Contact Hurb Customer Service

Why should I report an Issue with Hurb: Hotels, travel and more?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hotel Urbano Viagens e Turismo S.A. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Our goal is to ensure that each person who chooses Hurb spends less time in front of a screen and uses this time for their leisure. - We are part of a select group of official partners of the Walt Disney World Resort. - Buy travel packages to Orlando with Disney Park Tickets. - We optimize the search for the best opportunities in airline tickets, reaching prices up to 40% lower. - You say where you want to go and how much you want to pay.

2. When you find it, you will be notified. - All our best deals and prices are found through cutting-edge technology and machine learning. - Voted best customer service at the Época Reclame Aqui Awards 9 times. - We have already taken 5 million Brazilians to travel.

3. Download the travel app from the largest tourism platform in Latin America and find the best prices to make your dream come true.

4. We have the most affordable and safe prices on the market, as we invest in technology, whether during promotional periods such as Black Friday or throughout the rest of the year.

5. Our technology will continue to seek this value.

6. Downloading the Hurb App is the best and most advantageous option for those looking for ease and savings when planning and booking their trip.

1. I was worried from all the bad reviews about people not having a trip booked when they arrived but I called to make sure and sure enough the reservation was set!Scam Travel Agency! I Booked through them, when we get to the Hotel we fnd out they don't have a reservation for me and my family I had to pay a night on the spot AGAIN.

2. This app is horrible and i dont recommend using it.Tried canceling my trip, they said they would start the process, over a week later I haven't heard back from them and my reservation still was not canceled and the refund they stated I would get still had not been processed.

3. Can someone please get back to me?Booked a room on this site, they took my money immediately but never sent the voucher, so I had to rebook with the hotel directly spend more money which I was supposed to be saving.

4. There are numerous documented cases of this company booking travelers in less expensive hotel options in their location and not the hotel they had selected -- and charging them the cost for the more expensive preferred option -- only displaying the different hotel name after the transaction has completed.

5. I called the hotel motel hotel said I had to cancel it through the app but they would refund me for both days so I contacted the app and they asked told me that within 5 days if I would have credits on my account.

6. I called the hotel to see if they had my information and they said they didn't but should given the amount of time thats passed since booking the reservation.

7. I been in email correspondence for a month and they just resolved that I "cancelled" the reservation and stayed somewhere else, I sent them proof of the Invoice of that night that I had to pay AGAIN.

8. I requested the cancelation of the reservation by online chat, e-mail and app, but no response.

9. No customer service, Chat is a first filter trying to avoid to open a customer service ticket.

10. Not even 5 min after i made the reservation I called to cancel it.

11. Filtering the departure city after looking at the package only adds a layer of disappointment.Its service is horrible.

1. Fix Hurb Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hurb: Restarting the app will resolve most errors.
2. Update the Hurb App. Here is how:
   1. On Android goto PlayStore » Search for "Hurb" » Open Hurb: Hotels, travel and more » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hurb » click "UPDATE".
3. Clear Hurb: Hotels, travel and more app cache: Clearing cached data will force your app to retrieve the latest data directly from Hurb servers.
   1. On Android, goto Settings » Apps » Select "Hurb: Hotels, travel and more" » click Storage » click "Clear Cache".
4. Check Hurb app permissions. If any of these permissions required to use your device's features are disenabled, Hurb might not work.
5. Uninstall and reinstall Hurb. If nothing else has worked, completely uninstall Hurb then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hurb not working

2. Fix Hurb Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hurb be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hurb not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hurb may not be able to connect to the Internet when running in the background.