Contact Medical Diary Customer Service

Why should I report an Issue with Medical Diary?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Jakub Osika to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Perhaps the reason the data got wiped with the update is the location of the storage for the app - which I could not find with my file manager.Finally, finally, finally a health diary that does everything.

2. I'd like to know that that reading was a fasting reading.It doesn't allow you to add new tests, only blood pressure, weight, pulse, etc.

3. overall good app.Great app, easy to use but lost data on phone back up and factory reset.

4. pulse ox would also be beneficial addition.I like this app because my glucose and blood pressure doesn't vary much.

5. I was quite happy with this app until my phone did a system upadate then all my recorded data went bye bye.

6. Best I've found that records bp/glucose/pulse - just needed comment field.Hassle to insert data, especially old one.

7. And since I have no sdcard and you can't specify an email address I tried but could not create a backup or export file.

8. So while I love what it does not having export or backup capability is a show stopper for me.

9. Blood pressure, temperature, glucose, weight, etc.

10. Plot too rigid and without the all important vertical scale!graphs could be better, needs to be easier to change time of vitals.

11. as a heart failure patient it's frustrating you can only add whole numbers to weight you should be able to add fractions of pounds.

1. Fix Medical Diary Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Medical Diary: Restarting the app will resolve most errors.
2. Update the Medical Diary App. Here is how:
   1. On Android goto PlayStore » Search for "Medical Diary" » Open Medical Diary » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Medical Diary » click "UPDATE".
3. Clear Medical Diary app cache: Clearing cached data will force your app to retrieve the latest data directly from Medical Diary servers.
   1. On Android, goto Settings » Apps » Select "Medical Diary" » click Storage » click "Clear Cache".
4. Check Medical Diary app permissions. If any of these permissions required to use your device's features are disenabled, Medical Diary might not work.
5. Uninstall and reinstall Medical Diary. If nothing else has worked, completely uninstall Medical Diary then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Medical Diary not working

2. Fix Medical Diary Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Medical Diary be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Medical Diary not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Medical Diary may not be able to connect to the Internet when running in the background.