Contact Samsung XR Customer Service

Why should I report an Issue with Samsung XR?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You make great phones, stick to your nicheI finally got my Samsung VR headset for my S9 and I just want to say it's amazing don't waste your money spending $500 and Oculus rift if you get the package with the controller and you just have an S9 phone and the the VR headset for Samsung the black one and you're all set man if no wires hanging out stuff for your headphone wires and you're good with the remote and it's amazing experience unbelievable I wasn't expecting so much clarity.

2. Very clunky and bugged app as well, trying to accept t&cs and trying to sign in to your Samsung account etc.There is no way to make it split screen to work with my vr headset (which is made for phones).

3. The controller works with every other app, so this is just a bug.Very misleading.. not VR... Samsung.. you gotta stop with constant logging in and obsurd permssions.

4. plus phone overheats in a moment and horrid battery life drain.To get the most out of vertical reality turn your device sideways while standing and turn around slowly while moving the phone to see all around, up and down.

5. Not VR unless you follow the links to shell out on an Oculus Go or Samsung Gear.

6. I haven't used the app a lot but have enjoyed visiting places I will never get to.When I go to open the app it tells me no network when my Wi-Fi is turned on and it is set to go from either Wi-Fi or to data but will not allow me to open the appMisleading app.

7. samsung vr required oculus install and account.

8. Samsung gear VR needed for full experience.

9. I guess I'll just keep using YouTube videos, which automatically make it split screenIt useless.

10. don't go down the rabbit hole, there is a lot of fun split screen stuff for a cardboard etc.

11. which then requires facebook app be installed and enabled to download content as it uses its apk manager or some nonsense.

1. Fix Samsung XR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Samsung XR: Restarting the app will resolve most errors.
2. Update the Samsung XR App. Here is how:
   1. On Android goto PlayStore » Search for "Samsung XR" » Open Samsung XR » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung XR » click "UPDATE".
3. Clear Samsung XR app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung XR servers.
   1. On Android, goto Settings » Apps » Select "Samsung XR" » click Storage » click "Clear Cache".
4. Check Samsung XR app permissions. If any of these permissions required to use your device's features are disenabled, Samsung XR might not work.
5. Uninstall and reinstall Samsung XR. If nothing else has worked, completely uninstall Samsung XR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Samsung XR not working

2. Fix Samsung XR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Samsung XR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Samsung XR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Samsung XR may not be able to connect to the Internet when running in the background.