Contact Fastic AI Food Calorie Tracker Customer Service

Hello, I just bought an abo about 29,90€ for one year. I would like to exchange it for the one about 39,90€ I bought some days ago. So I don't want to pay both contributions for the same period. Could you please help me? Thank you and kindest regards! PS: I love your app!! :-) Petra Pechtheyden

I want a refund I just bought the program just now and it said it will charge weekly and it charges the whole $80 for a year

I want to cancel my subscription I just bought it a few minutes ago is that possible ?

I had close to 60 flames then they all just went away and started me over? Why?

Accidentally used a frosty how can I recover?

Cannot get step tracker to work

I would like to de-register. I am being charged and i am not using the app currently

Ich habe schon lange bei Ihnen gekündigt und bei mir wird trotzdem immer noch Geld abgebucht, dass ist eine Unverschämtheit. Können sie mich bitte kontaktieren unter dieser nummer 01626708929 das wäre sehr nett von Ihnen.

MfG

Gast Samantha

I had purchased Fastic app sometime back. I just got a new iPhone and the purchase was not transferred.App is asking me to buy it again. How do I restore the purchase?

I signed up for one month for $12.99 plus tax. At checkout I was offered the 50% promotion for 3 months at $14.99 plus tax. I was charged for both subscriptions, which isn't right. I need the one month subscription refunded back to my google account. I already have an active subscription for the 3 month. Both charges are pending from last night.

I paid the fee for a year membership and was quite confused trying to use the app and inadvertently deleted my account because I wanted to edit my account. I would like my Plus status reinstated, please.

Please delete my account that I set up on 2/28/21. I am well within the cancellation window so I thank you in advance for your assistance with this request. Can you advise on refund timing as well?

I do not want to renew my subscription.

I bought your app and then ask for the food program I said I eat everything because you didn’t give the option of saying you don’t eat fish. And then when you gave me my meal plan it was all fish oriented. Which discussed me. So I went in and I canceled my prescription but I would like to not have to pay for anything at all because you plan doesn’t work for me and I can till after three minutes of trying it.

I purchased a Fastic Plus but an app still asks me to buy it again. I have an invoice.

Hi, I have recently downloaded the app and as i was clicking through I have purchased the plus, after going further into the app I did not think it was something that would be good for me, I have cancelled the subscription through the app store so no further payments are taken out but would like a refund on the current subscription as I will not be using this app

I bought the three months this morning. I cannot find any instructions whatsoever. People are talking about Frosties and other things. I do not know where to start using the app. I know how to not eat, but I need to know how to add water, etc. etc. Please help. Thank. you.

The Fastic STep Tracker on my iPhone is not working. It did once when I first started, then never again. No way to enter steps either, so it is useless but I get messages to get in my steps and exercise.

Please can you revert the timer of the fast back to counting TIME FASTED rather than TIME LEFT of fasting? It is really demotivating to see how long is left. I loved the app then it changed and I’m thinking of leaving because the best function was seeing how long I had been fasting- it was really motivating/m.

I paid for 3 months of Fastic and for some reason I can’t used, the app still asking me to get plus and I don’t know what to do

Hello, I paid for a subscription via my app on App Store and I want a refund. I have not used any of the services

I WANT TO CANCEL MY SUBSCRIPTION. I WAS CHARGED $89.99 AND THE AMOUNT IS PENDING AT MY BANK. PLEASE REMOVE THE UNAUTHORIZED CHARGE IMMEDIATELY.

A “sale” came up saying the Fastic app would only cost .79 per month, but when I opened an email about the purchase tonight, the charge was for more than $40. That is false advertising, and a money grab! You may as well be pick pocketing! I want my money refunded!

Hi there, I cancelled the App on the day my previous subscription was due to expire and this morning $49.99 was taken from my account. After canceling the renewal I could not use all the functions on the App so I have deleted that App as well! Why have you deducted the $49.99 again, please advise?

I lost 109 flames by mistake. Can you restore them?

