Contact Fastic AI Food Calorie Tracker Customer Service

I never gave any concent to take any more money from my account. Already wasted R500 December. I did not even use the app since Feb. Really want my money back from you

My card was charged 30$ on my account and it should not have been. I want a refund asap.

This subscription was purchased by mistake on 3/27/21. My credit card was charged twice for $31.86. I requested a refund and was only refunded once for the order#MVQT2F1YGM on 3/30/21 but not for the second charge order#MVQT2F2261. I thought since the first charge was refunded in 2 days that the second charge would follow on 3/31/21. However it is now 4/1/21 and no refund! So, this matter is not fully resolved until the second charge has been refunded. I’m requesting notification once this other refund is completed. Thank you.

I got charged 32.13. I canceled in while still in the cancellation window. I want a refund. I shouldn’t have been charged. I have never used the app. I deleted shortly after I downloaded it.

Please cancel and refund my money. The app does not give the option to cancel

How do I connect my old fastic account to my new phone? I paid for the app and I don't want to start over

I have lost my password and I am unable to reset it. When I click on reset password, it just "spins" and doesn't load anything. My account is under mwcoblentz@redacted

I have been using Fastic since august 2020 I have last over 4000 flames & the 27marxh has disappeared! Please help I feel ill give up - as it keeps me going as I’m so proud of myself. Hope you can help. Best wishes celia

I just signed up for Fastic for $29.99 today and was charged twice to my Apple account for $31.86. I have canceled this subscription minutes later and it is still showing active. I need this subscription to be canceled NOW and show inactive and to be refunded immediately for both charges. I have never had any issues with other fasting sites. I expect my refund just as expeditiously as Fastic charged my Apple account. People trusting that they will receive the help they need to live a better and healthier life and then this!!! I also expect to be contacted when this refunded is resolved! Signed a very disappoint and dissatisfied consumer!!!

Not a complaint Just need to know how to reset app. I started eating time incorrectly so my fast tike is now way off see no way to change on my app

Hi, I changed my phone due to accidental damage so had to replace my old one with a new one. I signed back into my fastic app and I have lost all my progress, flames etc. I'm really disappointed as this weight loss journey means alot to me and to see my progress all these months dissappear makes me really disheartened. Is there anyway if getting this back. I do pay for subscription too. Thank you

Can’t add water consumption I have saved the goal but when I click edit button to add water drink I go to a screen which stays blank

I sent a message 2 days ago to your "customer service." I purchased and have been using your Plus app. I had to get a different mobile phone, and the app doesn't recognize that I have purchased the plus plan and wants me to re-purchase on my new phone. How can I transfer my membership to my new phone. Please answer this time.

Please help. I have been fasting everyday since February, 12th 2021. I never used a frosty and then I saw that one had been used. It must have been an accidental click. Please help me restore my data. I have hit my 16 hour fasting goal every single day since I started using the Fastic app. I am so disappointed because now my flame went out. Plus my status changed from traveler to newcomer when I tried to edit my fasting data to fix it. Please help me restore my data.

I purchased the one month trial and when I added my email to it to finalize, it wants to charge me again! I signed up through facebook initially. Please help. I can no longer see things without paying a second time!

I have a 4 month old Hes sleepin patterns are sometimes crazy I accidentally clicked on th 49.99 subscription n unsubscribed it straight away could you pls refund me th 49.99 I don’t use th app n really need that money back I thought it said 3.85 a week that was th only reason I clicked on it. Please help me

I want to cancel when my month is up. Can't find out how to cancel.

I need to cancel subscription but it does not appear in my Google subscriptions

Hello I am being charged twice every time my subscription renews. I can provide screenshots to demonstrate this problem.

I only have one phone with the app installed and only the one google account so I am not sure how this happened.

I would appreciate a full refund on *one* of these subscriptions... and keep the other please

I brought three Gosund Charging power strip. I got one to work and the other does not work. What should I do?

The app is not recording my fasting times.
My buddy is not working, can’t see recorded weight for either of us. If this is not sorted today will be cancelling the subscription

I already have an account and I lost all my flames because I didn't realize I put am instead of pm. How do I get them back and the frostys I earned?

I lost the app along with all my data but still get drink water notifications etc
App Store still thinks I have it so can’t reload it very very frustrated would like a refund and cancel subscription so disappointed and try how to get in touch with you is a nightmare sorry but it’s a fact

I have iPhone XR and I used Fastic for one month suddenly yesterday it stopped loading, white screen and disappearing after a couple of seconds. I tried to re load the app, I reset the phone to factory and reloaded the app still not working. Can you help?

I am unable to open the app when I click on it it returns to my phone screen I will be losing 6 months worth of data can I fix this ?

Please can someone restart my Fastic app. Whenever I am trying to open it’s showing white screen.

