Contact Fastic AI Food Calorie Tracker Customer Service

I wish to cancel my three month contract with Fastic. Due to a medical condition, I am unable to continue with your company. Please cancel my account immediately.
Thanks in advance,
Meagan Bowtell 😊

Currently, I have a three month membership with Fastic and I wish to enquire about extending my membership to a one year membership with Fastic. Please advise me how best to do this. Thank you 😊

Please let me know if my subscription has been canceled. I have sent a kind email to you but have not gotten anything back in return to know if my subscription has been canceled. Please cancel my subscription and let me know when complete.
Happy Holidays,
Allison Myerowitz

Hello. I would like to cancel my fastic subscription. I was very happy with this app and have learned so much. I have lost substantial weight and will continue to do so with what I've absorbed. Kindly cancel my subscription.
Thank you.
Happy Holidays,
Allison Myerowitz

I was charged $30 I do not have an account with you please credit

Please cancel my subscription

I need to cancel I have cancer and my Dr. doesn't think this is a good fit for me. I've already paid for the first month. I tried to cancel my subscription but app won't let me. Please help. I won't pay for something I can't use. Sorry for any inconveniences.
Sincerely, Debra Thurow

Hi I purchased Fastic through my iphone yesterday and it received my payment, when i went to sign in it said my email was already in use...I was able to sign in and discovered i had an account from a few years ago, but it will not give me any infor i paid for and is asking me to do the quiz and pay again??? Please help

Quiero borrarme la suscrpcipn. Por lo tanto deseo no sr me cobre cuota alguna. Por qué voy a desistalar la as plicacion. Por favor no utilicen mi tarjeta para cobrar gastos. Muchas gracias. Rosa Tartarts

Quiero borrarme la suscrpcipn. Por lo tanto deseo no sr me cobre cuota alguna. Por qué voy a desistalar la as plicacion. Por favor no utilicen mi tarjeta para cobrar gastos. Muchas gracias. Rosa Tartarts

Please cancel subscription

Hi I activated my subscription by accident I want to cancel it

i want my refund as i subscribed accidently today

I downloaded the app but I entered the wrong email address am_slattey@redacted but the change email address doesn’t work so I am unable to verify this email am_slattery@redacted please let me know how I can do this.Thank you.

The individual search for recipies is missing again- this is very irritating because have to scroll through every time

How do I edit entries for step, water, etc. if I make a typo?

Would love it if you can delete my account!!?

HELLO, IT SEEMS IM BEING BILLED 2 TIMES A MONTH. IS LIKE TO FIND OUT WHY PLEASE, THANK YOU.

My id password not active

I would like to subscribe at another time in which my finances are better suited to this sort of subscription.

Quiero borrarme la suscrpcipn. Por lo tanto deseo no sr me cobre cuota alguna. Por qué voy a desistalar la as plicacion. Por favor no utilicen mi tarjeta para cobrar gastos. Muchas gracias. Rosa Tartarts

I just tried entering my fasting info and the clock went to am instead of pm. Can you please return my fasting streak back to when I started. Thanks! Steven Soule

I deleted my membership last year and my PAYPAL account was charged 29.99 on 1/26/2022 for 3 months. I attempted so sign on to your website today to check the status of my account and was told my account does not exist. I would like a refund of 29.99 in my PayPal account and I want to be certain you do not bill me again for an app I quit.

Please cancel my subscription as I have major surgery coming up. Thank you. I will be unable to commit to Fastic for the foreseeable future.

Please cancel my subscription as I have major surgery coming up. Thank you.

