Contact FAX852 Customer Service

Why should I report an Issue with FAX852 - Fax Machine for HK?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Extracomm Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Recommend to all Hongkongers.Easy , efficiency and cheap,good app.I have been locked down in India, desperately need to fax document to HK,can't find any fax machine near my area and most shops are closed,thank goodness a friend suggested this app to get my job done,million thanksVery much appreciated gateway to the stone age companies that still expect paper in this day and age.

2. Unlike other "limited time free trial" apps which needs prior credit card details, this app doesn't need that for the first free page.Very convenient for sending fax and have many payment options to choose from.

3. Better to give 3 free credits every month.Easy operation, stable, and clear sennding status feedback.

4. But sometimes a bit slow but that could be server problem.This is brilliant! Clear instruction and fast! And what's more to make it perfect is that you kept informed throughout the process.

5. Easy to use, speedy and prompt service.Very user friendly app.

6. The one free page per month is fair.

7. Can pre-pay 10 to 100 fax, no need to pay monthly fee.Really helped me in a pinch.

8. Noice! Thanks!Easy and efficient to use.

9. Prices are reasonable.Great customer support...fast & prompt.

10. The download, install, open, and operation are smooth.

11. Needed to get documents out quickly as a deadline was approaching.

1. Fix FAX852 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FAX852: Restarting the app will resolve most errors.
2. Update the FAX852 App. Here is how:
   1. On Android goto PlayStore » Search for "FAX852" » Open FAX852 - Fax Machine for HK » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FAX852 » click "UPDATE".
3. Clear FAX852 - Fax Machine for HK app cache: Clearing cached data will force your app to retrieve the latest data directly from FAX852 servers.
   1. On Android, goto Settings » Apps » Select "FAX852 - Fax Machine for HK" » click Storage » click "Clear Cache".
4. Check FAX852 app permissions. If any of these permissions required to use your device's features are disenabled, FAX852 might not work.
5. Uninstall and reinstall FAX852. If nothing else has worked, completely uninstall FAX852 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FAX852 not working

2. Fix FAX852 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FAX852 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FAX852 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FAX852 may not be able to connect to the Internet when running in the background.