I bought a three months subscription. I really like the app but it worked for 4 days and now it just flashes and the closes every time I attempt to open the app. I have attempted to reload the app several times to fix it but it still will not open and run. What do I do to correct this issues.

I got a notification to stop a timer, but I can’t open an app’s

Hi, my Fastic not working today, what I have to do?

Hello, my application was not opening today? I try reinstall but it’s not opening too. I have 1 year subscribed. What I have to do?

For the past 3 months the fastic app has been working perfectly and yesterday it won’t open so I uninstalled and reinstalled this morning and still won’t open I don’t want to loose all my progress how do I fix this ???

The app will not open. I love this app so I hope you can fix it

My App is not working. I tap on the App and it keeps going back to my Home page. I have been using since January’21. Please help ASAP
Colm Hanratty

I can’t open the application, when I click on the app, I have a blank screen and it closes

My fastic app doesn’t open. I have deleted and reinstalled it many times. I have also turned my phone on and off many times. This is the only app on my phone with this issue. I have an iPhone 11. I would really appreciate any help with this.

When I click on the app, the screen goes completely white, and shuts down. It just won’t open anymore.???

I am trying to cancel free trial

App won’t open. It just goes white screen to crashing

I can’t not open my Fastic. I trying to open but only see white screens iPhone version is 13. Someone can help me please

I wasn't able to access my fastic app today. My subscription ends on April 8th and my plan was to renew but if I can't access my app then I won't. This is the first time I couldn't get in and it has thrown me off not being able to document my day. Please respond asap to help get me back on track. Thanks.

I am unable to access my App to continue with my managing my fasting and progress since today - March 19, 2021. I need help to re-access my App. It goes blank when I try to go on.

When I go to use the app on my phone it does not start up. Is there an option to login on my computer?

My App won’t open I would like a refund absolutely ridiculous

Can not get app to open on my ipad

Hello, I have installed the update from the App Store and since than the App doesn’t open anymore.
It sends messages, but no way to access them. What to do?
My Fastic buddy Hasn’t updated yet and it works for her.

My App is not opening, just getting a blank app screen. Re-booted iPhone 6s and same problem

I recently changed phones and my fastest app with all of its history did not follow me. So I was using my old phone to keep track of my progress all of my stars flames and Frosty’s. Now the app does not open with any of my history on my old phone and I would like to have it restored on my new phone I paid for three months please help me restore this so I can use it on my new phone
Thank you

I use the app for one week and half and I paid for 3 months. Now I can’t not open the app. I try many different way, the app still crash, can’t be use at all. If can’t be use I wan my money back.

I can’t open my Fastic app, when I press it, it goes white, all my other apps on my iPhone work

I just updated my app to your latest version 1.44.0, and now my app won’t open at all. I click on it, I get a blank white page very briefly, and then I’m back on my phone’s home page. I tried uninstalling the app and reinstalling, but I’m still having the same problem. I am using an iPhone 6 running iOS 12.5.1.

My app doesn’t work I can’t not open it, ??
Went I can open ?it will work this app?

My app won’t open this morning. Help. I see this is a major issue. I have a full year subscription.

I thought I set up step counter when i set up app but it is not working.. can you please help me..

My app doesn’t work I can’t not open it, ??

Hi,
My fastic app didn't work this morning and now even the icon disappeared. What should I do?

My app wont open.Please help me to open and get my progress back.

Hi, I'm using amazing free version of Fastic app since last April through AppStore. Today I cannot open it. Please help. Thanks.

Hi!

I purchased a Plus subscription 3 days ago but I can’t open the app. It keeps logging out not for me and my friend. Really annoying. Can you guys help out?

Please cancel my payment. I do not want this. I thiught it was free

I purchased the $2.30 3-3 money back guaranteed and it took $30 from my account. I don’t want the nutrition experience but I want my money back I didn’t use it and canceled subscription same day.

I want to cancel this subscription. I accidentally clicked on it and did not mean to. It is to difficult to use. I wanted just trial phase. Please cancel it. I will contest the charges if it comes on my credit card. Cancel it immediately and inform me that it has been cancelled

Hello, I paid for the app on Saturday 3/13 and was able to use the pkus features. On Sumday, the pkus features were no lomger available and asked me to pay again. Please correct or provide a refund. Thank you.

Hi, I've had the app for a while now and have tried several times to get the walking counter to work but I can't. It doesn't allow me access for some reason. Can you tell me how I can can get it to start working please. Up

How do I go from the plus to just the free version

I was offered 3 months for £14.99 and was charged this amount and £29.99. I would like the £29.99 refunded. Good app other than charging issue. Won't renew unless I get a refund.

