Published by Pinterest on Nov 5, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Pinterest?



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Why chat with our AI Pinterest Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Pinterest.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Other than that, no problems and it's great! Been using for well over than 2 years and it's come with good help.I have been using pinterest going on 3 years now.

2. In general, this is a great media app, and I've been using it for about three years but since I've switched from IOS to Android I've noticed two issues nothing major, nevertheless they have impacted my user experience.

3. I started a few years ago just as someone looking for something to see and read, then I realized that there were too many things that called my attention and made me create an album with a diversety of topics such as; home useful items, fitness, self defense, yoga, acupuncture, meditation and relaxing space, inspirational words, videos, etc.

4. Able to change the board cover images through the android again.I have been using the app for a long time.

5. Neither of these issues do I experience on my IPad.Pinterest used to be a great resource for every kind of subject.

6. I love using Pinterest, it's an amazing resource.

7. I know you need to make money, but Pinterest has lost a lot of my time searching on it.

8. Though that's not really a very long time, it feels like each week pinterest has some new problem or some new glitch.

9. On top of that, when I go to edit the name of my boards or change the description of a board, it will not allow me to change it.

10. I don't need to see the pin's images in a slightly bigger format, and if there's any words in the description, I'm not reading it anyway, so why mess this up? The old UI was way smoother and flowed better.

11. I mostly use Pinterest for my art block and really good to look up for a lot of references.

Steps to Troubleshoot & Fix Pinterest Issues

1. Fix Pinterest Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pinterest: Restarting the app will resolve most errors.
  2. Update the Pinterest App. Here is how:
    1. On Android goto PlayStore » Search for "Pinterest" » Open Pinterest » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pinterest » click "UPDATE".
  3. Clear Pinterest app cache: Clearing cached data will force your app to retrieve the latest data directly from Pinterest servers.
    1. On Android, goto Settings » Apps » Select "Pinterest" » click Storage » click "Clear Cache".
  4. Check Pinterest app permissions. If any of these permissions required to use your device's features are disenabled, Pinterest might not work.
  5. Uninstall and reinstall Pinterest. If nothing else has worked, completely uninstall Pinterest then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pinterest not working


2. Fix Pinterest Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pinterest be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pinterest not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pinterest may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Nancy Miller

Please DELETE PINTEREST immediately! Thank you.

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