I want to cancel my three months subscription It is not working at all

Hello. I didn't have my phone with me when I started eating today, so I forgot to enter in the time that I stopped fasting, and I tried entering it tonight when I was closing my fast, and it freaked out and took all my flames away thinking that I hadn't fasted at all. Could you please fix it and return my flames to me? If you could put in my fast from yesterday, I would appreciate it. I deleted that hoping it would fix the problem. Thanks.

Hello, I have an active membership until April 30th. I purchased on my iphone and it is listed as a subscription under my apple ID. I got a new phone and now the app is wanting me to re-pay. Please advise as to how I can access the content that I have paid for.

Hi there, I would like to know how I can view my fasting buddies' progress? I have a fasting buddy on "pending" and I'm not sure what this means. How can we see each other's info and progress?

I want a refund. I subscribed for three months by mistake. I don’t want “access to my account” through May. I wish I NEVER subscribed at all. I should have done a trial 1st. Please refund my money. Thank you.

Please issue refund I was unaware it cost $30

I just got a new phone and my information did not follow the app it is empty and wants me to re-register and re-join so there is no history. I have to use my old phone in order to track myself now and I don’t want to carry two phones can you please help me get the information over to my new phone in the app that is empty? Thank you
Sheri Calhoun

Hi I have been using fastic for approx 4 weeks and have enjoyed it and logged in everyday. Yesterday I lost all my data and had to start from the beginning its extremely frustrating

Greetings!

I would need your assistanse as I have either been struck by a bug while using your app or I am just plain clumsy. Anyhow, I accidentally deleted all my previous fasts, and this dates back until I started using your app back in November I think. As far as I have looked I have not found any "undo"-button or anything of the sort, so it just seems to be gone, which is a shame considering how fun of a statistic it is to have to look back at. My request to you, if you can, I would like you to reset my fasts as they were yesterday and then I can edit in my new ones.

Big fan of your app BTW, I am very interested in Intermittent fasting and your app is just what I needed. :)

Kindest regards,
Joar.

Not happy with the app. Not convenient for me. Would like a refund.

Hi, after clicking the step counter in your app it caused Google fit to track my steps even when I disabled this option. I sync steps from my garmin watch to Google fit and this double counting is ruining mu numbers.
I tried to disconnect fastic from Google fit but then I can't log in into fastic. How can I fix that? I want fastic not Google fit to count my steps. For some reason there is no option on your app to disable this.

Thanks, Ami.

I cancelled my subscription after 4 days of use. I would like to have a full refund

Hi there my name is Joe Whyte, i am from Dublin, Ireland, I have been using your app for some time , I really think your app is fantastic it really works it takes all of the boxes it helps me change my diet and my life,

I see myself as a very good problem solver I see the value that you’re app adds To a busy schedule and to help productivity and energy,

Separately I see a huge problem in today’s world MASSIVE actually, I really believe Your app format is perfect and that by Using your apps format - together with my idea to solve this MASSIVE problem the world suffering from, we can together help to change the world, I really believe in my heart and soul that this would be groundbreaking for a) health for b) mental health and for c) overall happiness in the world, is it possible that I could arrange to have a chat with someone about this idea ? and if you like the idea of course 😅 we could work together in the future as a partnership to bring this idea into reality and help the world to change for the better,

Thank you So much for taking your time to read through this request

Hopefully you guys see the value in what I’m saying and hopefully we can arrange to have a talk
Yours sincerely
Joe Whyte

My payment for 1 year is not being recognized. pl. help

I was charged twice this month for Fastic app. Please omit the charge of $12.99 for fastic app and keep the charge of $29.99 for fastic app for a year of subscribed fastic. contact me. 941.223.5044

I cancelled my subscription and would like my money back

i cancelled my subscription right away. I would like a refund for the remaining months

I would like a refund, unhappy with app. Purchased 2.11.21

I did not sign up for premium membership, yet you have withdrawn £30.99 from my account. Please refund ASAP - i no longer want this app.

I need my streak reset to 38 days please as a timing issue has caused a glitch.

Hi, this app is not what I thought it would be and I do not find it useful. There are other apps that offer the same features for free. I am not using the app so I would like my money refunded and I will delete the app. I would appreciate your help with this.