I CANT FIGURE OUT HOW TO CORRECTLY SCHEDULE MY FASTING HOURS. I WANT FROM 11:00 AM TO 9:00 PM BUT THE SINPLE APP IS NOT SYNCING TO MY REQUESTED FASTING TIMES. I SENT AN EMAIL ALREADY BUT THEY HAVE FAILED TO RESPOND

Hello support team,
two days ago I've got my new Samsung Galaxy S22 Ultra. I transfered the Fastic App to the new phone by the Samsung Switch program. When I tried to open your app on the new phone, I got a white screen and the app was closed with an error message from the Android system. So I deinstalled the app completely and reinstalled it from the Google Playstore. But that did not change anything. I can still open and work with the app using my old phone, but that of course is no solution for a long time. Please tell me what I can do. I restarted the new phone already without any effect.
Sincerely yours,
Antonius Haase

Guten Tag,
leider hat meine Tochter das Abo heute morgen für mich abgeschlossen.
Ich möchte es aber nicht in Anspruch nehmen und es hiermit widerrufen.
Bitte geben Sie mir via e-mail schnellstmöglichst eine Bestätigung dieses Widerrufs.
Entschuldigen Sie bitte die Unannehmlichkeiten.
Vielen Dank.
Ute Syring

I accidentally subscribed to your app while trying to find out information. Please cancel my subscription. Order # MTV9KOWKZY (R24DW2Q35X1KHT) I do not know which number you need. I paid 119.00 on Feb 5, 2022. Please cancel for me. Thank you!!

I changed my mobile phone and i cannot access my fastic app. I need to sign up again and avail subscription

I would like my $42.09 I tried to cancel this subscription several times. Can I please have my money back?

Please send confirmation of this cancellation. Thank you!

Did not know that i have been charged for fastic all these months till today. I tried it for a couple weeks..didnt work for me..
I cancelled it today but would really like to get a refund for all that i have paid.

I am still being charged for an app I canceled and deleted a long time ago. I am also requesting a refund. This is poor customer service and a disappointment in a company that I’m sure means to help people with their individual wellness.

It is impossible to get any customer service. I canceled this subscription at least a year ago! I’m still getting billed and Now I get an error report every time I click to cancel!

Unfortunately I suffered a heart attack 2 weeks ago so now under medical dietary advice and have to stick to a different diet. Can you please cancel my subscription and refund my money.

I would like to cancel my fastic thank u

I think my app is already reset what can I do would you help me

Can you refund my money please.
I just subscribed it few hours ago..if i cancel my subscription ,will you be able to return my money.

I paid for three months of the Fastic app and now don’t have access to it??? Can someone help me with this please

Hello there,

I was reviewing the Fastic app which I thought it was a free trial & did not sign up for an 8 month subscription, however I have had $199.99 AUD on 16th September 2021 charged to my PayPal transaction no. 3MT88429FP775883B

I have not even used the app at all, I just downloaded it but never used it.
Please refund me as soon as possible. There is no way I can afford this with a family and loss of income in the pandemic.

Thanks,
Joanna Berenyi

I was reviewing the app & did not sign up for an 8 month subscription, it was a free trial & I have had $199.99 charged to my PayPal!
I have not even used the app at all, I just downloaded it but never used it. I need a refund, this is a scam!

Fastic is double counting the steps from my Heath app. Maybe it doesn’t matter but it’s weird. Is there a fix?

This app doesn't work for me. Please cancel my Fastic acct. And refund my money. Thank You

I have bought the 3 month app but it not registered my details so the app doesn’t recognise me . Can you send me instructions on how to register.

Hi,

I have sent 2 emails to support unsubscribing before the second payment, but the payment was conducted anyway. I would like please to unsubscribe and get a reimbursement of this second payment if it's possible.

Thank you for your understanding and taking account of this email.

Best regards,

Adil

Please cancel.my subscription

Trying look for movie

I joined Fastic from a facebook add and am told I will be charged 144 in two weeks for 6 months. I was instructed to download the app on my phone and did and when I selected Fastic plus, it charged me $99 (nzd). That has gone out from my account under the title googlefast. I need to know if I am now going to be charged the $144 as well in two weeks time. If I am, it appears that I am being charged twice for the same product? I am happy to have it on my phone, but would not use it on the laptop - am I able to cancel the $144 and just keep the app on my phone where I have already been charged $99. It is a very confusing system and I am fretting about it. I have emailed over the weekend and not heard back. Please get back to me, I need this answered. Trying to fast as well as worry about money is not making me a happy chicken.

