Contact SleepCloud Customer Service

Why should I report an Issue with SleepCloud: Backup for Sleep?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Urbandroid (Petr Nálevka) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This add-on for Sleep As Android is a cloud service designed to back up your sleep data to the cloud services: SleepCloud, Dropbox, and Google Drive.

2. Correlate your sleep with data from other sources: Fitbit, RunKeeper, Strava, Foursquare, Last.

3. Connects to 3rd party services like Zenobase, FitnessSyncer, Fluxtream or Nudge.

4. Connect to the SleepCloud and anonymously help us with our research projects to find out more about the mystery of sleep.

1. Ended up exporting and manually transferring the backup file, even then, I had to spend 15 mins setting up alarms and all settings again.A very useful app, provide you with very useful information about your sleeping habits either snoring, movement or even talking while sleeping, with recording record for whole month, you can set it up as alarm too, the interface is really simple and easy to deal with with list of options that you definitely going to use like wearables, Sleep Mask, Sleep Phaser and much didn't had the chance to examine them all, anyway it's perfect app with NO ADS which is perfect thank for the your team.This is a great app! I love what it tracks and seems to line up with other tracking apps.

2. I was able to run a manual download and backup.I have used Sleep As Android many years ago and used this SleepCloud Backup for all that data and cant figure out how to access it.

3. Saving the data to Drive shouldn't requre a separate app or add-on, & this is not a new app; shouldn't be so glitchy.Terrible, tried over and over and over to upload to cloud for my new phone.

4. Just got a new phone and lost all my sleep data from the past week bc this app does NOT automatically back up sleep data and or sleep sounds.

5. Been using sleep as droid for years now & it's great but too big (too much sleep data now).

6. I haven't tried many other sleep apps except the smart watch manufacturer apps, but this is my favourite and I've used it for years.

7. It's great to see how I compare to the other users.Says its connected to both sleepcloud & google drive but never uploads the data.

8. My phone was stolen earlier this year and that's when I discovered that backups had stopped happening and I lost 3 months of data.

9. Trying to find a way to get several years worth of data off device & into the cloud.

10. I have to manually upload and it states I can only do this once a week?? Don't like this at all.Feature request: display timestamp of last backup.

11. when i checked the storage of SleepCloud in the phone settings, it was showing as being installed on the SD card.

1. Fix SleepCloud Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SleepCloud: Restarting the app will resolve most errors.
2. Update the SleepCloud App. Here is how:
   1. On Android goto PlayStore » Search for "SleepCloud" » Open SleepCloud: Backup for Sleep » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SleepCloud » click "UPDATE".
3. Clear SleepCloud: Backup for Sleep app cache: Clearing cached data will force your app to retrieve the latest data directly from SleepCloud servers.
   1. On Android, goto Settings » Apps » Select "SleepCloud: Backup for Sleep" » click Storage » click "Clear Cache".
4. Check SleepCloud app permissions. If any of these permissions required to use your device's features are disenabled, SleepCloud might not work.
5. Uninstall and reinstall SleepCloud. If nothing else has worked, completely uninstall SleepCloud then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SleepCloud not working

2. Fix SleepCloud Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SleepCloud be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SleepCloud not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SleepCloud may not be able to connect to the Internet when running in the background.