Published by OnePoll - Development Team

Report an issue with OnePoll Surveys.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with OnePoll Surveys?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OnePoll - Development Team to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

OnePoll Surveys Customer Insights

1. It also doesn't let me re-start a survey I didn't have time to finish whereas the desktop version does.As a long time One Poll member I have been waiting for this app and am not disappointed! It makes completing surveys much easier and the app is working smoothly.

2. It forces you to waste your time filling in surveys but doesn't process your answers.I like Onepoll but this app is a mess.

3. It can take some time to complete many surveys before payment is due.I have been a member of onepoll a few years now.

4. I have cashed out many times over the years and this is one of the most genuine survey sites, the short surveys are convenient and the credits add up really quickly.

5. Even more so when it keeps notifying me I have surveys waiting and then blocking me from accessing them.Ifind the onepoll surveys very good &enjoy doing them .

6. The survey topics are so diverse too, I enjoy giving my opinion.Surveys are rarely posted.

7. Quite disappointedFinally managed to cash out after just over a year using this app! Surveys are short and simple, but not at all frequent which is why it took so long to cash out.

8. Reduced my rating to 4 stars as only a limited number of surveys are made available on the app compared to my PC.

9. Almost every time I finish a survey I get an error message telling me an error has occurred, and that the survey 'may not be for me'.

10. Constantly getting sent notifications for surveys that aren't there, and those that are don't always credit.

11. I'm sure with a little time they'll fix these issues but for now you're better off issuing the website.This is the best survey application.

Steps to Troubleshoot & Fix OnePoll Surveys Issues

1. Fix OnePoll Surveys Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OnePoll Surveys: Restarting the app will resolve most errors.
  2. Update the OnePoll Surveys App. Here is how:
    1. On Android goto PlayStore » Search for "OnePoll Surveys" » Open OnePoll Surveys » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OnePoll Surveys » click "UPDATE".
  3. Clear OnePoll Surveys app cache: Clearing cached data will force your app to retrieve the latest data directly from OnePoll Surveys servers.
    1. On Android, goto Settings » Apps » Select "OnePoll Surveys" » click Storage » click "Clear Cache".
  4. Check OnePoll Surveys app permissions. If any of these permissions required to use your device's features are disenabled, OnePoll Surveys might not work.
  5. Uninstall and reinstall OnePoll Surveys. If nothing else has worked, completely uninstall OnePoll Surveys then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OnePoll Surveys not working


2. Fix OnePoll Surveys Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OnePoll Surveys be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OnePoll Surveys not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OnePoll Surveys may not be able to connect to the Internet when running in the background.

Reported Issues