer à répondre à des questionnaires. Que dois je faire. J ai in Samsung Android.

— 3 years ago by Mariella Tamburello

Hi I payed out at 31.90$ and Amazon gift card was selected and it was supposed to be transferred to PayPal I need that money on PayPal not a Amazon gift card

— 3 years ago by Masrane

Bonjour. A ma dernière enquête la récompense ne m’a pas été versée. J’étais à 22,04€ et les 86 cts je les vois bien mais ne pas pas été crédité.

— 3 years ago by Ted

so basically i got to £9.99 and then i did surveys and it shows it pays but my money is still at £9.99! i thought this was a legit app however it seems to be one big lie!

— 3 years ago by Sam

Hello, when I try to redeem my money through PayPal it doesn’t send the verification code to my phone number. How can this be fixed?

— 3 years ago by Laquisha

Payment missing

— 3 years ago by Kayla

I did PayPal to redeem my rewards and I guess it didn’t add the “.com” so never received payment… it was supposed to be 15$ to kaylaseely9@redacted

— 3 years ago by Shimona

I have completed at least 5 surveys fully and when I click submit it says there’s no reward and that it didn’t work out.

— 3 years ago by Marves Epps

App glitch and shuts my phone off

— 3 years ago by Deve

I’ve worked so hard for this £10 and now I’m not even receiving my payout what is you guys problem I’m just not understanding what I did wrong

— 3 years ago by Yasmin Meziane

I have paid out from pollpay to Paypal and i have not received any payment, my paypal address is correct, everything is correct.

— 3 years ago by Shanae Georgi Hanrahan

I redeemed PayPal money from my account, but I haven’t received any payment into my PayPal account

— 3 years ago by Louis Siriani

I’m trying to cash out on poll pay app, to pay pal , it asks me to verify my phone number, and when I insert my phone number nothing happens!

— 3 years ago by Edward Torres

Hello my name is Edward I've been using your application for quite a while and I really enjoyed I made a little bit over $15 and I cashed out today January 25. My account name in poll pay is kingjuanaog reason the reason I'm sending this message is because I send my $15 to my PayPal today and it has not arrived so I'm just messaging the developers to see what's going on and to see them getting my money anytime soon. I definitely use the right email which is the same email using to message you.

— 3 years ago by Rachel Pownall

I am trying to cash out £10.50 to my PayPal account and it’s not letting me. It says the amount for PayPal is £10.50 and that’s the amount I have got??

— 3 years ago by Sophie Welland

Poll pay surveys not letting me cash out

— 3 years ago by Laquisha

Can’t log into account?

— 3 years ago by Adam

I accidentally wrote the wrong email is there a way i could get my money back and change the email then pay out. Its a shame as i worked relentlessly hard trying to achieve my goal and now it is wasted. Please if there is a way to change my email i could do it.

— 3 years ago by Steph

Hi I cashed out $15 aud over 24 hours ago and still haven’t received it in my PayPal account

— 3 years ago by Madison

I transferred $15 out of my account into my PayPal and never got my money.

— 3 years ago by Kalista

Hi I need help I am trying to withdraw my pollpay funds but it keeps saying my account is new and I need to wait 5 days since competing my first survey I completed my first survey on the 13th of January so wouldn't today be day 5??

— 3 years ago by Abigail Akuna

Please I want to cancel the cash out for the 10 pound Amazon gift card that was mistakenly sent. I do not want the gift card. It was suppose to be PayPal cash out. Please help me look into the issue Thanks

— 3 years ago by Steph

I cashed out $15 aud and it’s still not in my PayPal account. My PayPal email I correct. I worked hard to earn money and it’s disappointing that I haven’t received it yet.

— 3 years ago by Tigane

Bonjour, Je ne viens pas me plaindre mais plutôt demander votre aide puisque j’ai essayé de passé mon premier virement pay pal de la valeur de 10€ mais au moment d’appuyer sur le bouton « encaisser » j’ai oublier de fournir à mon adresse mail le .com et je voulais savoir s’y je pouvais y remédier parce que cela m’embête beaucoup de perdre 10€ dans le vent… Merci beaucoup de votre réponse :)

— 3 years ago by Supriya Chaudhari

Dear Sir/Madam, Please resend me 10 Dollar payment in my paypal account - supriyakumbhar2122@redacted

— 3 years ago by Emma Hjermitslev

Question: How long do the payments usually take to cash out through paypal? I have just now cashed out and am waiting for the money

— 3 years ago by Denea Mims

I cashed out my $15 via PayPal this morning 1/1/2022 and it hasn’t shown in my PayPal account. What can be done so that I do indeed receive my payment for the surveys. I’ve received them in the same account in the past so I’m not sure the issue that occurred this time. Thank you in advance for the help.