Thank you,
Jen

Hello I made a mistake on my cell phone I bought for 1 year but I didn't want to know if it was possible for you to reimburse me. Thank you. I would like to revocate my contract. Thank you for your comprehension

Hello I made a mistake on my cell phone I bought for 1 year but I didn't want to know if it was possible for you to reimburse me. Thank you

I am an existing customer of Plus & once I linked my google acct, I lost all my progress from the past 5 days & the app keeps asking me to upgrade to Plus??

I would like to cancel my subscription having difficulty

Having trouble canceling subscription

I signed up in Jan for 12.99 a month. I was charged in jan 29.99 and then again in Feb 29.99. This is disgusting! Please sort out refund ASAP of £34 and contact me with an update

I accidentally purchased a 12 month subscription that I don't want.. please refund my money.

Hi,
On Sunday 7th (which most likely would have been Saturday 6th for you) I accidentally clicked the $99.99 subscription.
I have already asked twice for a refund, but twice I have received no reply.
So, can you please give me a refund!!
If I have received no reply within 3 days, then I'm afraid I'm going to have to leave unpleasant feedback, and I will be deterring everyone I know from using this app.
The customer service is disgraceful from what I have seen of the feedback from others.

My app is not working. Nothing on it is loading

Please reimburse my charge of $36.99. I did cancel before the charge hit my account, likely a timing thing, but it does show pending right now.
Account info is
Rachel King
812.584.3696
R1king2005@redacted

Not sure if my message went through as I had to register I have been charged 29.99 in Jan and 29.99 in feb even though it clearly says on all emails I signed up for 12.99 This is disgusting please refund the 35.00 ASAP

I put your app on my phone and then decided that I do not want it. I cannot find a way to delete it. Help. Please respond.

Please cancel my 3 month subscription

Hallo,
Ich würde gerne den step tracker nutzen. Leider weiß ich nicht, wie ich diesen starten kann. Muss man die Schrittlänge irgendwo eintragen?

Please confirm that my $30 Fastic fee has been refunded

all my flames disappeared because of an entry error (AM/PM). Can I get them back? the updated info is entered

I cancelled my membership 2 months ago and am still being charged. I no longer have my android phone with the app on it. I need to receive a refund and make sure my subscription is cancelled

I need to talk to a live customer service representative

Please refund my money for my subscription.I signed up and cancelled same day with in your 14 day period. Please refund my money back to my cc. Thank you

I accidentally purchased the £12 package. Could you please refund me.
Thanks

I’m not sure if my last message went through but i would like to request a refund. I have cancelled my subscription and would like a refund

I am not able to use the fastc plus

This is the 3rd time I'm typing this an it's getting a little tiresome. Was very interested in your app. Downloaded and bailed at point of payment when my only option was to pay thru google pay. I have a principled objection to using google pay. I don't want google in between me and my payments and never signed up for this. If this is my only payment option, I'll pass and back all the way out. I understand there is a free version. I'll just see if I can use that or find another way that doesn't require me to use "google -- sure, do evil --- why not". Get me?

There is an 2 day inaccuracy in the days that I have the Fastic Fasting App and the days that I have been using it. I have used it 3 days and the App states 5. I have a 3 month subscription and I do not want to loose any days. Please advise and help me fix this matter.

How do I enter steps on Steptracker. I have Googlefit. Will that interface with your app? Thank you.

I bought the Fastic Plus 3 month subscription on my Ipad. Then realized it would work better on my Iphone. When I set it up on my iphone it ask me to buy another subscription even though I used the same apple ID. Please help. This email is my apple id email.

No contact no instructions. Can’t even enter the App

Hi

I downloaded fasting app in october. I did use it to begin with but have now stopped using it.

However, use have automatically charged me 29.99 for the next 3 months and I DO NOT use this app and I do not want to pay that money.

Use did not notify me that my subscription was about to renew!
I would please like this money back. I am sure you are aware that due to covid money is tight and I simply cannot afford for you to take that money off me.

Can i please have that refunded.

