Contact Wahoo Customer Service

Why should I report an Issue with Wahoo: Ride, Run, Train?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wahoo Fitness to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Visit to learn more about Wahoo products. ◇ Record workouts for both indoor and outdoor activities across running, cycling, strength training, and more. ◇ Visualize and manage your training zones for power and heart rate in a single place. ◇ Analyze your activity history from all your Wahoo devices.

2. Get a summary of results from your entire workout, including GPS route, organized by date, and workout type. ◇ Easily find and pair Bluetooth Smart sensors to track heart rate, stride rate data, cycling power, speed, cadence, and more.

3. Control the smart trainer in Passive, Target Power, Simulation, and Resistance modes. ◇ Get the most accurate calorie burn count when paired to a power meter or heart rate monitor.

4. Find comprehensive setup guides to help you onboard and use Wahoo hardware. ◇ Pair with KICKR smart bikes and trainers for the ultimate indoor cycling experience.

5. Wahoo harnesses the power of your phone or tablet to transform the way you ride, run, and train to reach your personalized fitness goals.

6. Add age, weight, and height to get your personalized caloric burn. ◇ Receive messages, phone calls, and emails on your ELEMNT devices.

7. Even use multiple sensors at the same time. ◇ Discover, connect, and update Wahoo devices via the app.

8. Please Note: Continued use of GPS running in the background can decrease battery life.

1. It connects easily to sensors... even if they aren't high-priced fancy devices! The only complaint I have is that it REQUIRES location tracking even when I'm not using the app...FIX THIS!!! You have no reason to track me when I'm not using the app! It just creates an unnecessary step for me to have to switch it on before and off after workouts!App works great.

2. If these abilities were available then easily 5 stars, but womp womp.I love the features in this app! There's a lot of data available that can be included in custom workout profiles that most apps I've seen don't offer.

3. It does give me lap times, though I wish it would auto increment the lap when I get back to my start place, so it's worthwhile for that.I only use the app to track walking stats.

4. The reason it gets 3 stars is because this app does not have an automatic pause after the Wahoo Cadence is still for X amount of time.

5. One bit annoyance is that "start workout" doesn't start the workout, it just changes the mode.

6. It is a great way to track all of your workout.

7. Not sure if it's related, but also about that time the GPS went wacko and position on maps jumps all over.It just changed so that it will not work unless the permission is set to allow it to access the location at all times rather than just when the app is running.

8. Why don't they just call the button workout mode? It would be nice of the map had a feature where the top of the map was in the direction I was moving.

9. Similarly it knows my speed and distance traveled from the wheel sensor, it should correct for gps error based on that.

10. Would be great to track my stats in one go versus doing it all manually.

11. It would also be nice to be able to overlap speed graphs by position from ride to ride, or just be able to compare ride to ride easily.

1. Fix Wahoo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wahoo: Restarting the app will resolve most errors.
2. Update the Wahoo App. Here is how:
   1. On Android goto PlayStore » Search for "Wahoo" » Open Wahoo: Ride, Run, Train » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wahoo » click "UPDATE".
3. Clear Wahoo: Ride, Run, Train app cache: Clearing cached data will force your app to retrieve the latest data directly from Wahoo servers.
   1. On Android, goto Settings » Apps » Select "Wahoo: Ride, Run, Train" » click Storage » click "Clear Cache".
4. Check Wahoo app permissions. If any of these permissions required to use your device's features are disenabled, Wahoo might not work.
5. Uninstall and reinstall Wahoo. If nothing else has worked, completely uninstall Wahoo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wahoo not working

2. Fix Wahoo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wahoo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wahoo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wahoo may not be able to connect to the Internet when running in the background.