My Fastic app quit working, I had to reinstall and all my progress has been deleted and it is showing I am not a member. I just paid for 3 months. Please help.

Please cancel my fastic subscription. Thank you.

i tried this app for five minutes and realized i dont need someone to tell me how to fastl 8i told the guyfive minutes after i joined. He then told me he would refund me in two months and i really didnt care because myi cc would be charged. i found out the reason this jerk wanted me to wait because banks throuw things out afater 60 days. He told me that he would do that for sure and then i was looking on my playstore and realize he lied. I want my money back. If i were you i would keep an eye on him.

Hello, I would like a refund for my Fastic subscription. My child was using my phone and accidentally downloaded the three months subscription. Thank you.

Hi. I purchased a new phone. When I logged into Fastic app on news phone it treated me like a new account and walked me through the registration and subscription process. I didn’t want to subscribe again lest you charge me twice now for two subscription. So I canceled my original subscription. And I’m thinking I have to start a new one. Can you tell me if that’s right? Muriel

Yesterday my app was not working - would not open. I uninstalled and reinstalled but had to reset my password. When I went into the app I have lost all my history. I started in January 2021. Can you please recover my data and subscription information? Thank you!!!

This app has been charging me 12.99 monthly for basically an alarm! I signed up for 12.99 for a 90 day trial and this is now my third month being charged the same amount. Please cancel my account and refund me this months and last month charge. Ridiculous! Especially when people can get this stuff for free. I was willing to way the 12.99 every three months but I am so bothered at the sneakiness of your company that I want it cancelled altogether.

Hi, I was enjoying the mastic app but it stopped working and if I delete it and reinstall it, it says it will delete all my data. Is there another way to fix it? It is just frozen when I open the app. I have rebooted my phone. If it is not working I would like a refund.

L application achetée ne s ouvre plus

My app is not working today!

Today after I put in my start fast data, the system froze on me. Later, I found out that you were doing an upgrade on the system. This was the 1st time that this happened since I started on Dec. 15 2020. I had achieved quite a few flames az I successfully completed my goals everyday from Dec 15th to today. Unfortunately, when I had to delete the app.. and opened it again, all my data was gone. How can I retrieve my data or at least replace the numbers that I had achieved Please call me at 559 470 4448.

I want to cancel my subscription. I’ve had the app for 2 days. It sends me notices but when I go to open the app, it does not open. I want a refund please.

I purchased the Fastic app and it is not working, I can’t access it. I want to cancel my subscription and get a refund.

My app is frozen on homepage and I can not use. It has only been in use for 4 days, I payed for 3 months and it’s down already. Being an app for help and support it’s pretty disappointing that it’s down already. I hope someone can get back to me and help me figure this out.

I keep getting the Fastic app symbol but unable to use the app. It won’t open??? Refund or please help me fix the issues I absolutely love the app. When I was able to use it.

Please, my app FASTIC PLUS is frozen. help !!!!!!!

My FASTIC PLUS app has frozen, along with 3 others that have joined with me. I joined FASTIC PLUS on Jan. 1 2021. Please help with this ,We do not want to lose our days or our money !!!!!!!!!!

My app no longer will open what is going on

Cannot open app

Can’t access account, account is frozen. When I sign in I just get the Fastic sign and it won’t go any further. Please help. I already paid for the year.

My app is not working. I can’t open it. And this morning when I signed it the academy was not working. This keeps happening. I signed up and paid for a year. I like the program when it is working.

I can't seem to open the app. All that will come up is a white screen.

My fastic app will not open, though all the other apps on my iPhone are fine

My app won’t open.

App will no longer open on my iPhone. I’ve updated the app to the latest version and restarted my phone. I’ve been using Fastic for over 3 months without issue and recently purchased a year subscription.

My old phone is going out. How do I transfer the app to my new phone? I don't want a new account.

I can't open my app on my iphone today. When I tap it, it will not open. It only show's the white page with FASTIC written on it Please help.

I can’t open my Fastic Plus App? How do I fix this?

My Fastic App stopped working. I can't access my data. My subscription is paid until May 3. Please let me know what to do.

I'm wondering where my fastic app went? It dissappeared, so reinstalled , so lost all my data, now am worried I will be charged twice.
Then , it froze up and cant get back on. All I see is the logo. Help me please. Thank you.

My app has frozen and is not loading , can I uninstall and reinstall and get back my same progress

I did not authorize this purchase! I was charged 14.99. please refund my card!!!!!

My step counter is not working.
It was working. What can I do to get it back?

I would like to start my app/fasting all over again because I was just seeing how it worked and the cycle started. I wasn't ready to start. So I want to delete the 'trial' fast and start the real one.

Ich kann den Schrittzähler nicht benutzen in der App, obwohl ich sogar nun ein Abo bezahlt habe für 3 Monate!