Sehr geehrte Damen und Herrn, leider kann ich in der app die Chat funktion nicht nutzen... Ich habe mir extra deshalb die plus version gekauft damit ich mit anderen Teilnehmen direkt kommunizieren kann. Gibt es da eine Lösung für das Problem?
Auch die Tipps des Tages werden mir zwar am Handy aber nicht in der app angezeigt. Vielleicht könnst ihr mir da auch noch helfen.
Mit freundlichen Grüßen
Claudia Tröstl

Ich möchte das abo mit sofortiger wirkung widerrufen.
Bitte kontaktieren Sie mich.
Mfg Jasmin Bernat

I would like to cancel my subscription and to receive a refund.

I purchased your app on 1/11/21 for healthy eating advice. Unfortunately your app advises fasting. I have chronic health issues that require lifetime meds to stay alive. Fasting is not recommended for medically. I canceled the subscription and requested a refund. My refund was denied despite me being within the trail period of 14days. Please help and advise. Thankyou

My mobile app is black and I tried to reload it but it only shows black. I have it on my iPad and it is fine

I am still test driving this app. If I decide to cancel how can I do that before I am charged again? Please let me know as soon as possible.

Suggestion:
Spend way too much time figuring out how to convert grams to a standard unit of measurement. The recipes are great besides that. Until that's fixed I won't be using that function.

I paid for a year of service with you all. How do I cancel after this so that you won't charge my account after this?

I'm a faster and I'm documenting my journey on YouTube. My channel is JIG HEALTH TV. I'm interested in setting up an Affiliation with you, so to help drive traffic to your app, for a commission. Thanks

I do not want to continue my subscription after the 31 March when my discount period ends. Acc. to my App store it would continue automatically and I do not want to continue with it. Please confirm my recision from the 1st of April to my email - delainebasso@redacted
BR
Delaine

I have recently been auto charged the subscription for the fastic app, I am no longer using the app and I would like my money back asap, please and thank you.

Can you please cancel the plan

How do you start the steps TOOL?

I would like to know how my fasting hours are calculated. If my last meal is 6pm and the next will be 6pm
How many hours do I fast?

I have tried several times to cancel but I can't find where it says to do it. My card just got charged I did buy the trial I just had no intention or intrest in renewing. Again I would like to fix this. I dont have that extra money. Times are tough with Covid effecting or lives directly. Please help me cancel the service and refund my money. I hate not talking to someone. I feel like this is just going to fall on dead ears. It was super easy to join. It was not however super easy to cancel. Please help thank you.

I can’t find what to do it you use a flame or frosty by mistake or what they are even for?

Please cancel my subscription

Tout est super mais le seul problème c’est que les recettes proposées sont en anglais. Déjà que c’est compliqué de se motiver à cuisiner, alors devoir déchirer faire des allers retours sur Google traduction pour comprendre ça désavantage vraiment l’application... c’est vraiment dommage. Si jamais il y a une possibilité de changer la langue je suis preneuse merci

Hello,
I signed up for the 3 month £14.99 trial and was also billed £29.99 for 3 months.
I would like the £29.99 refunded as this is not what I wanted. I will not be continuing beyond the trial a nice app but time is not right for me.
I have cancelled future subscriptions via google.
Kind regards, Claire

you are trying to charge me twice, I signed up on my phone, and when you wanted me to verify email address you want to charge me again

I wan't to cancel my subscription but I don't know how..could you please help me ? thanks

I have just cancelled my subscription for an App I never used. However its saying I will be charged until 3/2021??? Ive cancelled today, so could you please omit my final payment?? I have a payment pending today that I would love to get a refund for, but I would rather pay this and omit March pymt
Thank you,
Sandra C.

The data fir fasting on my profile is wrong, it shows an average fast of 13 hours but I have used the app for just over a week doing 16+ hours every day which is showing correctly in the fasting section. I’m trying to connect with a buddy in the fastic community you advertise but it’s o my showing my contacts and the reason I paid for this app is to connect with others who are using it, can you sort these issues please, thanks

I need my subscription canceled asap

I signed up fro one month and within a week canlled my subscription, i have since been charged again with a further payment pending in january. please refund the amount collected in December and stop the pending charge in january

Ich möchte mein Abo Fastic Plus kündigen, finde es aber unter meine Abos nicht. Bitte um Hilfe, wie ich sonst kündigen kann.