Contact Music Video Editor Customer Service

Why should I report an Issue with Music Video Editor - VCUT Pro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VideoShow EnjoyMobi Video Editor & Video Maker Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I understand why it needs to stop when you do a voiceover without headphones, but I would prefer if it were to continue playing as I speak with headphones on just so I can properly time my entrance and exits when I make a speech/sing.I've used the app before when it was free and it was honestly a five star smooth experience.

2. I still believe you can do more by making it possible to undulate the background music and the video music per a period of seconds.. I hope the developers can understand what I am trying to say.

3. Great job guys.Great app! Simple to use and allows me to get school projects done! Though, when I use headphones and trying to do a voiceover, the original sound of the video stops.

4. I also was able to leave the app and come back (not sure how long I was gone, but long enough to search Google download and come back.. hurry back , YNK) work was saved just needed adjusting.. I added videos and photos.

5. The video switches and my left hand side becomes my right hand side and it makes me look weird, tried to reverse that effect, didnt find an option for that.

6. There is no 'contact us' or 'support' button and I have no idea how to retrieve my creations or ask for refundIts a cool app, but when I use my front facing camera to record a video, it changes the orientation of the video.

7. I was editing a video and whenever I would trim it down or add music, the app would suddenly reboot itself making me lose all of my progress.

8. Lovely!Wow!! It blew me away... I never knew I could do lovely videos that thrills even me!! The flexibility and the creativity it presents is very easy to use.

9. I have to find another app to continue editing my videos.It definetly works, but it constantly crashes.

10. Also it allows one to use any music of one's choice instead of getting the annoying “does not support this musiv format" message.

11. I have to edit my videos down to one minute clips and it was easy to just type the times in as I did it, and now you have the idiotic bar that you have to adjust to be perfectly on the second.

1. Fix Music Video Editor Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Music Video Editor: Restarting the app will resolve most errors.
2. Update the Music Video Editor App. Here is how:
   1. On Android goto PlayStore » Search for "Music Video Editor" » Open Music Video Editor - VCUT Pro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Music Video Editor » click "UPDATE".
3. Clear Music Video Editor - VCUT Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Music Video Editor servers.
   1. On Android, goto Settings » Apps » Select "Music Video Editor - VCUT Pro" » click Storage » click "Clear Cache".
4. Check Music Video Editor app permissions. If any of these permissions required to use your device's features are disenabled, Music Video Editor might not work.
5. Uninstall and reinstall Music Video Editor. If nothing else has worked, completely uninstall Music Video Editor then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Music Video Editor not working

2. Fix Music Video Editor Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Music Video Editor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Music Video Editor not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Music Video Editor may not be able to connect to the Internet when running in the background.