Published by DAGRO on Oct 11, 2023

Report an issue with 360Eyes Pro.
Send the customer service your feedback so they can fix your issue asap.

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360Eyes Pro Customer Insights

1. I've built and managed large commercial network based surv solutions and the speed and reliability of the combined overall performance is faster when connectivity and camera control are of performance goals.Update 8/4/21 the server is finally back online! Thank you for fixing this problem.. good now it is awful it is worthless you can't log on the server is offline all day long.

2. I am going to find different cameras and make sure they are not associated with the 360 eyes app.I have 4 light bulb cameras they worked when storing to the cloud, but none of them record to the SD cards within them.

3. The system is worthless if it doesn't record.Videos saved to an SD card from either continuous, or alert recording, just show up as blank.

4. It's useful, it works ok, it's easy, the cameras have Pan, Tilt, Zoom and sound and are surprisingly long lasting.

5. The camera doesn't like 2 devices connecting at the same time, but hey, that's not a problem.

6. Or a black screen , triple checked settings all good sound works ... video ... Nope.

7. The camera seems to be really good, the app is trash.Do not buy.

8. Has no problem opening up to purchase storage though! Even when I try to record, it shuts down during the midst of recording.

9. These camera will no longer reset!! Haven't even had them a year yet.

10. When they did work the camera would move when motion was off.

11. Now my cameras either don't respond at all or I get shots of the floor and nothing else, the two way audio also no longer works.

Steps to Troubleshoot & Fix 360Eyes Pro Issues

1. Fix 360Eyes Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart 360Eyes Pro: Restarting the app will resolve most errors.
  2. Update the 360Eyes Pro App. Here is how:
    1. On Android goto PlayStore » Search for "360Eyes Pro" » Open 360Eyes Pro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 360Eyes Pro » click "UPDATE".
  3. Clear 360Eyes Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from 360Eyes Pro servers.
    1. On Android, goto Settings » Apps » Select "360Eyes Pro" » click Storage » click "Clear Cache".
  4. Check 360Eyes Pro app permissions. If any of these permissions required to use your device's features are disenabled, 360Eyes Pro might not work.
  5. Uninstall and reinstall 360Eyes Pro. If nothing else has worked, completely uninstall 360Eyes Pro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing 360Eyes Pro not working

2. Fix 360Eyes Pro Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make 360Eyes Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to 360Eyes Pro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, 360Eyes Pro may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • It works perfectly until yesterday, my camera has set to the new default video encryption method, and I can not see nothing! When I go to the upgrade Firmware, it is writen; Last Version! What should I do? Pls. help me to resolve this problem. Thanking You in advance, yours sincerely, Nenad.

    — by Nenad 1 month ago

  • Hi Guy's....lost my password for 360eyes camera and can no longer log in....can you please supply a new password?

    kind regards....steve

    — by Steve Jager 2 months ago

  • Hello! I have an issue with the camera app.
    When opening the app it wants to select region and it doesn't accept any of them.

    — by Pavlin 5 months ago

  • I have annissue woth my 360eyes pro camera. I had to move my camera, however it is now not even turning on and flashing red.

    I've rest the camera and unplugged it and plugged it back in. I've cleared the cache on the app and uninstalled it and resinstalled it however the camera isnt even coming on.

    — by Aimee James 5 months ago

  • I can not receive the verification code in a timely manner. In arrives in my email box hours later and then it is not accepted. How to resolve this issue

    — by Renaete Churchward 7 months ago

  • Hi, love the camera. We bought it for my husband for Father's Day, yesterday we noticed the camera went offline. When we checked it we noticed the USB port was disconnected and loose inside the device. How do we get this fixed? Thank you.

    Rockie Zitka

    — by Rickie Zitka 11 months ago

  • can someone please let me know how to convert H264 in mp4 so i can watch the recording in my Mac

    — by Guido Ferri 1 year ago

  • My 360Eyes Pro is offline, can't get it on line,,,please help

    — by Enrico. Paolucci 1 year ago

  • When everything went to the 5G my camera stopped working I do not know how to hook it through the 2G and I currently am without it and need it working.

