Contact Faithful Counseling Customer Service

Why should I report an Issue with Faithful Counseling?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BetterHelp - Therapy Made Easy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. All counselors are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), or licensed professional counselors (LPC).

2. By combining Biblical wisdom with clinical expertise in mental health, our counselors invite God into the conversation through prayer while formulating actionable plans to best address the unique challenges their clients face.

3. Additionally, every counselor has self-identified as a practicing Christian, shared their testimony with us prior to joining the platform, and has verified that their beliefs align with our Statement of Faith.

4. You and your counselor will be given a dedicated virtual "room,” which will be your private and secure way of communicating. This room is open 24/7.

5. Your counselor will log in to the same room, read your messages, and respond with feedback, insights, and guidance.

6. The frequency of your sessions would vary based on your availability, and the interaction between you and your counselor.

7. You may also have phone or video based sessions with your counselor, facilitated through this app.

8. The thousands of counselors of Faithful Counseling are a group of practicing Christians that provide therapy online.

9. We bring therapy into your life on your terms through direct messaging, phone, and video chats with licensed professionals.

10. You are not limited in the number of messages ("sessions") you can have with your counselor.

11. Faithful Counseling provides affordable access to high-quality mental healthcare from dedicated Christians.

1. The whole experience has been helpful and when there were glitches (like they gave me a free week trial but my counselor wasnt available the first 3 days --- so they extended my trial period) the company was quick to respond and fixed the problem.

2. It's only been a couple of weeks and I feel secure and look forward to our live chats.I love my meetings with my therapist Kathy she is profesional and caring.

3. I need help from a Christian therapist, not more stress from an app that does not work!My therapist goes beyond the counselor/patient relationship and makes me feel cared for.

4. she doesn't respond immediately but usually within 24 hours and she's been very flexible about scheduling our live sessions.

5. Once a week 30 min sessions, and free Webinars offered by Better Help on topics like relationships and confidence.

6. I love that I can text my counselor anytime that I'm struggling with something or just having a thought I want to share.

7. Two, even though I log in, the notification in my status bar still shows, and needs to manually be dismissed.The app needs work : it can be very quite over speaker when using the face calling feature.

8. Great for busy people like me!I have been so happy with my counselor.

9. My therapist is awesome!My counselor is very helpful.

10. I think perhaps they're personally Christian, but it took a while for me to find someone who also talked about the Bible and biblical principles.Faithful counseling is Bogus.

11. It's also helpful to have other tabs with other information, such as group sessions.

1. Fix Faithful Counseling Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Faithful Counseling: Restarting the app will resolve most errors.
2. Update the Faithful Counseling App. Here is how:
   1. On Android goto PlayStore » Search for "Faithful Counseling" » Open Faithful Counseling » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Faithful Counseling » click "UPDATE".
3. Clear Faithful Counseling app cache: Clearing cached data will force your app to retrieve the latest data directly from Faithful Counseling servers.
   1. On Android, goto Settings » Apps » Select "Faithful Counseling" » click Storage » click "Clear Cache".
4. Check Faithful Counseling app permissions. If any of these permissions required to use your device's features are disenabled, Faithful Counseling might not work.
5. Uninstall and reinstall Faithful Counseling. If nothing else has worked, completely uninstall Faithful Counseling then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Faithful Counseling not working

2. Fix Faithful Counseling Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Faithful Counseling be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Faithful Counseling not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Faithful Counseling may not be able to connect to the Internet when running in the background.