Published by Check Point Android Apps

Report an issue with Social Security.
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Why should I report an Issue with Social Security?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Check Point Android Apps to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Social Security Customer Insights

1. 😡fantastic and easy to use!!!I'm framed and printies are different on peapal fixs it and cure it and stop making me a reject for me and mine brith theres spys and hackers on us that need too stop I tryed too get help alone time Ego'iesEasy to navigateThanks for all the best way to get the best information about this.Difinitely I need Copy A Soon as Possible Urgent for work School Requirements Info ID FormEasy to use and helps me to know what's going on with my ssaHelps a person keep up with social security outllook.Just need an app that takes a picture of my new ssn on my medicare card...help. s.s.card stolen.

2. Not a government app so be careful with your information.How do you navigate in this confusing app? Don't care for this new format.

3. Locked first time trying it.

4. Would not go pass the first screen.

Steps to Troubleshoot & Fix Social Security Issues

1. Fix Social Security Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Social Security: Restarting the app will resolve most errors.
  2. Update the Social Security App. Here is how:
    1. On Android goto PlayStore » Search for "Social Security" » Open Social Security » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Social Security » click "UPDATE".
  3. Clear Social Security app cache: Clearing cached data will force your app to retrieve the latest data directly from Social Security servers.
    1. On Android, goto Settings » Apps » Select "Social Security" » click Storage » click "Clear Cache".
  4. Check Social Security app permissions. If any of these permissions required to use your device's features are disenabled, Social Security might not work.
  5. Uninstall and reinstall Social Security. If nothing else has worked, completely uninstall Social Security then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Social Security not working


2. Fix Social Security Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Social Security be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Social Security not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Social Security may not be able to connect to the Internet when running in the background.

Reported Issues