    — by Sharilyn White 1 year ago

  • My camera is in but not recording I can not access any previous video

    — by Kat 1 year ago

  • My new 360 eye pro is not recording any audio along with the video.

    — by Carlton 1 year ago

  • I have set up my new 360 eye pro camera and the on/off voice monitor button keeps switching itself off.

    — by Carlton 1 year ago

  • All of a sudden my camera will not work unless i purchase cloud storage. I currently have 128g SD card installed and it has been working fine for months. But now i can not even use my camera without cloud stirage.

    — by Linda Lou Eckert 1 year ago

  • This app sucks and no one has responded ho my complaint! How can I get my money back sc
    cence it's only been a week that I paid %37.00 for a year!

    — by Gene Richard Benore 1 year ago

  • Camera went off and app is requesting me to change wi-fi but won't let me do anything! Cannot get camera back

    — by Gene Richard Benore 1 year ago

  • Hi , I have had my camera for a while, it being used at a place where we do not live at, it connected fine and worked off and on I assume it’s wifi came in and out due to the weather, but now it doesn’t connect, the wifi was changed, I updated it but am not having any success. I would appreciate if there is something you can do .

    — by Samita Mirza 1 year ago

  • Hello there! I recently got a subscription of 8.99 dlls for my camera on the 360 eyes Ap. but it is not recording neither uploading anything to the cloud. I really hope you guys can help to solve this issue.

    Thank you for reading me!!

    — by Ernesto Ramirez Gomez 1 year ago

  • 360eyes pro app not working ,please fix it

    — by Anura Bandara 1 year ago

  • Morning
    I'm having an issue my 360pro eye camera, once in position it will stay there for few hours and then it would drop so the camera is looking the ground. I have turned the camera off at the mains it seem to work for a short time any idea how to fix this issue
    Many thanks

    — by Steve Lord 1 year ago

  • Morning
    I'm having an issue my 360pro eye camera, once in position it will stay there for few hours and then it would drop so the camera is looking the ground. I have turned the camera off at the mains it seem to work for a short time any idea how to fix this issue
    Many thanks

    — by Steve Lord 1 year ago

  • The app no longer works. It is either off-line, even though the wifi is clearly connected and functions on other devices, or there is no image; the screen is completely black.

    — by Marci Bach 1 year ago

  • i do not know how to find wlan on my i phone

    — by wanda Farkas 1 year ago

  • Hi I wonder how I can re position my camera, I have it in my shop to watch Over it however it is constantly facing the floor no matter how many times I move it up it just goes back down, please advise me on how to fix this

    — by Beth 1 year ago

  • My camera has gone off line and won't come back on

    — by Nicole 1 year ago

  • My camera isn’t working I need someone to cal

    — by Sri Welton 1 year ago

  • Buenas tardes no puedo comprar mi almacenamiento en línea

    — by Karina 1 year ago

  • Need to change router I'd on camera HELP

    — by Perry Pettus 1 year ago

  • I was hoping the camera would stay in one place and then track upon motion but it points to the ground. Is there a way to set a default location. Thanks

    — by Karen Foley 1 year ago

  • i wanted to know is there anyway possible i can replay yesterdays event on my camera i had two guys break into my apartment i saw them on the camera while it was happening but i dont have any cloud storage, is there anyway i can get that footage show i can show the police who the guys were i really need that footage if possible

    — by john williams 2 years ago

  • I would like you to replace the 360 camera I have as it doesn’t work

    — by Mike 2 years ago

  • Hi have fitted hundreds of your products over the last year for people. One customer has had 2 fitted, on her phone she CAN NOT view any footage but if I log in on my phone I can. Her son logged in on his phone and he can't view any either. They both have iPhone and money is android, never had thos before.
    Can I get some guidance please to fix it ASAP??

    — by Lee 2 years ago

  • I am returning your product. It is too complicated. Please refund my money.

