Published by AJCLOUD INTERNATIONAL INC. on Feb 6, 2024

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contact AJCloud image 1 contact AJCloud image 2

About AJCloud

1. You can look after your parents and children, check in on your pets, or keep tabs on any abnormal intrusion at home with the IP Camera.

2. The app works with IP Cameras supported by AJCloud, keeps you connected to your home from your phone anytime, anywhere.

3. The app allows you to view your home in real time 24/7, and sends activity alerts to notify you of any unusual motion detected activity, you can even review the recorded video.

AJCloud Customer Insights

1. Basically, your cameras are useless without a subscription.APP Keeps crashing every time I open it! It only give me alerts when I finally do get it open! I'm paying for a service that sucks!! I'm going to be canceling my subscription as soon as possible!! NOT RECOMMENDED AT ALL!! I would like a refund of all the money wasted paying for a service that I can't even use!A lot of lag between phone and camera.

2. I have tried uninstalling and reinstalling but it doesn't open.Junk....camera quality is good, but what's the point if you can't download or save more than an 8 second clip? I have a plan and I'm unable to download...junkIt was fine until I had to get a new modem now it won't connect.

3. Says connected to WiFi but nothing happens.Worthless. Tried to sign up via 2 different email acts, plus Google, plus a phone# and NOTHING works!I have a noorio camera too, due to being an outdoor wireless battery based camera and your software is wayyyy better.

4. I have to physically go and turn it.Camera picture quality is actually pretty good I got everything to work however when you're in the console controlling the camera there's a huge delay when sending commands from your phone this needs to be addressed.

5. Just not good enough at all! Updates don't help at all either, the issue just remains.Have been using this for 3 years with not a lot of problems but now the app doesn't even want to open.

6. Recently the camera also gets stuck in one position and I can't control the sideways movement with the app(up and down movement works).

7. I pay a decent premium to have the live version and cloud storage but often times cannot connect or takes a long time.

8. A lot of the time the app takes very long to load the camera devices.

9. Kudos to you guys, thx for a great affordable product.Sucks, they changed it to a subscription plan to view your SD cards.

10. I have 20yrs tech/computer experience and I love how good your software and cameras work.

11. Really regretting purchase of a camera that connects only to this app.

Steps to Troubleshoot & Fix AJCloud Issues

1. Fix AJCloud Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AJCloud: Restarting the app will resolve most errors.
  2. Update the AJCloud App. Here is how:
    1. On Android goto PlayStore » Search for "AJCloud" » Open AJCloud » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AJCloud » click "UPDATE".
  3. Clear AJCloud app cache: Clearing cached data will force your app to retrieve the latest data directly from AJCloud servers.
    1. On Android, goto Settings » Apps » Select "AJCloud" » click Storage » click "Clear Cache".
  4. Check AJCloud app permissions. If any of these permissions required to use your device's features are disenabled, AJCloud might not work.
  5. Uninstall and reinstall AJCloud. If nothing else has worked, completely uninstall AJCloud then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AJCloud not working


2. Fix AJCloud Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AJCloud be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AJCloud not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AJCloud may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Not a complaint.. I had to change my Bank card. So when you asked for payment it was declined, Sorry. I have added my new card to PayPal, so please try again. Any problems just let me know. Regards

    — by Mr Andrew Leng 1 month ago

  • my camera is not working but my subscription is not due until7 april

    — by iestyn dagg 2 months ago

  • I have a payment set up for yourselves for a camera subscription that I would like to cancel

    — by jennifer egan 3 months ago

  • I have bought a new home security camera from aj cloyd but in the ajcloud app there is no contact button. The problem I have is that supposedly this camera works on batteries but as soon as I unplug the camera there is no connection in the app anymore to the camera and there is no live feed or anything, this is highly annoying and makes me want to sent the camera back as I can’t have cables and adapters hanging everywhere.

    — by Kaijisse Waaijer 4 months ago

  • I have been trying to cancel membership for Mrs b j brindle who has been in a care home since June 2023 and you keep sending payment requests for something that's not been used since June as she has not lived at the address 28 sapling Road morris Green bolton

    — by Mark kearns 4 months ago

  • It won't let me pay for my subscription and I have been paying it every month and this month it won't except either of my debit cards that has money on both of them and has been used to pay my subscription every time I have paid but this month it keeps saying try another payment method and I only have two payment methods and it says the same thing when trying to use either card and I don't understand why this is happening

    — by Christopher harden 4 months ago

  • Cancel the subscription please don’t charge PayPal anymore.

    — by Miriam Viera 4 months ago

  • Hi I wondered what other payment options you have. I like the service but PayPal seems to be treating it as a suspicious payment and cancelling it a lot. When that happens I can't find where I set up the payment or find a link to make another payment. Can you help?
    Regards
    Nicola

    — by Nicola Cooke 5 months ago

  • The batteries are not dead but won’t charge
    Camera says power to low
    Any ideas why

    — by Susan keay 5 months ago

  • I am trying to upgrade my subscription, but it will noy allow me, no matter if i try credit card or paypay. i canceled the basic trial subscription to the cloud, now i have nothing.

