Contact Genius Fax Customer Service

Why should I report an Issue with Genius Fax?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Grizzly Labs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. First was purchase page credits, I was fine with this, as it said they never expire! But, after purchase, next screen requires a fax number purchase, which is $3.99 for one month, or a 3 month or 6 month option! Feel the total price should be upfront, not baiting you for cheap page costs when you have an additional high cost expiring fax number purchase!Annoying.

2. I give it a four because it really is an excellent tool, but again .99 per page really isn't necessary especially when you cannot pay per page, and only have the option to purchase 1 credit, 6 credits, and 10 credits (I believe) towards your faxed pages.

3. I paid for 10 credits as i had 2 pages to send & used 2 of the credits to send an important work compo document to my case worker & he never received it but I received notification that it sent properly.

4. It would he terrific if we could earn credits by watching videos like alot of the other fax apps do.Could be more affordable, as staples is like .10 per page via fax...but honestly you cannot beat the convenience especially during the times of COVID-19.

5. Then I had to buy credits, I paid $6.99 for 10 pages of credits, yes .69 cents per page.

6. I faxed over 1 page but under six, im left with thee credits that I may never use.Very disappointing.

7. Additionally, when creating a new fax, the user cannot change the document once selected (only able to view the selected file), user must exit and restart process in order to change the file being faxed.

8. $0.99 per page really isn't all that much for someone like myself who needs to send maybe a fax or two a year.Simple, quick and easy to use.

9. However, there is one major flaw that I dislike.. Its very expensive to get credits to fax pages.

10. You have to buy credits to send faxes that don't go anywhere...I don't think.

11. If it crashes while you're drafting a fax or you decide to delete a draft, YOU WILL LOSE THOSE CREDITS regardless.

1. Fix Genius Fax Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Genius Fax: Restarting the app will resolve most errors.
2. Update the Genius Fax App. Here is how:
   1. On Android goto PlayStore » Search for "Genius Fax" » Open Genius Fax » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Genius Fax » click "UPDATE".
3. Clear Genius Fax app cache: Clearing cached data will force your app to retrieve the latest data directly from Genius Fax servers.
   1. On Android, goto Settings » Apps » Select "Genius Fax" » click Storage » click "Clear Cache".
4. Check Genius Fax app permissions. If any of these permissions required to use your device's features are disenabled, Genius Fax might not work.
5. Uninstall and reinstall Genius Fax. If nothing else has worked, completely uninstall Genius Fax then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Genius Fax not working

2. Fix Genius Fax Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Genius Fax be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Genius Fax not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Genius Fax may not be able to connect to the Internet when running in the background.