Contact SolarWinds Service Desk Customer Service

Why should I report an Issue with SolarWinds Service Desk?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SolarWinds to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device.

2. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive. © SolarWinds Worldwide, LLC. All rights reserved.

1. Simple functionality like linking configuration items to incidents, seeing what incident a task is associated with(incident number isn't anywhere on the task and view "source" button does not appear to work) and being able to see the inventory still isn't included in the app version.

2. It would also be nice if the notifications could actually be audible, using something like Google Assistant to read out the notifications from SWSD, along with an alerting soundNew update is nice, but a simple oversight makes it useless.

3. Everyone in my IT group experiences this issueThe app is great, but there is currently an issue with the certificate registration Saying it can't pull the account informationI am going to uninstall this app because there are no notification options at all.

4. Same thing for desktop version.There's no way to create tasks within tickets and notifications don't always sound.

5. There is not even an option to turn notification off let alone manage notifications per group.

6. I have access to numerous different ticket groups and only need notifications from one group.

7. Still waiting for an option to display your tasks and incidents that are assigned to you in a single but rather than having to flip flop back and forth.

8. Galaxy Note 20 Ultra Android 12While I am a long time user of Samanage/SWSD, the app has always, and still leaves alot to be desired.

9. Please add and I will update my review.The app is basically useless because you can count on any tickets.

10. I can send a short reply, but with anything over a few sentences, the app freezes up and needs closed.

11. My workaround is to type the response in another app and then paste it into the ticket.

1. Fix SolarWinds Service Desk Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SolarWinds Service Desk: Restarting the app will resolve most errors.
2. Update the SolarWinds Service Desk App. Here is how:
   1. On Android goto PlayStore » Search for "SolarWinds Service Desk" » Open SolarWinds Service Desk » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SolarWinds Service Desk » click "UPDATE".
3. Clear SolarWinds Service Desk app cache: Clearing cached data will force your app to retrieve the latest data directly from SolarWinds Service Desk servers.
   1. On Android, goto Settings » Apps » Select "SolarWinds Service Desk" » click Storage » click "Clear Cache".
4. Check SolarWinds Service Desk app permissions. If any of these permissions required to use your device's features are disenabled, SolarWinds Service Desk might not work.
5. Uninstall and reinstall SolarWinds Service Desk. If nothing else has worked, completely uninstall SolarWinds Service Desk then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SolarWinds Service Desk not working

2. Fix SolarWinds Service Desk Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SolarWinds Service Desk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SolarWinds Service Desk not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SolarWinds Service Desk may not be able to connect to the Internet when running in the background.