    — by Todd E Schuler 6 months ago

  • The device is not working or accept to connect in both way, by scan the device network or by keep the camera make the scan and hear the sound.

    — by FAISAL 7 months ago

  • Is like to cancel my $6.99 subscription
    ID #I-FF4VNABCJS1R

    — by Terry Kloc 7 months ago

  • Is was Charged $69.99 from AJCloud. Card ending in 9371 it’s currently pending. I believe the charge came on Aug 5. Before I dispute the charge, I’m checking if you know what this is from?
    My child has a ajcloud camera but you already charge $2.99 a month since June 3 (on same card)

    — by Mia Rimler 9 months ago

  • We received a charge on our Jet Blue credit card for $69.99 and don't understand what it is for. Please help!!!! John Carr

    — by John Carr 10 months ago

  • I want this subscription cancelled and my card to be refunded. I did not agree to these charges.

    — by Kristina Patrick 10 months ago

  • Please cancel my service immediately in regards to my Wansview service

    — by Mark Googins 10 months ago

  • Please cancel my subscription to Wansview with immediate effect as I no longer have use of the cameras.
    Kind regards.

    — by Linzi Kenyon 10 months ago

  • My name is Lorena Guido every month I get charger $6.99 on my PayPal account for a service that I don't know what it's and what ever subscription this is I need to be canceled.

    — by Lorena 10 months ago

  • I don't need coverage with the SD card stop billing my cash app card for $2.99 Ajcloudlabs

    — by Charles D Simmons 11 months ago

  • I signed up for your yearly membership of £59.99 15may 2023 I don’t need this service anymore please can you arrange a refund for me thank you camera I’d WVCABNZFAAZF9XNP

    — by GILLIAN KONRADT 11 months ago

  • I would like to cancel. I can not find where to cancel my subscription.

    — by Teddy 11 months ago

  • I was charged for a subscription that I didn’t request

    — by Rosalind Johnston 11 months ago

  • Trying to change from old camera to new. Being charged $6.99 a month

    — by Nancy Miller 11 months ago

  • I keep getting messages about outstanding amounts to yourself,I’ve never used this camera so could you delete my details please?

    — by Denise keeley 1 year ago

  • Cancel on pay pal and my debit card please my. Smear just broke after I renew . Please cancel from debit card and PayPal account please thank you.

    — by Gilbert Martinez 1 year ago

  • Please i want to Cancel this subscription.

    — by Nnamdi Ogugua 1 year ago

  • my Payment , is it for one Year?? can some one call me on this number2812506693. i have a Question to ask, for clarity

    — by Nnamdi Ogugua 1 year ago

  • Yes, this was supposed to be cancelled a couple months ago, our camera are not working properly at all, and I can't use the cloud service with no camera. A refund would be greatly appreciated, and delete the subscription please?

    — by Christina Garrett 1 year ago

  • My camera was off yesterday from 12:42 , I would like to check if there was any upgrade.

    — by Nqobile 1 year ago

  • I recieved my cameras but there is nothing with them in the manual it says there should be a power adapter included and there isn't all that was in the package was just the bulb camera themselves nothing else and no SD card

    — by Shelby Starr 1 year ago

  • I'm still being billed even though I e canceled my subscription at least a year ago

    — by Tina Nichols-Johnson 1 year ago

  • Please cancel my AJ cloud service on all my accounts and PayPal

    — by Jennifer L Clevenger 1 year ago

  • Please cancel my subscription.

    — by Trishah shotts 1 year ago

  • Please cancel my subscription it is not needed after all camera not functioning.

    — by Tanesha 1 year ago

  • Please cancel my subscription the camera is not doing what I thought it would with the subscription I am paying for so it is not needed.

    — by Tanesha 1 year ago

  • I do not know what this is nor did I agree to pay for those service!

    — by Tiffany Pierce 1 year ago

  • I never agreed to this nor do I even know what this charge is for!!!!! I did not purchase anything from this company

    — by Tiffany Pierce 1 year ago

  • I've just sent my 2nd cancellation request (3/20/23). I also sent the same requext on 9/6/22, but have still been charged monthly. That's 19.99 per month for the months of Oct 2022-March 2023 (nearly $100)

    — by Cari Wetzel 1 year ago

  • Cancel my subscription

    — by Cari Wetzel 1 year ago

  • My cloud stopped recording video on March 4th.

    — by Daniel Horn 1 year ago

  • Please cancel my subscription that I signed up with PayPal today. I am returning the product as it was defective and will not be getting another one.

