Contact Samsung Video Library Customer Service

Why should I report an Issue with Samsung Video Library?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please fix.Recently update of gallery on android 11, makes the videos play like a preview and doesn't allow to pause the video, I mean should we be forced to open it separately, its a total time wastage.

2. No need for another Video Player.The app is constantly crashing, for some ungodly reason you can no longer just open the app itself you have to go into your gallery, find a video, and then hit 'Open in video player' and even then you can't go through your library all the time because it might crash.

3. You have to go in to options tab and select Open in Video Player every single time you want to play a video saved in the gallery.

4. Having to hit the three dots then open video in video player is useless and a complete waste of time.

5. What a waste of time and money!I noticed something, this video player has some sort of audio/video delay.

6. They had two arrows that allow us to go back or forward a a Fram each time, I don't know why they took that out.Problem - One cannot pinch the video to make it smaller or larger.

7. I watched the same movie in VLC and it worked perfectly, which means that the audio/video delay is not the fault of the video itself but rather the Samsung Video Library's fault.

8. Allowing the video to reverse or forward one frame at a time while the video was paused.

9. Open in video player automatically has better control over the video.

10. If it was added back to Samsung Video then i would definitely rate it a 5 star app.

11. Now this app is worse! They wont even let you change the language of a video! Another thing is I hate that they don't let you rewind back or forward each frame like my Galaxy s5 used to have.

1. Fix Samsung Video Library Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Samsung Video Library: Restarting the app will resolve most errors.
2. Update the Samsung Video Library App. Here is how:
   1. On Android goto PlayStore » Search for "Samsung Video Library" » Open Samsung Video Library » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung Video Library » click "UPDATE".
3. Clear Samsung Video Library app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung Video Library servers.
   1. On Android, goto Settings » Apps » Select "Samsung Video Library" » click Storage » click "Clear Cache".
4. Check Samsung Video Library app permissions. If any of these permissions required to use your device's features are disenabled, Samsung Video Library might not work.
5. Uninstall and reinstall Samsung Video Library. If nothing else has worked, completely uninstall Samsung Video Library then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Samsung Video Library not working

2. Fix Samsung Video Library Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Samsung Video Library be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Samsung Video Library not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Samsung Video Library may not be able to connect to the Internet when running in the background.