Contact MyID Customer Service

Why should I report an Issue with MyID – Medical ID Profile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MyID, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. However, on the paid version I was constantly having problems with my medication reminders showing up hours after I had it set or not showing up at all.Only 4 stars because haven't been in emergency situation to have it actually used otherwise 5 stars.

2. Cancelled subscription due to these issues.The free version is great! It has all my medical info in one place so I don't have wear an arm full of expensive custom bracelets.

3. Also love that I can update it whenever as medications change! Much more comprehensive than a bracelet with a condition name!Strange pop-up suggestions when entering data.

4. I think it was easier to set up my profile using Firefox first (to make a secure password with LastPass) and THEN downloading the app, logging in, and finishing customizing what the medics see in your public profile.

5. No thanks, you keep your app and I'll keep my data.I would have a whole charm bracelett if I had a charm for every medical alert that EMS should be notified about.

6. Use it on a Fitbit Inspire HR with plenty of space for wider Fitbit tracker models, fits my husband's Fitbit Blaze .Can people read? It's free.

7. One thing for users to note is, if you sign in from a web browser (e.g. Chrome, Firefox), you CAN choose the order that meds, allergies, etc.

8. I have used it twice for emergency situations as I have a very rare condition and I love that it tells them what meds I'm on and who my specialists are.

9. I entered most important info first then found it went to the bottom of the list.

10. There are Med ID apps that provide ICE info without harvesting email address where they can constantly notify you to upgrade to the paid app.

11. It is so easy to enter your information and to update it as needed.

1. Fix MyID Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyID: Restarting the app will resolve most errors.
2. Update the MyID App. Here is how:
   1. On Android goto PlayStore » Search for "MyID" » Open MyID – Medical ID Profile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyID » click "UPDATE".
3. Clear MyID – Medical ID Profile app cache: Clearing cached data will force your app to retrieve the latest data directly from MyID servers.
   1. On Android, goto Settings » Apps » Select "MyID – Medical ID Profile" » click Storage » click "Clear Cache".
4. Check MyID app permissions. If any of these permissions required to use your device's features are disenabled, MyID might not work.
5. Uninstall and reinstall MyID. If nothing else has worked, completely uninstall MyID then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyID not working

2. Fix MyID Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyID be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyID not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyID may not be able to connect to the Internet when running in the background.