Contact Samsung SmartCam Customer Service

Why should I report an Issue with Samsung SmartCam?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HANWHA TECHWIN CO., LTD to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Now the camera that I bought to work with this app is a paperweight.Bad, notification of full SD card pops up in notification bar but cannot be accessed from there, then another on screen notification pops up telling me app cannot be used from this account (there's only one account) then that little notification freezes on screen and stays, have to restart phone in order to get rid of it.

2. It's not my network that's at fault as I have two other cameras from two different manufacturers using different software, both of which work faultlessly.Don't Waste Your Time! App constantly kicks you out after trying to stream live footage.

3. 😡From a company with the reputation that Samsung has you'd expect camera software that worked at least more than half the time.

4. From the software not even acknowledging the camera, not being able to retrieve footage to review and for it then to crash, freeze, hang and just fail at what it should be doing at its most basic level is both disappointing and infuriating.

5. wish I had different cameras now.I used the samsung camera and app for the nursery.

6. Check the network status of the camera and the terminal" OKapp keeps crashing when trying to zoom in on live image.

7. I'm sure the animals on the feed aren't moon walking! When viewing events or playback from card app stops connecting & states: access failed simultaneous network connection/network unstable.

8. Now the app says the cameras are not connected, using wifi or cellular data, even though the camera lights are green.

9. Want to turn a decent Samsung camera into a useless paperweight? Install this app.

10. Considering I use Samsung Note 10+, everything should work smooth as camera is Samsung, right? WRONG.

11. Also, one camera is fine live mode, and it captures events as it should, but I can no longer view the events.

1. Fix Samsung SmartCam Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Samsung SmartCam: Restarting the app will resolve most errors.
2. Update the Samsung SmartCam App. Here is how:
   1. On Android goto PlayStore » Search for "Samsung SmartCam" » Open Samsung SmartCam » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung SmartCam » click "UPDATE".
3. Clear Samsung SmartCam app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung SmartCam servers.
   1. On Android, goto Settings » Apps » Select "Samsung SmartCam" » click Storage » click "Clear Cache".
4. Check Samsung SmartCam app permissions. If any of these permissions required to use your device's features are disenabled, Samsung SmartCam might not work.
5. Uninstall and reinstall Samsung SmartCam. If nothing else has worked, completely uninstall Samsung SmartCam then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Samsung SmartCam not working

2. Fix Samsung SmartCam Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Samsung SmartCam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Samsung SmartCam not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Samsung SmartCam may not be able to connect to the Internet when running in the background.