    — by Karen Cox 1 year ago

  • Please cancel my subscription

    — by Shillem 1 year ago

  • I want to cancel my subcripton

    — by Teulys Jimenez Lopez 1 year ago

  • Subscription cancellation request

    — by Elizabeth rogers 1 year ago

  • I have a fraudulent charge that went through my bank account on January 23,2023 for $10.00 USD I want that back please. It caused an overdraft and I ended up being overdrawn with the fee's for this for $50.00 USD. I was told it was being dealt with after I flagged the charge in my bank but have heard nothing since. Help would greatly be appreciated
    Thank you

    — by April Frantz 1 year ago

  • Please cancel my subscription.

    — by Donnie D Pyle 1 year ago

  • Hi, I am trying to cancel my subscription request. I just got an email from paypal indicating that I paid $6.99 I would like that cancelled. I have the Wansview Camera Protection Plan Subscription - Basic plan.

    Your Transaction ID:
    5MM707223B485625P
    Merchant Transaction ID:
    47F89939NW047015X

    — by Kaitlyn Peters 1 year ago

  • I did not sign up for annual plan. I need refund for the $69.99 please

    — by Lynne Meineke 1 year ago

  • I need to cancel my subscription for my wansview cameras. Can you please help me with that?
    Thank you

    — by Shelby Blackmon 1 year ago

  • Please cancel camera cloud subscription

    — by Diane Walton 1 year ago

  • Subscription cancellation request

    — by Julie Samadian 1 year ago

  • "Cancel" my subscription.

    — by [email protected] 1 year ago

  • I never signed up with ur company someone used my card fraudulently on Aug 8 2022 for $16.99.this was not consented and your company continues to attempt getting payment from my account.please refund and end and subscription or automatic payments to my account .my card number ends with 3483 and was charged Aug 9 at 4:11am for $16.99 please refund

    — by Annette 1 year ago

  • Cancel subscription....I no longer have cameras and I do nor need your service

    — by Jeff 1 year ago

  • Good afternoon
    I purchased a security camera on 6/8/22 from Amazon. I took out a 1 month FREE trial with you on 12/9/22 as the camera wouldn't work until I did. I have subsequently returned the camera, which Amazon have confirmed receipt of, and am not using your service. I assumed that the AJ Cloud subscription would be cancelled as well. However, I notice that payment of £59.99 has been taken from my bank account. I would like this to be refunded. I have opened this as a dispute with my bank. Please contact me with an update.

    — by eric coombes 1 year ago

  • I can't hook my aj cloud to my phone

    — by Ella 1 year ago

  • Subscription cancellation request.

    — by greg bartlett 1 year ago

  • Cancel my subscription as of 9/6/22

    — by Cari Wetzel 1 year ago

  • Hi, we recieved the message about that the firmware problems will not allow me to see the replays from the camera, a d thats what happends, we didnt find the "contact us" in our app, thats why we contac trought the website.
    Thanks a lot

    — by German 1 year ago

  • Please cancel the 69.99 subscription. I do not use the app anymore and can't find where to cancel!

    — by Justine 1 year ago

  • Own two cameras outdoor used for a year in USA and moved to Puerto Rico and try to set them unsussefully it says don’t support 5g how can I use them 1080P cloud outdoor cameras (2)

    — by nilo lauz 1 year ago

  • I cannot remember my password and I can not get a link for ajcloud to let me change it so all my cameras and devices are linked but i can not acess them also signed out with alexa. i would be happy to pay for the service if you could make it work please. dont want or need to climb up house to remove the cameras. just need to change my password system takes me to reset password every time i click forgot password so I can not reset without previous password please help.

    — by dominic goswami 1 year ago

  • I have tried to stop these transactions but you continue to take money for an account that I do not have. Cancel the subscription

    — by Patricia Heather Miller 2 years ago

  • I would like to cancel my subscription to AJ cloud and I would also like to like to get a refund for 6.99 that I was charged Like 3 days ago I have nothing to do with AJ cloud or do I have a cloud oh then my Google cloud that I don't get charged for I don't know what I'm being charged for and I'd like to cancel every subscription that you have a mind on file

    — by Timothy 2 years ago

  • Both of my PC200 cameras have been working correctly up, to about 3 months ago.
    Now, recordings are stored on the TF card correctly but the TF card doesn’t “overwrite when full” on BOTH cameras. They just stop recording any further motion. When the card is full, I cannot read any stored files on the app.
    I have removed and formatted each card on my pc (FAT32 format) numerous times, which then enables further recording to be made. However the problem of not overwriting when the cards are full occurs again each time the recordings reach the capacity of the memory cards.
    Could you advise me please?

    — by Paul Meredith 2 years ago

  • Delete the account. I do not have aj cloud. Dont know what that is and I want my account reemberest

    — by tonya mobley 2 years ago

  • Tried to renew my account and It double charged me and still not working

    — by Virgil Fugate 2 years ago

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