Contact Talkspace Therapy & Counseling Customer Service

Why should I report an Issue with Talkspace Therapy & Counseling?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Talkspace to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Talkspace has been featured in The Wall Street Journal, CNN. com, Business Insider, and more, highlighting its effectiveness in providing professional mental health support for reducing stress, helping with anxiety, improving relationship dynamics, and treating depression.

2. They have experience treating the most common mental health issues online, including depression, anxiety, substance use, stress, relationship advice, PTSD, and more.

3. Our therapists are adept at managing therapy sessions, making them as impactful as in-person consultations for reducing stress, providing support, helping with anxiety, and effectively addressing depression.

4. Tell us your preferences for therapy, including relationship advice, help with anxiety, and managing symptoms of depression, and you'll be matched with a professional therapist in your state the same day.

5. Whether seeking advice on mental health, relationships, anxiety, or depression, you can trust that your conversations are confidential and that we are here to support you.

6. Whether you’re seeking help with anxiety, depression, or general mental health support, we’re here to assist.

7. In another, individuals who used Talkspace for only 2 months significantly improved symptoms of depression and anxiety, reducing their overall stress levels.

8. Our technology is protected using banking-grade encryption and externally audited in compliance with the Health Insurance Portability and Accountability Act (HIPAA), ensuring your online therapy sessions remain private and secure.

9. The Talkspace provider network boasts thousands of professional licensed therapists across the 50 U. S. states who have been vetted and accredited according to NCQA standards.

10. Online therapy through Talkspace has been shown to be as effective as face-to-face therapy.

11. Whether you need personal guidance or relationship advice, Talkspace is here to support you.

1. Once you select one, if they have hours that don't work for you, you're stuck having to select providers until you find one that works for you.the people on there are very professional, but all the technical issues with the app and the website make it such a hassle to even schedule a meeting that I've barely been able to get help.

2. I'm going to call customer service to see if I can delete it over the phone.When I signed up for Talkspace the first therapist who spoke with me was very responsive.

3. After I did so, the therapist they automatically connectedbme me to advised that he does not do messaging sessions and asked that I set up a second live session instead.

4. When I finally found a therapist I really liked, I had a few incredible sessions and then talkspace sent me an very insensitive email that they were making network changes and I had to find a new therapist.

5. The message section continues to load with spinning wheel arrow, when it does load it doesn't seem to register it's in message mode and I can't easily send a message between sessions, when loading messages it loads the oldest from the top, etc.

6. Better Help is much better.This rating is primarily for the app because of technical issues on the provider's part which resulted in me never actually having a session.

7. Once you get setup with the actual therapist the "schedule" that is shown in their profile doesnt matter because they are very unresponsive(responds once every 24 or 48 hrs) which defeats the purpose of the misleading availability.

8. She found out my reason for coming to talkspace, provided therapist options and payment plan options.

9. when the point of your app is to help people's mental health, your app shouldn't frustrate people to the point of an almost breakdown.

10. It's glitchy and I've had some really negative experiences with some of their therapists.. People who don't text back even though texting is one of their features, people who acted like hearing about my life was an inconvenience.

11. For a company that claims to be about helping with mental health issues, they have caused more trouble than they have helped.So many technical issues with the app.

1. Fix Talkspace Therapy & Counseling Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Talkspace Therapy & Counseling: Restarting the app will resolve most errors.
2. Update the Talkspace Therapy & Counseling App. Here is how:
   1. On Android goto PlayStore » Search for "Talkspace Therapy & Counseling" » Open Talkspace Therapy & Counseling » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Talkspace Therapy & Counseling » click "UPDATE".
3. Clear Talkspace Therapy & Counseling app cache: Clearing cached data will force your app to retrieve the latest data directly from Talkspace Therapy & Counseling servers.
   1. On Android, goto Settings » Apps » Select "Talkspace Therapy & Counseling" » click Storage » click "Clear Cache".
4. Check Talkspace Therapy & Counseling app permissions. If any of these permissions required to use your device's features are disenabled, Talkspace Therapy & Counseling might not work.
5. Uninstall and reinstall Talkspace Therapy & Counseling. If nothing else has worked, completely uninstall Talkspace Therapy & Counseling then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Talkspace Therapy & Counseling not working

2. Fix Talkspace Therapy & Counseling Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Talkspace Therapy & Counseling be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Talkspace Therapy & Counseling not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Talkspace Therapy & Counseling may not be able to connect to the Internet when running in the background.