Contact Amazon Alexa Customer Service

Why chat with our AI Amazon Alexa Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Amazon Alexa.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. It's not always ready, not always connected and definitely not fast, you guys need to change that in your advertising, it's a lie! And remove the ads, I didn't pay for that.this app is absolute garbage! it takes so long to load on my Android device I begin to think I've gone back in time and it's running from dial up.

2. My only remaining issue is that while paired to Amazon Music I lose control of the volume which appears to be set by Alexa.

3. If you're using audible and you leave the page to go use another app and go back to it to rewind, fast forward, or pause the audiobook, instead the whole screen will go blank and you have to restart the app, re-enter the echo, re-enter the book, and wait for it to reload before you can do anything with it at all, and it does this every single time.

4. Everytime I think I've mastered the app you guys push out another one making it difficult for me to set alarms for my echo via my phone! But other than that, it can be useful that's why I give it a 4, but your pushing it.

5. I have 10 alarms...connected Spotify to Amazon Alexa.

6. Problem solved.Dear Amazon, Thank you for fixing the speaker group issues.

7. *Please make it easier to set alarms via mobile instead of me having to go on a safari mission to find it everytime.*Absolute rubbish One of the most known devices and one of the worst operating app.

8. Like I said, pure garbage.IMO Most, if not probably all of Amazon's software, hardware, and applications, are buggy and, at times very frustrating to use.

9. Seems like a sleazy way for Amazon to collect even more of my personal info to become even more of a monopoly without delivering a useful service.

10. Also that when you're setting alarms, if you accidentally touch the alarm and not the on/off switch on the righthand side of said alarm, then hit back because you were trying to turn the alarm on, not edit it, you're back at the top of your list of alarms.

11. It takes forever to load, devices are removed from certain group or associated with wrong group.

1. Fix Amazon Alexa Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Amazon Alexa: Restarting the app will resolve most errors.
2. Update the Amazon Alexa App. Here is how:
   1. On Android goto PlayStore » Search for "Amazon Alexa" » Open Amazon Alexa » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amazon Alexa » click "UPDATE".
3. Clear Amazon Alexa app cache: Clearing cached data will force your app to retrieve the latest data directly from Amazon Alexa servers.
   1. On Android, goto Settings » Apps » Select "Amazon Alexa" » click Storage » click "Clear Cache".
4. Check Amazon Alexa app permissions. If any of these permissions required to use your device's features are disenabled, Amazon Alexa might not work.
5. Uninstall and reinstall Amazon Alexa. If nothing else has worked, completely uninstall Amazon Alexa then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Amazon Alexa not working

2. Fix Amazon Alexa Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Amazon Alexa be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Amazon Alexa not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Amazon Alexa may not be able to connect to the Internet when running in the background.