Published by Wire and Wireless Co.,Ltd. on Sep 15, 2023

Report an issue with TRAVEL JAPAN Wi-Fi.
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Why should I report an Issue with TRAVEL JAPAN Wi-Fi?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Wire and Wireless Co.,Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact TRAVEL JAPAN Wi-Fi image 1 contact TRAVEL JAPAN Wi-Fi image 2

About TRAVEL JAPAN Wi-Fi

1. TRAVEL JAPAN Wi-Fi, on the other hand, lets enjoy your trip japan through free and quick web connections. - Cost incurred for 3G, LTE communications is at your expense. - WiFi services are provided without any encrypting. - The app collects device and GPS data to analyse app usage trends in Japan and provide better services.

2. TRAVEL JAPAN Wi-Fi provides tourists with the simplest solution to access Free Wi-Fi hotspots anywhere in Japan.

3. From Narita to Tokyo, Osaka, and anywhere else in Japan – you’ll be able to easily connect your mobile to Free Wi-Fi.

4. TURN ON LOCATION setting in order to access automatically over 200,000 Wi-Fi hotspots in Japan.

5. Avoid Data Roaming, Prepaid SIM Card, and Pocket Wi-Fi rental; these options quickly rack up costs and often come with slow data restrictions.

6. Accessing free Wi-Fi has never been easier.

7. Statistics are provided to alliance corporation without personal information. - Continued use of GPS running in the background can dramatically decrease battery life.

TRAVEL JAPAN Wi-Fi Customer Insights

1. Boon for tourists.......Terrible bug renders phone almost inoperable, it keeps popping up a permission request to turn WiFi on and off, allow or deny once does nothing and cannot be removed by any meansDO NOT DOWNLOAD IT GUYS IT HAD KILL 600 MB OF MY DATA WITH THE APPLICATION CLOSED WHO DO THIS THEY ASK YOU TO DOWNLOAD THE APP TO BE ABLE TO USE THE WIFI .

2. Pfffff.. Here is what I sent to them It was really not nice to discover that at 2 days before my departure i dont have any more data, just because your insane application used 600 méga of my data that I paid more than 2000 yen for 15 giga data!!!!! Please explain to me why the application you ask me to download will use almost 45 % of mRubbish.

3. In an effort to find free WiFi, it drained the data SIM that was actually important for me.

4. The popup screen asking for WiFi permission keeps popping up in an endless loop even if I press the allow button.

5. I've double checked all the permissions and settings for wifi and location as well.Horrible experience having this on my phone.

6. I check my Data on android phone and found this apps is using the most data.

7. Most free wifi need to have accounts with their local telcos.

8. Waste battery.this Apps is sucking up my Data in the background.

9. Any free wifi in Japan is a flop to begin with.

10. I'm pretty sure I tried it at least once before and quickly uninstalled it, and I suspect the developers of having deleted a previous negative review.

11. I was thinking of offering constructive suggestions for improvements, but that would have depended on finding the previous review to see if there was any signs of improvements since then.

Steps to Troubleshoot & Fix TRAVEL JAPAN Wi-Fi Issues

1. Fix TRAVEL JAPAN Wi-Fi Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TRAVEL JAPAN Wi-Fi: Restarting the app will resolve most errors.
  2. Update the TRAVEL JAPAN Wi-Fi App. Here is how:
    1. On Android goto PlayStore » Search for "TRAVEL JAPAN Wi-Fi" » Open TRAVEL JAPAN Wi-Fi » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TRAVEL JAPAN Wi-Fi » click "UPDATE".
  3. Clear TRAVEL JAPAN Wi-Fi app cache: Clearing cached data will force your app to retrieve the latest data directly from TRAVEL JAPAN Wi-Fi servers.
    1. On Android, goto Settings » Apps » Select "TRAVEL JAPAN Wi-Fi" » click Storage » click "Clear Cache".
  4. Check TRAVEL JAPAN Wi-Fi app permissions. If any of these permissions required to use your device's features are disenabled, TRAVEL JAPAN Wi-Fi might not work.
  5. Uninstall and reinstall TRAVEL JAPAN Wi-Fi. If nothing else has worked, completely uninstall TRAVEL JAPAN Wi-Fi then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TRAVEL JAPAN Wi-Fi not working


2. Fix TRAVEL JAPAN Wi-Fi Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TRAVEL JAPAN Wi-Fi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TRAVEL JAPAN Wi-Fi not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TRAVEL JAPAN Wi-Fi may not be able to connect to the Internet when running in the background.

Reported Issues