Contact AJCloud

Published by AJCLOUD INTERNATIONAL INC.

Updated: Apr 6, 2023

Other How-Tos: Cancel Subscription | Delete Account/App | Troubleshoot

Report an issue with AJCloud.

Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with AJCloud?

AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
Pulling issues faced by users like you is a good way to draw attention of AJCLOUD INTERNATIONAL INC. to your problem using the strength of crowds.
Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

AJCloud Features and Description

The app works with IP Cameras supported by AJCloud, keeps you connected to your home from your phone anytime, anywhere. You can look after your parents and children, check in on your pets, or keep tabs on any abnormal intrusion at home with the IP Camera. The app allows you to view your home in real time 24/7, and sends activity alerts to notify you of any unusual motion detected activity, you can even review the recorded video. App Features • Real-time video streaming from your camera to your phone • 2-way conversation and audio • Unusual motion detected activity • Review the recorded video • Pan, tilt, and zoom on your phone to see more details • HD video with both day and night vision • Manage your camera

Troubleshoot and Solve Common AJCloud Issues

How to Fix AJCloud Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:

To resolve these issues with AJCloud, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

Check if AJCloud is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter AJCloud user reports here >>. If other users are reporting that AJCloud is down, you'll need to wait until AJCloud itself fixes the issue.

Clear AJCloud app cache: Clearing cached data will force.....

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

Trying to change from old camera to new. Being charged $6.99 a month

— by Nancy Miller 1 week ago

Yes, this was supposed to be cancelled a couple months ago, our camera are not working properly at all, and I can't use the cloud service with no camera. A refund would be greatly appreciated, and delete the subscription please?

— by Christina Garrett 3 weeks ago

My camera was off yesterday from 12:42 , I would like to check if there was any upgrade.

— by Nqobile 1 month ago

I recieved my cameras but there is nothing with them in the manual it says there should be a power adapter included and there isn't all that was in the package was just the bulb camera themselves nothing else and no SD card

— by Shelby Starr 1 month ago

I've just sent my 2nd cancellation request (3/20/23). I also sent the same requext on 9/6/22, but have still been charged monthly. That's 19.99 per month for the months of Oct 2022-March 2023 (nearly $100)

— by Cari Wetzel 2 months ago

My cloud stopped recording video on March 4th.

— by Daniel Horn 2 months ago

I have a fraudulent charge that went through my bank account on January 23,2023 for $10.00 USD I want that back please. It caused an overdraft and I ended up being overdrawn with the fee's for this for $50.00 USD. I was told it was being dealt with after I flagged the charge in my bank but have heard nothing since. Help would greatly be appreciated
Thank you

— by April Frantz 3 months ago

I did not sign up for annual plan. I need refund for the $69.99 please

— by Lynne Meineke 4 months ago

Good afternoon
I purchased a security camera on 6/8/22 from Amazon. I took out a 1 month FREE trial with you on 12/9/22 as the camera wouldn't work until I did. I have subsequently returned the camera, which Amazon have confirmed receipt of, and am not using your service. I assumed that the AJ Cloud subscription would be cancelled as well. However, I notice that payment of £59.99 has been taken from my bank account. I would like this to be refunded. I have opened this as a dispute with my bank. Please contact me with an update.

— by eric coombes 7 months ago

I can't hook my aj cloud to my phone

— by Ella 8 months ago

Hi, we recieved the message about that the firmware problems will not allow me to see the replays from the camera, a d thats what happends, we didnt find the "contact us" in our app, thats why we contac trought the website.
Thanks a lot

— by German 9 months ago

Own two cameras outdoor used for a year in USA and moved to Puerto Rico and try to set them unsussefully it says don’t support 5g how can I use them 1080P cloud outdoor cameras (2)

— by nilo lauz 10 months ago

I cannot remember my password and I can not get a link for ajcloud to let me change it so all my cameras and devices are linked but i can not acess them also signed out with alexa. i would be happy to pay for the service if you could make it work please. dont want or need to climb up house to remove the cameras. just need to change my password system takes me to reset password every time i click forgot password so I can not reset without previous password please help.

— by dominic goswami 10 months ago

I have tried to stop these transactions but you continue to take money for an account that I do not have. Cancel the subscription

— by Patricia Heather Miller 1 year ago

Both of my PC200 cameras have been working correctly up, to about 3 months ago.
Now, recordings are stored on the TF card correctly but the TF card doesn’t “overwrite when full” on BOTH cameras. They just stop recording any further motion. When the card is full, I cannot read any stored files on the app.
I have removed and formatted each card on my pc (FAT32 format) numerous times, which then enables further recording to be made. However the problem of not overwriting when the cards are full occurs again each time the recordings reach the capacity of the memory cards.
Could you advise me please?

— by Paul Meredith 1 year ago