    — by Karen Thomas 2 years ago

  • Hi there. Since 2 days my camera is no longer working, the red light indicator keeps blinking. The reset is not working, the setup also failed, could you please help me?

    — by Andreea Nicolau 2 years ago

  • Can't connect camera please call me 618 538 2549

    — by Allison I Henderson 2 years ago

  • Hi my 360 eyes app login name david.smith.3uk@redacted is an outdated email address (hence different address that have registered on this support site) but is operational for 360 eye cameras and my query is ..
    I have two 360 eyes external cameras at the front of my house which are working fine and have had for two years plus now.
    Recently accessing remotely normally through cellular network worked perfect even abroad . however the last couple of weeks I have noticed this no longer is working. Symptoms are I can log into the app and select either camera open up the screen but no picture or error message
    My local connection at home wifi works fine please can you suggest or check anything for me I am in the united kingdom Region and also have removed and reinstalled cameras also reset routers all is working fine except remotely accessing many thanks david

    — by David Smith 2 years ago

  • on my android i have an issue when i go to alerts it wont open to show me them

    — by karen m berry 2 years ago

  • waiting for verification code

    — by maurice tait 2 years ago

  • why cant i register 360eyes i have the app on my phone but will not let me register

    — by christopher johnson 2 years ago

  • On 21 Feb 2022 I already subscribed & paid for 1 year cloud storage, but I could not play back the recorded videos in my cellphone. I can view online. Can you please advise how to fix this issue ? Here is the detail :
    Model: EC99-X15
    Connection via Wifi
    Registered Username : tanaskovicranko@redacted


    — by Haryono Hioe 2 years ago

  • I can’t get my camera to connect to my device

    — by Lasandra Daren 2 years ago

  • Is there a way to get previous recordings even if you haven't bought any of the cloud services? My car got stolen however I don't have any cloud or sd card in the camera so nothing go recorded. Is there any way for you check the camera for its recordings

    — by AGAM AGAM 2 years ago

  • Dear Sirs, I would like to check how to save the video to my smartphone or to email to someone.

    — by Josephine Leong 2 years ago

  • I installed a new TF card and it says no memory card detected . please help me. Thank you .

    — by Moe 2 years ago

  • I installed a new TF card but it still says card not detected ? Why is this happening ? Thank you !

    — by Moe 2 years ago

  • kkkkk

    — by hoang vu 2 years ago

  • Hello I have problem not save my camera help me pls 00447574665549

    — by mehmet selim arslan 2 years ago

  • My electric cut out yesterday and since then, the red light on my power lead for my 360 eyes camera is no longer on and there's no power to the camera. Please can someone help

    — by Leeann Wheaton 2 years ago

  • Hi. I have tried contacting customer services 3 times but I have had no response. I brought some CCTV cameras and have been using your app to watch the footage. They were working fine until I had my wifi changed. Obviously when I connected the new hub the cameras were offline so I deleted the cameras from the app so I could reconnect them to the new hub. Now when I try and reconnect the cameras again it says please download correct app. Can you please message me back and let me know what I need to do to solve this problem. Thanks Marc

    — by Marc 2 years ago

  • I have a camera that I've used for about a year-and-a-half through 360 eyes Pro never really had a problem until a couple of days ago it won't log me onto the internet and then it tells me to add a new camera and then when I try to add a new camera it says error occurred and then it Loops me back to the beginning I had a lot of pictures saved and I had to try to reinstall the app and I'm not sure what happened to my Cade cloud service with you folks please get back to me as soon as possible I need to get this fixed thank you and have a good day

    — by Eddie Kendrick 2 years ago

  • My app is not working and all my camera app is gone .
    It is saying the server is offline.
    Can you help

    — by John Lui 2 years ago

  • Hello, my Camera light is red and doesn’t blink, I can’t reset it, nothing happens. What can I do?

    — by Rafal 2 years ago

  • I have 2 cameras,but 1 is not recording with my card

    — by Paul J Mancerella 2 years ago

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