Published by TeleClinic GmbH on Nov 10, 2023

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Why should I report an Issue with TeleClinic - Online Arzt?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TeleClinic GmbH to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About TeleClinic - Online Arzt

1. Ihre Medikamente können Sie sich nach Hause liefern lassen oder in einer Apotheke vor Ort abholen.

2. In der TeleClinic App können sie bequem von Zuhause aus mit (Fach)ärzten und (Fach)ärztinnen aus ganz Deutschland per Videogespräch sprechen.

3. Ihre Krankenkasse übernimmt die Kosten für den Online-Arztbesuch. Online Arzttermine. Ohne Wartezimmer.

4. Deshalb können Sie im Rahmen Ihres Online-Arztbesuchs eine Arbeitsunfähigkeitsbescheinigung digital in der App erhalten.

5. Die Kosten für den Online-Arztbesuch werden von Ihrer gesetzlichen Krankenkasse übernommen.

6. Deshalb legen wir besonderen Wert auf die Qualität der medizinischen Behandlungen und einen zuverlässigen, freundlichen Kundenservice.

7. Diese können Sie einfach & schnell an Ihren Arbeitgeber weiterleiten.

8. Bei vielen Erkrankungen ist es ratsam im Bett zu bleiben und sich zu Hause zu erholen.

9. Mit der TeleClinic App bekommen Sie schnelle Hilfe zu zahlreichen Gesundheitsthemen.

10. Fordern Sie in wenigen Minuten Rezepte über TeleClinic an.

11. Als Privatversicherter können Sie die Rechnung wie gewohnt einreichen.

TeleClinic Customer Insights

1. Support team was unhelpful in the mater too.very good app for contacting a doctor when you are so ill and can't go to a doctor, the video call is so usefulApp now completely useless to me as for some reason they don't offer Kassenrezepte anymore.Worst app did not even show up for like 1 appointment and they continued to push back timeeverything is great on the app but there is a problem with video calls.

2. Also what I found very negative is that they SPAM you.Perfect and easy to use not complicated at all and international doctors and doctors who speak English and other languages are also there it's a good app reallyTwo horrible experiences with Drs.

3. I would love to be proven wrong and I am still trying to make teleclinic work for me, but it is so unfinished that surprises me so many ppl are working on this company.What's the point of TeleClinic? Useless service.

4. appreciatedPositive points: Save lots of time as consultation with doctor will be on Video chat.

5. i had this problem on my previous pixel 5 and still have it on pixel 7 pro.its really good to use this app when u are not in a situation to visit doctor.

6. Negative point: When you reschedule your appointment by talking over a chat, it will not show in 'Appointment section' and so 'connect' button is missing.

7. The doctor was very friendly but she could not help at all via an app or on the phone.

8. The customer service doesn't help and the chatbot is useless.

9. The doctor simply tells you over the phone that you should go to a doctor in person.

10. And it is frustrating as it is wasting a time of your and doctor's.

11. All requests I put there are taken by the same doctor that never shows up to the appointments.

Steps to Troubleshoot & Fix TeleClinic Issues

1. Fix TeleClinic Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart TeleClinic: Restarting the app will resolve most errors.
  2. Update the TeleClinic App. Here is how:
    1. On Android goto PlayStore » Search for "TeleClinic" » Open TeleClinic - Online Arzt » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TeleClinic » click "UPDATE".
  3. Clear TeleClinic - Online Arzt app cache: Clearing cached data will force your app to retrieve the latest data directly from TeleClinic servers.
    1. On Android, goto Settings » Apps » Select "TeleClinic - Online Arzt" » click Storage » click "Clear Cache".
  4. Check TeleClinic app permissions. If any of these permissions required to use your device's features are disenabled, TeleClinic might not work.
  5. Uninstall and reinstall TeleClinic. If nothing else has worked, completely uninstall TeleClinic then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TeleClinic not working

2. Fix TeleClinic Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make TeleClinic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TeleClinic not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TeleClinic may not be able to connect to the Internet when running in the background.

Reported Issues