Contact Japan Official Travel App Customer Service

Why should I report an Issue with Japan Official Travel App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Japan National Tourism Organization to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. But honestly, it was the app I used the most in Japan since I had the JR Rail Pass.10/10, must download app! I used it for a 2-week trip including Tokyo, Kyoto, Osaka, and Hiroshima to figure out local metro, train, and Shinkansen (bullet train) routes.

2. Over a 20 day trip, we used this app multiple times a day, both in Tokyo, as well as when travelling around other parts of Japan using both JR Rail Passes and Suica cards.. Without it, we would have needed much more time and effort to move around the transit and rail systems.

3. I will say train directions are more accurate than Google Maps in a few cases I found.It will bring up trains that google map doesnt display, specifically bullet trains that wre not Nozomi...and knows to prioritize JR pass trains that you can ride for free with the pass.

4. All in all, I would always make sure this is on my phone for any trip to Japan!This is the only app available (as of this time) that lets you sort the travel by JR Rail Pass first.

5. Would definitely use again as a supplement to Google Maps.Very limited options when planning routes - if I don't want to take a 3 hour taxi ride, why can't I filter out taxis? Also, when sorting by different parameters (like shortest trip vs.

6. When I switched between Wi-Fi and mobile data, it would lose the ability to click on the details of my travel route, which was really annoying and time consuming, having to re-search my route and adjust the timetable back to when I started to be on the same route I was on, that's the main reason it lost a star for me.

7. However in the 2 weeks I visited Japan, this survey popped up 15 more times over the course of the trip and I cannot pass it without restarting the app.

8. I have tried uninstalling and reinstalling the app twice to no avail.Had a great experience with the app while using it to navigate the Tokyo rail system.

9. After repeated uses, somehow the complex train systems of japan start to make a little bit of sense and you try to play around with the timings and notice patterns.

10. We relied heavily on the route search option in Tokyo, Kyoto, Shibu Onsen, and Osaka.

11. Trying to search addresses as a destination never worked correctly for me and I tried multiple ways to enter the address in English.

1. Fix Japan Official Travel App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Japan Official Travel App: Restarting the app will resolve most errors.
2. Update the Japan Official Travel App App. Here is how:
   1. On Android goto PlayStore » Search for "Japan Official Travel App" » Open Japan Official Travel App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Japan Official Travel App » click "UPDATE".
3. Clear Japan Official Travel App app cache: Clearing cached data will force your app to retrieve the latest data directly from Japan Official Travel App servers.
   1. On Android, goto Settings » Apps » Select "Japan Official Travel App" » click Storage » click "Clear Cache".
4. Check Japan Official Travel App app permissions. If any of these permissions required to use your device's features are disenabled, Japan Official Travel App might not work.
5. Uninstall and reinstall Japan Official Travel App. If nothing else has worked, completely uninstall Japan Official Travel App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Japan Official Travel App not working

2. Fix Japan Official Travel App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Japan Official Travel App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Japan Official Travel App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Japan Official Travel App may not be able to connect to the Internet when running in the background.