Published by BetterHelp - Therapy Made Easy

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Why should I report an Issue with Pride Counseling - LGBTQ+?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BetterHelp - Therapy Made Easy to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Pride Counseling - LGBTQ+

1. Our therapists are licensed, trained, experienced, and accredited psychologists (PhD/PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional counselors (LPC), or similar credentials.

2. We created Pride Counseling so that anyone can have convenient, discreet, and affordable access to professional help.

3. They have been qualified and certified by their state professional board after successfully completing the necessary education, exams, training and practice.

4. Built around acceptance and accessibility, Pride Counseling is the online therapy platform for the LGBTQ+ community.

5. Whether you are struggling with mental health issues, your identity, or just need someone to talk to, we want to make help accessible.

6. All of them have a Master’s Degree or a Doctorate Degree in their field and specialize in LGBTQ+ issues.

7. Support and guidance from a professional therapist has been shown to make big changes.

8. We’re changing the way people get help.

9. They all possess at least 3 years and 2,000 hours of hands-on experience.

10. Facing obstacles alone can be daunting.

11. In addition to this, all our therapists specialize in LGBTQ+ specific issues.

Pride Counseling Customer Insights

1. App itself works well! If you're patient & need ongoing support non-urgently, save up some money & come get some help!I've been using the online service for a few months now.

2. The service itself in my experience has been pretty good and the scheduling has been accommodating for my work and school hours which are far from consistent.

3. Thank you so much for providing a safe place.The process for finding a counselor was a frustration, but once i found someone to work with, its been a blessing.

4. The price of the service is about average for a counselor service in my area and changing who you you see when/if you move is simple enough.So... Love the idea...but I looked into this for something affordable.

5. It's still a very impressive service and app, which I hope gets the chance to grow and improve.I got matched right away with an awesome therapist.

6. I still highly reccomend this app for accessability and flexibillity.I have been on a self-healing journey for over 6 years and also tried other therapists, I can not tell you how helpful this app as well as Joni have been.

7. It is nice to be able to text my therapist right away when something happens & then get into mote details during the live sessions.

8. The service is excellent, and much needed for a marginalized community with sometimes poor access to mental health care.

9. Please take note that after your 1 week free trial, if you do not meet the requirements for financial help, it charges you the Full Cost for the month upfront, you cant just pay for each session.

10. Customer care isn't great -- a lot of the agreements are written in a purposefully misleading way (was charged more than expected, not presented with a cheaper option until after i was already charged $260).

11. It was really nice to have an easy way to communicate those things and not feel pressure about being with a specific therapist.Put your money to Better Use.

Steps to Troubleshoot & Fix Pride Counseling Issues

1. Fix Pride Counseling Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pride Counseling: Restarting the app will resolve most errors.
  2. Update the Pride Counseling App. Here is how:
    1. On Android goto PlayStore » Search for "Pride Counseling" » Open Pride Counseling - LGBTQ+ » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pride Counseling » click "UPDATE".
  3. Clear Pride Counseling - LGBTQ+ app cache: Clearing cached data will force your app to retrieve the latest data directly from Pride Counseling servers.
    1. On Android, goto Settings » Apps » Select "Pride Counseling - LGBTQ+" » click Storage » click "Clear Cache".
  4. Check Pride Counseling app permissions. If any of these permissions required to use your device's features are disenabled, Pride Counseling might not work.
  5. Uninstall and reinstall Pride Counseling. If nothing else has worked, completely uninstall Pride Counseling then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pride Counseling not working


2. Fix Pride Counseling Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pride Counseling be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pride Counseling not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pride Counseling may not be able to connect to the Internet when running in the background.

Reported Issues