Contact Cloud Ba Customer Service

Why should I report an Issue with Cloud Baby Monitor?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VIGI Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Cloud Baby Monitor app requires two Android devices running Android KitKat 4. 4 or newer and works seamlessly with Cloud Baby Monitor 5. 0 and newer for Apple devices running iOS 8 or newer.

2. Cloud Baby Monitor app for Android single purchase can be installed on all Android devices using your Google Play Store account.

3. Cloud Baby Monitor unique two-way video and audio feature allows parents and baby to see and hear each other.

4. Use multiple baby monitor devices to watch live video from multiple baby cameras at the same time.

5. Cloud Baby Monitor app is protected by industry standard encryption making sure that you and only you have access to your baby camera video stream.

6. Ultimate two-way video and audio Baby Monitor / Babyphone with Noise and Motion Alerts and Unlimited Range (Wi-Fi, 3G, LTE).

7. Cloud Baby Monitor app for Android supports Google Play Store Family Library.

8. Turn off baby unit or parent unit screen, or navigate to another app, and the baby monitor continues running in the background in audio only mode.

9. Cloud Baby Monitor connects quickly to the baby camera, and seamlessly switches from Wi-Fi to 3G, LTE, and back.

10. Cloud Baby Monitor app works on any Wi-Fi network, over 3G, or LTE.

11. Cloud Baby Monitor is used by tens of thousands of satisfied customers every day.

1. vox sensitivity feature: so that you could have the monitor open and observe video, but only hear sounds above a certain threshold (instead of hearing all sounds all the time)--the alert thresholds are nice, but there should be a basic threshold for passing audio when the unit is open as well.

2. We use an old iphone as the baby unit and an old android as the parent unit (handy hint, turn off battery optimisation for the app).

3. Movement detection and sound detection on the baby unit that pushes to the parent units to start the audio and video stream is a must.

4. I bought this app purely because of the music/white noise option, thinking I could start the noise remotely (logical, otherwise I'd just use two free apps if I had to go into baby's room anyway).

5. When using with multiple baby units: the ability to mute one of the units when observing from the parent unit (so that you could listen to one baby at a time, instead of both).

6. A white noise filter would be nice, for those of us using white noise machines and shushers to help our babies sleep.Its a waste of money.

7. Turns out not only can I not set noise remotely - it plays loudly on my device and barely at all on hers - but the pause/stop function doesn't work - have to close app.

8. The screen either turns red and says "starting... please wait," or I get a massage that my connection isn't allowing me to connect (I have full bars on my phone and other apps are connecting just fine).

9. I have a macbook pro as the child unit and an android phone as the parent unit.

10. The reason for this review is because the app and the developer said IOS and android devices could work together if they were signed into the same account.

11. Works seamlessly cross-platform with my galaxy s7 as a parent unit and my iPad as the child unit.

1. Fix Cloud Ba Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cloud Ba: Restarting the app will resolve most errors.
2. Update the Cloud Ba App. Here is how:
   1. On Android goto PlayStore » Search for "Cloud Ba" » Open Cloud Baby Monitor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cloud Ba » click "UPDATE".
3. Clear Cloud Baby Monitor app cache: Clearing cached data will force your app to retrieve the latest data directly from Cloud Ba servers.
   1. On Android, goto Settings » Apps » Select "Cloud Baby Monitor" » click Storage » click "Clear Cache".
4. Check Cloud Ba app permissions. If any of these permissions required to use your device's features are disenabled, Cloud Ba might not work.
5. Uninstall and reinstall Cloud Ba. If nothing else has worked, completely uninstall Cloud Ba then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cloud Ba not working

2. Fix Cloud Ba Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cloud Ba be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cloud Ba not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cloud Ba may not be able to connect to the Internet when running in the background.