Please cancel my subscription. I was charged today and I have been trying to cancel for a week.

Hello
I accidentally purchased the annual subscription for $99.99 and I cancelled the subscription right away. Now I would like to request you to refund my payment.
Thanks

Please cancel subscription receipt 2613-1147
invoice number 7AB9F0C3-17066 trial period Jul26-Aug 9 I have tried to follow the directions to cancel and they did not work for me. Please stop this subscription and confirm to me that it has been cancelled.
Mary Gemberling
meglaine52@redacted

Cancel now..Take out no more money from my account!!!!

Dear sir/madam,

I would like you to cancel my subscription of the account athenatsiachte@redacted because i cannot do ot myself. I don't want to be charged again.
Thank you
Tsiachti Athena

I have cancelled my subscription twice and you charged me again today. PLEASE cancel my subscription and refund my current payment. I used your app about 2 weeks. It’s a good app, I just didn’t have time to utilize it so I cancelled it. Not sure why I was charged again. Thanks.

I accidentally purchased the annual subscription for £69 thinking that it will take weekly payments of £1.29 instead of the full amount in on go. I cancelled the subscription right away when I realised. However I don’t know how I can prevent the money being taken out of my account. Pls help

this is all bull crap! cancel my subscription now!! i have emailed fastic numerous times and still no response. i don’t want my card charged for something i don’t even use.

Hi to whom it concerns,

I have cancelled my subscription for the plus membership the day after I signed up. I’m inquiring how long till I receive my refund for it? Thank you. Enjoy your day.

I have paid for the extra on Fastic yet I not recognised and being asked for money again. I can only access the free stuff.

I can not see my buddies data. But they can see some of my data. Although they can not see my fasting and feasting times. Which is the only reason I use this app. I downloaded and paid for the plus version thinking that would resolve my issue....but it not not. Which means now I am paying for something I don't want. How can I see my buddies info to stay and keep them motivated????????

Hello I was falsely advertised, it said 0.74p a week but have taken the full amount that it would amount to for the whole year, I need this refund as soon as possible.

I paid for a yearly subscription this morning for FasticPlus. I tried to access my account that I set up on IPhone on my Ipad because the fonts are larger and it wants to charge me again as if I have no Plus subscription and is doing the same thing now when I go back to the IPhone to try to access Plus. I’ve already paid and have sn existing subscription for Plus that no device allows me to access without asking me to pay for a second subscription. This is nuts!
My phone is 1 (205) 227-8675 if you wish to call or text a resolution. Otherwise I’ll have to cancel the plus subscription due to it not working.

Hi- I was reviewing your app and some how managed to subscribe, this was not intentional, I thought this was a free app. Money has been debited from my account, I would like to request a refund, I did not intend to purchase a 3 month subscription. I do not agree to this purchase. Thank you

I don’t want to cancel. I want the subscription I bought to work on my app!

I bought Fastic plus and my app will not let me use the features. It is still asking me to buy Fastic plus in order to unlock features when I click on them.

Hello,

My app does not work anymore. When I open it I only see the fastic logo. I already re-started my iPhone and deleted and reinstalled the app. Please help.

With kind regards,

Manisha

Please cancel my subscription. I was charged before completing the application.

I did not sign up for this or anything and I'd like to have my refund ASAP

You have messed up my fasting days and time and completely missed yesterday so now l’m missing the record that ends today at 3:55PM . Why is there no one to help with these issues!!??

want to cancel out of this program. how do i do this

I bought the premium service and registered with a typo in my email address. I wrongly typed buddt.tidwell@redacted but my actual email address is buddy.tidwell@redacted. I can't verify my email address since I typed it in wrong. I cant change my email address to the correct one as I get a message:that email address is already in use". PLease help. Thank you

I’ve never used the appl and have tried several times to cancel. You keep charging me. STOP!

