Published by Wahoo Fitness on Jul 30, 2024

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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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What users are saying

1. It's easy to pair up the Elemnt now, get it connected to WiFi, download and install firmware updates, and link it to many, many 3rd party fitness apps.Since the 4/15/19 update the app will not display any of my synced routes and none of my workout history will show maps.

2. Like many other reviewers, I would simple like to have the old app back! Wahoo clearly hasn't learned the old adage "if it ain't broke, don't try to fix it!"If after having this app for some time it suddenly begins crashing, not even letting it load even a little, then clear the cache and data, and it will probably come right up the next time you try to open it.

3. Connection keeps resetting during the ride and I have to wait a good 10 minutes after finishing for the data to sync.The statistics page is cumbersome and finicky to navigate and for some time now, the bars displaying steps and calories have disappeared on the app.

4. In the fourth case, the FIT file would not uploading and I spent about two hours trying to diagnose the problem before concluding the file the app emailed to me was essentially garbage data.

5. After contacting support, which was a great experience, they determined the problem was a faulty head unit, which wahoo kindly replaced even though it was 6 months out of warranty.

6. I Tried for two months on and off to correct and then finally 4 days of customer service with no luck.I have to agree with other reviewers about the very poor quality of the latest version of this app.

7. Even if it worked as designed, it would be better if there was a more concise layout to view all information by date rather than needing to scroll each data field individually.App is frustrating as several functions don't work.

8. Routes will show in a list but the map does not load and going into them does not bring up any info on the route nor can you see the map.

9. However, it will not display messages or phone calls on the computer unless you also open the app every time you start the computer.

10. I've set the app so it won't get paused - that fixed the connection problem for a while when I noticed it last year, but with the most recent update the problem is back.

11. In three of the cases, I was able to manually upload the FIT file to Strava.

Steps to Troubleshoot & Fix ELEMNT Issues

1. Fix ELEMNT Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ELEMNT: Restarting the app will resolve most errors.
  2. Update the ELEMNT App. Here is how:
    1. On Android goto PlayStore » Search for "ELEMNT" » Open ELEMNT » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ELEMNT » click "UPDATE".
  3. Clear ELEMNT app cache: Clearing cached data will force your app to retrieve the latest data directly from ELEMNT servers.
    1. On Android, goto Settings » Apps » Select "ELEMNT" » click Storage » click "Clear Cache".
  4. Check ELEMNT app permissions. If any of these permissions required to use your device's features are disenabled, ELEMNT might not work.
  5. Uninstall and reinstall ELEMNT. If nothing else has worked, completely uninstall ELEMNT then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ELEMNT not working


2. Fix ELEMNT Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ELEMNT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ELEMNT not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ELEMNT may not be able to connect to the Internet when running in the background.

Reported Issues

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