Contact 360Eyes Pro Customer Service

why doesnt my 360eyepro dont show as a notification on a note 9 what can I do to make it work again. I have already deleted uninstalled reinstalled and it still don't work

It works perfectly until yesterday, my camera has set to the new default video encryption method, and I can not see nothing! When I go to the upgrade Firmware, it is writen; Last Version! What should I do? Pls. help me to resolve this problem. Thanking You in advance, yours sincerely, Nenad.

Hi Guy's....lost my password for 360eyes camera and can no longer log in....can you please supply a new password?

kind regards....steve

Hello! I have an issue with the camera app.
When opening the app it wants to select region and it doesn't accept any of them.

I have annissue woth my 360eyes pro camera. I had to move my camera, however it is now not even turning on and flashing red.

I've rest the camera and unplugged it and plugged it back in. I've cleared the cache on the app and uninstalled it and resinstalled it however the camera isnt even coming on.

I can not receive the verification code in a timely manner. In arrives in my email box hours later and then it is not accepted. How to resolve this issue

Hi, love the camera. We bought it for my husband for Father's Day, yesterday we noticed the camera went offline. When we checked it we noticed the USB port was disconnected and loose inside the device. How do we get this fixed? Thank you.

Rockie Zitka

can someone please let me know how to convert H264 in mp4 so i can watch the recording in my Mac

My 360Eyes Pro is offline, can't get it on line,,,please help

When everything went to the 5G my camera stopped working I do not know how to hook it through the 2G and I currently am without it and need it working.

My camera is in but not recording I can not access any previous video

My new 360 eye pro is not recording any audio along with the video.

I have set up my new 360 eye pro camera and the on/off voice monitor button keeps switching itself off.

All of a sudden my camera will not work unless i purchase cloud storage. I currently have 128g SD card installed and it has been working fine for months. But now i can not even use my camera without cloud stirage.

This app sucks and no one has responded ho my complaint! How can I get my money back sc
cence it's only been a week that I paid %37.00 for a year!

Camera went off and app is requesting me to change wi-fi but won't let me do anything! Cannot get camera back

Hi , I have had my camera for a while, it being used at a place where we do not live at, it connected fine and worked off and on I assume it’s wifi came in and out due to the weather, but now it doesn’t connect, the wifi was changed, I updated it but am not having any success. I would appreciate if there is something you can do .

Hello there! I recently got a subscription of 8.99 dlls for my camera on the 360 eyes Ap. but it is not recording neither uploading anything to the cloud. I really hope you guys can help to solve this issue.

Thank you for reading me!!

360eyes pro app not working ,please fix it

Morning
I'm having an issue my 360pro eye camera, once in position it will stay there for few hours and then it would drop so the camera is looking the ground. I have turned the camera off at the mains it seem to work for a short time any idea how to fix this issue
Many thanks

Morning
I'm having an issue my 360pro eye camera, once in position it will stay there for few hours and then it would drop so the camera is looking the ground. I have turned the camera off at the mains it seem to work for a short time any idea how to fix this issue
Many thanks

The app no longer works. It is either off-line, even though the wifi is clearly connected and functions on other devices, or there is no image; the screen is completely black.

i do not know how to find wlan on my i phone

Hi I wonder how I can re position my camera, I have it in my shop to watch Over it however it is constantly facing the floor no matter how many times I move it up it just goes back down, please advise me on how to fix this

My camera has gone off line and won't come back on

My camera isn’t working I need someone to cal
Me

Buenas tardes no puedo comprar mi almacenamiento en línea

Need to change router I'd on camera HELP

I was hoping the camera would stay in one place and then track upon motion but it points to the ground. Is there a way to set a default location. Thanks

i wanted to know is there anyway possible i can replay yesterdays event on my camera i had two guys break into my apartment i saw them on the camera while it was happening but i dont have any cloud storage, is there anyway i can get that footage show i can show the police who the guys were i really need that footage if possible

I would like you to replace the 360 camera I have as it doesn’t work

Hi have fitted hundreds of your products over the last year for people. One customer has had 2 fitted, on her phone she CAN NOT view any footage but if I log in on my phone I can. Her son logged in on his phone and he can't view any either. They both have iPhone and money is android, never had thos before.
Can I get some guidance please to fix it ASAP??

I am returning your product. It is too complicated. Please refund my money.

Hi there. Since 2 days my camera is no longer working, the red light indicator keeps blinking. The reset is not working, the setup also failed, could you please help me?

Can't connect camera please call me 618 538 2549

Hi my 360 eyes app login name david.smith.3uk@redacted is an outdated email address (hence different address that have registered on this support site) but is operational for 360 eye cameras and my query is ..
I have two 360 eyes external cameras at the front of my house which are working fine and have had for two years plus now.
Recently accessing remotely normally through cellular network worked perfect even abroad . however the last couple of weeks I have noticed this no longer is working. Symptoms are I can log into the app and select either camera open up the screen but no picture or error message
My local connection at home wifi works fine please can you suggest or check anything for me I am in the united kingdom Region and also have removed and reinstalled cameras also reset routers all is working fine except remotely accessing many thanks david

on my android i have an issue when i go to alerts it wont open to show me them

waiting for verification code

why cant i register 360eyes i have the app on my phone but will not let me register

On 21 Feb 2022 I already subscribed & paid for 1 year cloud storage, but I could not play back the recorded videos in my cellphone. I can view online. Can you please advise how to fix this issue ? Here is the detail :
Model: EC99-X15
Connection via Wifi
Registered Username : tanaskovicranko@redacted

Thanks

I can’t get my camera to connect to my device

Is there a way to get previous recordings even if you haven't bought any of the cloud services? My car got stolen however I don't have any cloud or sd card in the camera so nothing go recorded. Is there any way for you check the camera for its recordings

Dear Sirs, I would like to check how to save the video to my smartphone or to email to someone.

I installed a new TF card and it says no memory card detected . please help me. Thank you .

I installed a new TF card but it still says card not detected ? Why is this happening ? Thank you !

kkkkk

Hello I have problem not save my camera help me pls 00447574665549

My electric cut out yesterday and since then, the red light on my power lead for my 360 eyes camera is no longer on and there's no power to the camera. Please can someone help

Hi. I have tried contacting customer services 3 times but I have had no response. I brought some CCTV cameras and have been using your app to watch the footage. They were working fine until I had my wifi changed. Obviously when I connected the new hub the cameras were offline so I deleted the cameras from the app so I could reconnect them to the new hub. Now when I try and reconnect the cameras again it says please download correct app. Can you please message me back and let me know what I need to do to solve this problem. Thanks Marc

I have a camera that I've used for about a year-and-a-half through 360 eyes Pro never really had a problem until a couple of days ago it won't log me onto the internet and then it tells me to add a new camera and then when I try to add a new camera it says error occurred and then it Loops me back to the beginning I had a lot of pictures saved and I had to try to reinstall the app and I'm not sure what happened to my Cade cloud service with you folks please get back to me as soon as possible I need to get this fixed thank you and have a good day

My app is not working and all my camera app is gone .
It is saying the server is offline.
Can you help

Hello, my Camera light is red and doesn’t blink, I can’t reset it, nothing happens. What can I do?

I have 2 cameras,but 1 is not recording with my card