Published by MyBank Ltd on Jun 26, 2023

Report an issue with MyBank.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with MyBank Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MyBank Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact MyBank Mobile Banking image 1 contact MyBank Mobile Banking image 2

MyBank Customer Insights

1. Keep moving forward.Great Mobile app, friendly use and pretty UIThis app is more convenient then any other app i experienced realy enjoy using itFund transfers, different service requests and statements in my hands makes this application the Best Mobile Application i have ever seen🤗Thanks to MyBank Somalia 💯I love myBank.

2. This app is so amazing and just helping me to send and resend money as well as saving my money 💰.

3. Thank you 😊Userfriendly advanced App, easy to use and fast.The best app to use mobile banking.

Steps to Troubleshoot & Fix MyBank Issues

1. Fix MyBank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart MyBank: Restarting the app will resolve most errors.
  2. Update the MyBank App. Here is how:
    1. On Android goto PlayStore » Search for "MyBank" » Open MyBank Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyBank » click "UPDATE".
  3. Clear MyBank Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from MyBank servers.
    1. On Android, goto Settings » Apps » Select "MyBank Mobile Banking" » click Storage » click "Clear Cache".
  4. Check MyBank app permissions. If any of these permissions required to use your device's features are disenabled, MyBank might not work.
  5. Uninstall and reinstall MyBank. If nothing else has worked, completely uninstall MyBank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MyBank not working

2. Fix MyBank Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make MyBank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MyBank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MyBank may not be able to connect to the Internet when running in the background.

Reported Issues