Contact CloudEdge Customer Service for Support

Guides: Contact Support Cancel Subscription Delete Account/App

Published by cloudedge on Sep 25, 2024

Report an issue with CloudEdge.

Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Slower. Best for resolving account issues.

Chat with our AppContacter AI Support

Faster. Great for pressing issues and self assistance.

Why should I report an Issue with CloudEdge?

AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
Pulling issues faced by users like you is a good way to draw attention of cloudedge to your problem using the strength of crowds.
Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

CloudEdge Customer Insights

1. The Notification options in Android App settings are all named same.Been using this camera + App for years and haven't had any issues with either (except the Speaker/Microphone on the camera stopped working recently and I am not sure why, but as long as the camera still works then that's all that really matters)! The App is easy to install & use, functionality is pretty straightforward + easy to use.Delayed notifications, difficulty viewings images.

2. Every time I open "messages" to check my alerts it will crash after clicking on a recording and going back (without the video playing).

3. The model i didn't update works perfectly.I don't like the update...one reason is...you took away zoom in the picture capture.

4. Two of my cameras died completely before I realized they weren't recording any more.App used to work great but lately (possibly after the last update) it crashes a lot.

5. It's unclear that clicking on the image plays the Cloud video, clicking on the play button plays the local SD card copy.

6. There's nothing logical about not being able to zoom in while watching a video.

7. Hope that is corrected, cause that really sucks! 2nd...Being able to swipe to the next video.

8. I don't see any response about the issues people are having with this new update either.

9. Record always, beep me only during schedule.Something has happened with the most recent update.

10. I cleared the cache but that didn't work and when it crashes it says "CloudEdge closed because this app has a bug".

11. Everything that made this work went away after update.

Steps to Troubleshoot & Fix CloudEdge Issues

1. Fix CloudEdge Not Working/Crashes/Errors/Unresponsive & Black/White screen:

Restart CloudEdge: Restarting the app will resolve most errors.
Update the CloudEdge App. Here is how:
1. On Android goto PlayStore » Search for "CloudEdge" » Open CloudEdge » click "Update".
2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CloudEdge » click "UPDATE".
Clear CloudEdge app cache: Clearing cached data will force your app to retrieve the latest data directly from CloudEdge servers.
1. On Android, goto Settings » Apps » Select "CloudEdge" » click Storage » click "Clear Cache".

Check CloudEdge app permissions. If any of these permissions required to use your device's features are disenabled, CloudEdge might not work.

Uninstall and reinstall CloudEdge. If nothing else has worked, completely uninstall CloudEdge then reinstall.

Restart your device. Last, restarting your device can often clear most problems causing CloudEdge not working

2. Fix CloudEdge Server issues & Internet Connection

Check network connection: An unstable Internet will make CloudEdge be unable to connect to it's servers. Ensure your wi-fi is working then restart app.

Disable VPN: VPN can cause connection errors and lead to CloudEdge not working. Make sure all VPNs are off

Enable background data: When Background data is turned off, CloudEdge may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

I want to cancel by subscription service effective immediately, Thank you for your help and assistance

— by Brad Walter 2 weeks ago

Hello, I made a payment subscription through PayPal, without account and now I would like to cancel it. Could you please let me know what information do you need for the cancelation?

— by Antoaneta Deyanova 1 month ago

i want a cancelation for my subscription on cloudege

— by Jhoana Tsujino 1 month ago

How do I change the time setting as it is showing one hour behind

— by David aitken 3 months ago

Delayed notifications. Usually I receive notifications on my iPhone after a long period of time after the event. For example a delivery person can get out of their truck walk to my front door, drop a package and then get back in the truck before I receive a notification.

— by Sean McArdle 11 months ago

i paid for the $15.99 for monitoring/recording and just want to make sure the service is active

— by Magnolia Bulerin 1 year ago

System backup and working 7:01pm CDT not very friendly

— by CJC 1 year ago

is the Cloud Edge system not working?????? 6:50 pm CDT when will it be back working

— by CJC 1 year ago

cancel my 2 subscriptions.
Account: marshmary1@redacted

— by Mary Folse 2 years ago

Please conceal my cloudedge app.

— by Terry Stewart 2 years ago

I like to cancel my Subscription service as of today 8/18/23

— by Felicia A Russell 2 years ago

I installed an SD card and formatted it. It shows the 128k storage but when I go to record or take a picture it tells me I have to allow access to all my photos

— by Louis Criso 2 years ago

I can't change the wifi on my camera

— by Donny Faught 2 years ago

Please cancel my cloudedge subscription

— by Karen Savill 2 years ago

I'm having trouble remembering my password how can I get another one

— by Karen Bynun 2 years ago

I don't know my account name or number, so I can't start the installation of my doorbell video device. I don't know how to find my account number, so please delete my account and I'll open a new one.
I've tried deleting the app and re-installing it as well as resetting the doorbell, but nothing seems to work to reset my account.

— by John Shattuck 2 years ago

I'm trying to install a doorbell, I don't know what my account is. How can I find out what my account is or change it or cancel CloudEdge and start over or return the product and get a different one.

— by John Shattuck 2 years ago

I'm trying to connect a camera but it says that I don't have an account then it tells me to log in but won't let me.

— by Shirley Mrozs 2 years ago

My camera in a vacation home alerted me that the battery was low and then went dead before I could get to it and charge it. I went to the cabin and returned to my home and charger the camera for 24 hours. Today I powered it up, reset it to my home WiFi. It will not work when the power cord is disconnected, but will detect and show motion when the USB is plugged in. Is my battery dead?

— by Barrett Parker 3 years ago

cloud edge is sending security pictures from my camera to my phone but when notifications come in it is not making a notification sound. I checked and i get notification with sound for text and other notification. Can you help. tks marilyn

— by marilyn cooney 3 years ago

Cameras not showing keep getting msg connection lost. However motion and audio sensors working to send alerts

— by Patel 3 years ago

I have contacted CloudEdge 3 times with a technical issue, and have had NO response.

— by Laurie Schutz 3 years ago

I need a way to view my camera on my laptop. And not an app. Please.

— by Heidi Robinson 3 years ago

Hello!
I need your help.
I have a an IP camera wi-fi STRNS_197703528. The details of Camera are: MINI 5_Main_9732, Serial MR1801060100312021, 9732Sensor1.3. The Problem is that that I can not connect my IP camera. At the end of my instalation i always receive a message from the CloudEdge app the CONNECTION LOST. Will you please help me to set up my correctly my IP Camera? (I had it instoled on my phone last year and it workd!) So I had an account for my IP Camera but i dont remeber it. But i reset the device and log in with anther new account, and still can not have the connection with my IP Camera. Will you please help me? Thanks!

— by Traian Constantin 3 years ago

Hello!
I need your help.
I have a an IP camera wi-fi STRNS_197703528. The details of Camera are: MINI 6, Serial MR1801060100312021, 9732Sensor1.3. The Problem is that that I can not connect my IP camera. At the end of my instalation i always receive a message from the CloudEdge app the CONNECTION LOST. Will you please help me to set up my correctly my IP Camera? (I had it instoled on my phone last year and it workd!) So I had an account for my IP Camera but i dont remeber it. But i reset the device and log in with anther new account, and still can not have the connection with my IP Camera. Will you please help me? Thanks!

— by Traian Constantin 3 years ago

Need contact number for customer service. Can't access customer service via app. Phone call notification stopped working.

— by Forrist Richardson 3 years ago

Hello I would like to cancel/move my subscription to cloudedge service to my new camera as my other camera broke how do I do this
Kind regards

— by Martin oakley 3 years ago

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