— 3 years ago by Alesi

I cashed out for 15 dollars and still haven’t received my payment and it has been over 2 days

— 3 years ago by Amirhoseinomi

Amir

— 3 years ago by Bhagya dhan chakma

I need agency please help me I have many hosts sir and my WhatsApp Number:+918416058965

— 3 years ago by Juan Carrera

I am unable to get my payout. I never receive my verification code when I enter my phone number

— 3 years ago by Hind Taibi

hi, i wanted to pay myself with paypal, and just jumped to amazon gift card? which I can't even use because I didn't turn anything? i feel ripped off for all work. my email is : hindtaibii@redacted

— 3 years ago by Charles Scott

I cashed out December 23rd and December 24th for 15 dollars each but I haven't received the money in my PayPal account can y'all put the money in my account my account.is scharles865@redacted

— 3 years ago by Michael Desino

I never received my 15$ dollar payment for PayPal please get back to me asap

— 3 years ago by Nasim

I haven’t received my payout

— 3 years ago by Charles Scott

I cashed out this morning but I didn't get a payment for it can you give my money from this morning

— 3 years ago by Salma

I sent money to my paypal account but i haven’t received it

— 3 years ago by Calcifer

My account was blocked from accessing surveys for 4 hours under the condition that “I didn’t fill out an answer genuinely and honestly” about what my morning routine is. I filled it out to a T what my routine is like below as this is exactly how my morning routine goes, no other actions included. Pee Drink 64oz of water in small increments Take meds Feed my animals Get dressed Pack food for the day Pack for the gym Put on my shoes This was a genuine answer.

— 3 years ago by Mariam Yusif

I made the wrong cash out

— 3 years ago by Richard Greenwell

Hi I would like my payment from poll pay please. It seems a lot of people have not received payments through PayPal

— 3 years ago by Supriya Chaudhari

Payment of 10 Dollar not received in my paypal account.

— 3 years ago by Ihsan

I haven’t received my payment. I tried taking out £10 from my poll pay balance to my PayPal account and haven’t received. I made sure my email was correct. My email is ir128113@redacted and the login id is 116393611386580564664

— 3 years ago by Justin Key

I done my payout of $15.90 on PayPal but did not receive it

— 3 years ago by George Jenkins

Hey guys I just spent an hour doing a survey and when it was completed COMPLETED It told me I was dropped out. THIS IS NOT RIGHT OR FAIR. I do NOT plan on leaving POLL PAY. I just want this issue corrected. I look forward to your reply. Regards GeorgeEdward Jenkins Tel: 1+226-978-4776 Email: ciskitchener@redacted OR thetimeboutiqueshop@redacted

— 3 years ago by kora

i have not received my payout and it has been three days

— 3 years ago by Rafael Valencia

Try to make a 25 dollars payout to my PayPal account but when I checked my past payout it does show the payout but not the email address that I typed in which is the same one I always use and also the email address does show on my other past payout so I am not sure what to do I appreciate your help and support and the best thing would be to put the 25 dollars in my PayPal account rafaelvalencia8686@redacted

— 3 years ago by Rafael Valencia

Tried to cash out 25 dollars to my PayPal account but when I checked my past payout the reward is there but not my email address that I entered which is the same one that I always use rafaelvalencia8686@redacted and also in my past payout I do see the email address every time when I make a payout that I sent the payout to which again is the same one I always use I appreciate if you can send the payment to my PayPal account email address that is rafaelvalencia8686@redacted

— 3 years ago by Lauren Greenwell

Hi I haven't received my PayPal payment

— 3 years ago by Hollis Walker

Hi after numerous attempts to try contact you via the poll app to no avail . I am not receiving my 15% increase when the money changes to 15% more I'm still getting the Original smaller payment! This has been happening every time for weeks now so I've lost so much money out of this

— 3 years ago by Brendan Carbone

hello, i need help with my account. email used is bigbren27@redacted i get banned for 24 hours for no reason. then once the ban is up, i get surveys. When i click on the survey once, i instantly get banned for a day again. I’m really frustrated and am considering contacting bbb. Is there anyway you can help resolve this issue.

— 3 years ago by Tim

It wont let me pass the phone verification of 15.90 please help I need the money

— 3 years ago by Tyree

I can’t verify my number when I try to redeem paypal

— 3 years ago by Julia

Hey I cashed out $15 and I didn’t get paid I used my paypal email which is juliazader510@redacted I never got the money

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