I tap a tab to see what it was and was charged $14.99. I don’t want it. How do I cancel it?

My buddy just keeps buffering, never updates with their name or their correct current status.

Hello, I have charges from this app that I don't want or approve. Please send refund

I earned a gift/reward and Fastic site stated the charge would be 0.76/week or $39.39. My credit card was charged $67.48. Please resolve this issue.

I want to cancel my fastic app subscription...and also i want my refund as payment was made by mistake

Please cancel the subscription and refund the amount debited

My cryptotab btc has been deducted from my account,why I haven't see nothing

Ich kündige hiermit meine Teilnahme,
Ich wollte es nur für 1mal,aber sie haben von mein Konto jeder 3monaten Geld in der letzten 9 Monaten ohne mich zu fragen.

I havethe Fastic Plus but it’s on my phone that went swimming!! The Fastic app came over to mynew phone but the app isn’t recognizing me but reporting my previous information. Please advise.

Cancel my subscription and refund current $29.99 back to my debit card

I am trying to log into my account with a new phone. I couldn’t remember the method I’d used before to log in. I think I clicked log in with Facebook, but that wasn’t the original way I’d logged in, so it’s going through the steps as if I’m a brand new account. I need to get into my old account. How do I do this. There’s no go back or sign out and start over. Please contact me at kimragas@redacted.

what amounts are units what is a unit of sweet potato, what is a unit of salmon

I paid for fastic plus but I am unable to access it.

I requested a month ago via the play store to cancel my subscription. I was charged anyway and I want to cancel as well as receive a refund for 31.99 that I was charged after cancelling

Fastic step counter has been counting double my steps for the last month. Was working perfectly before that. iPhone 11xpro

On me propose un prix de 14,99 euros pour 3 mois (il me reste 2:36 pour payer) mais quand je paie, le prix est de 29,99 euros donc pas de réduction..

I am trying to cancel my subscription. I have repeatedly emailed support and info with no response. I signed up through Facebook but can find no way to unsubscribe or cancel.

Please cancel my Fastic subscription

Can you please look into my subscription. I have been charged twice. Once for full price and also for 50% off. I would be very grateful if you could refund me the $85.99 I’m owed.

Thank you.

I haven't got an account as I haven't agreed or signed up for one however I have had £1 and £29.99 taken from my bank account
I would like the money which has been taken without my permission returned immediately, I haven't got the App on my phone and have no intention of using this as I'm not well and fasting would be the worst thing for my health, the only thing that could have happened is when I clicked on the advert purely reading what it was about.
I have cancelled further subscriptions being taken with Paypal and would like your confirmation that any subscription set up in my name be cancelled immediately
I do hope this situation will be settled very quickly as I have concern when reading reviews about other peoples experiences, and I hope you will prove them wrong so I can comment on this fact
Kind regards
Mandy Czuchaj

Buddies option is not working. Added two buddies and neither of ours is working. It just circles.

I don't know how to get my steps tracking to work

Hi there, I'm looking at the fastic device and I have 2 question.
Is the device a Lumen device?

Also, the discounted price of 154,99 € is actually higher than the non-discounted price 149,99 €.

Could you please shad some light in regards, thank you

Quero cancelar a compra desse aplicativo não autorizei essa compra

I downloaded the 7 day trial on my phone. I was then charged £29.99 for 3 months and now I can't access any of the recipes or anything else. Can you please refund me as I don't understand what's going on. I also tried to log in on here and it says I don't have an account - all very strange.

I have signed up on the app for 3 months but you have taken the money twice. I need one refunded.

Hi there, I want to key in a yesterday start fast time, but it only gives me 11 as the hour. I started at 7pm. Why does it do this? 😞

Mein Schrittzähler funktioniert von Anfang an nicht !