Contact TV Cast Pro Customer Service

Why should I report an Issue with TV Cast Pro for Samsung TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 2kit consulting to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. A tap on the video link will send it to your Samsung TV / Blu-ray Player immediately. * To enable video casting please open the Samsung App Store on your TV or Blu-ray Player, browse to the videos category and install the free 'TV Cast' companion app. * Please enter the ip-address of your Android device by using the number pad and up/down/left/right keys on your Samsung Remote. * NOT SUPPORTED Videos: Flash video, Google Play movies, Netflix, Amazon and HBO and other DRM protected videos web-videos, online-movies, livestreams and live-tv shows. * Please test your websites and videos in the free edition!

2. If casting fails, upgrading will NOT make it work magically. * The app does NOT mirror your full Android device, it just pushes the video part of a website to your Samsung TV or Blu-ray Player. * To play mp4, m3u8 or other videofiles directly on Samsung TV or Blu-ray Player just enter or paste the full video-url in the browser address bar. * Sometimes it is necessary to play the video on your Android device before the link gets detected for casting. * If the connection does not work, please try to restart your Android device, Samsung TV / Blu-ray Player and wifi router. * If a specific web-video, online-movie, livestream or live-tv show does not cast, please check our FAQ or send the website and video link to info@video-tv-cast. com by using the report feature in the app.

3. Upgrade your Samsung Smart TV and Blu-ray Player to watch webvideos, online movies, livestreams and live-tv shows directly on your biggest screen with the no#1 web video streamer.

4. Just navigate to your favorite website and send the embedded video with a single tap to your Samsung TV / Blu-ray Player.

5. With Video & TV Cast you can browse through the web and stream or cast any video you want on your Samsung TV and Blu-ray Player.

6. Leaving negative Play Store reviews without any information about your issue will not give us a chance to help you. * Security Note: For your safety Video & TV cast only needs minimal Android permissions to work.

7. Please note that this will NOT enable video casting on websites that serve Flash videos in desktop mode. * Change Homepage: After purchasing this you can set your personal homepage in the settings.

8. You can enable/disable it at any time in the settings. * Bookmarks: Add and manage as many bookmarks as you want, either in the bookmarks menu or directly in the browser. * Desktop Mode: Change the browser user-agent and cloak your Android device as a desktop PC to load the desktop website instead of a mobile website.

9. Please submit the Google Purchase ID. * Remote Playbar: Use the Playbar for advanced video control while browsing, including video scrubbing, forward, rewind, play, pause, stop.

10. Mp4, m3u8, hls livestreams, video over https and of course Full HD are supported. *** This PRO app edition includes all Premium Features unlocked.

11. The playbar works on all Samsung Smart TVs. * Ad-Blocker + No Sponsoring Ads: The Pro app version has no ads and the Ad-Blocker blocks ads & popups on most websites that you visit.

1. Ugh!I downloaded this to use on my Samsung surround sound works well and then I decide to buy the pro version as it says I unlock everything and I try to mirror and it sends me to another app which I have to install and pay for again to use the one feature I paid for on the other app in the first place waste of time honestly the web version is okay but doesn't register half the time and yeaDoes what it's intended for perfectly.

2. Cheers Update : The pop ups have been removed! You rock Dev team!Yay I can conveniently watch YouTube videos on my TV again! YouTube app on my BR player stopped being supported many years ago and my old Samsung TV also doesn't have a YouTube app.

3. They also mentioned something about "playbar" and I have no idea if that might be useful or not.The app does not open youtube videos when casting, just buffers constantly.Connection can be intermittent and it isn't clear if its because of problems with the app, my wifi router or my smart TV.

4. Just very much a hit and miss app9anime site doesn't seem to work anymore so I lowered it with 1 star.

5. But when it works it works very well..... just not everytime!Doesn't work, I should have listened to the reviews.

6. It doesn't seem to have any logic to while it will stream some content one day and then not again the next day or for a week or two and then start doing it again.

7. Reporting videos doesn't seem to do any good.

8. Restarting the TV and the smart hub doesn;t work.

9. Rebooting the app doesn;t seem to re-set it.

10. Updating everything doesn;t work either.

11. Didn't offer any additional useful functionality I could find that wasn't already in the smartview app that came with all my samsung devices.

1. Fix TV Cast Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TV Cast Pro: Restarting the app will resolve most errors.
2. Update the TV Cast Pro App. Here is how:
   1. On Android goto PlayStore » Search for "TV Cast Pro" » Open TV Cast Pro for Samsung TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TV Cast Pro » click "UPDATE".
3. Clear TV Cast Pro for Samsung TV app cache: Clearing cached data will force your app to retrieve the latest data directly from TV Cast Pro servers.
   1. On Android, goto Settings » Apps » Select "TV Cast Pro for Samsung TV" » click Storage » click "Clear Cache".
4. Check TV Cast Pro app permissions. If any of these permissions required to use your device's features are disenabled, TV Cast Pro might not work.
5. Uninstall and reinstall TV Cast Pro. If nothing else has worked, completely uninstall TV Cast Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TV Cast Pro not working

2. Fix TV Cast Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TV Cast Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TV Cast Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TV Cast Pro may not be able to connect to the Internet when running in the background.