Published by MOBIZEN on Jan 30, 2024

Report an issue with Mobizen Recorder.
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Why should I report an Issue with Mobizen Recorder for Samsung?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MOBIZEN to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Mobizen Recorder for Samsung image 1 contact Mobizen Recorder for Samsung image 2

Mobizen Recorder Customer Insights

1. The screen recording quality is amazing, but it won't record internal audio.After today the "record internal sound" feature will be disabled and will not be available for future use unless you disable the auto update feature in the settings in the play store and just continue to use the old version.

2. For some reason the Samsung version doesn't work any longer, just telling you to install the "Unified" version which doesn't allow for internal sound recording (i.e. it records from the mic), eventhough the description still says this is an option.

3. Unfortunately there is some stuff that is really annoying, first of all, if you want to record internal audio you cant hear what you're recording.

4. I have also seen people say 'you can't crop the picture' well, just get an app that can crop the picture afterwards! All in all, this is an amazing appThis Mobizen screen recorder worked perfectly on my Samsung tablet.

5. Bye Mobizen.dont get me wrong, it's a decent screen recorder, it has good quality video, and its easy to use.

6. Bad form, thumbs down.Good video quality, but does not record internal sounds like it promised.

7. If I want to record videos on a singing website such a smule, I can without interupttions with the internal recorder! Perfect for being a youtuber.

8. I try and make good quality vids lmao- like maybe add a feature where you can edit your videos?? I mean, I can't find a real good video photoshop.

9. Love it!It is very helpful for screen shots and videos, but for some reason it really glitches out after recording.

10. Right now I'm using a Galaxy Grand Prime and there's a small problem when using the app on this phone, the audio speed is going out of whack.

11. I've been using this app when I had a Samsung Galaxy J3 and it works well, no problems with it, amazing.

Steps to Troubleshoot & Fix Mobizen Recorder Issues

1. Fix Mobizen Recorder Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Mobizen Recorder: Restarting the app will resolve most errors.
  2. Update the Mobizen Recorder App. Here is how:
    1. On Android goto PlayStore » Search for "Mobizen Recorder" » Open Mobizen Recorder for Samsung » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mobizen Recorder » click "UPDATE".
  3. Clear Mobizen Recorder for Samsung app cache: Clearing cached data will force your app to retrieve the latest data directly from Mobizen Recorder servers.
    1. On Android, goto Settings » Apps » Select "Mobizen Recorder for Samsung" » click Storage » click "Clear Cache".
  4. Check Mobizen Recorder app permissions. If any of these permissions required to use your device's features are disenabled, Mobizen Recorder might not work.
  5. Uninstall and reinstall Mobizen Recorder. If nothing else has worked, completely uninstall Mobizen Recorder then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mobizen Recorder not working

2. Fix Mobizen Recorder Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Mobizen Recorder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mobizen Recorder not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mobizen Recorder may not be able to connect to the Internet when running in the background.

Reported Issues