Contact Thera Customer Service

Why should I report an Issue with Thera: Diary and mood tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sintylapse to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. System language and app settings are English but I receive notifications in russian.I just started this app due to needing an outlet thru some difficult times I am facing as I don't have any one to talk to and need to get emotional weight off.

2. it fits my needs at this time and happy I downloaded itThis app is absolutely helpful, because sometimes you simply can't figure things out and structurize them yourself.

3. It's also rather buggy and not user friendlyCan someone help please? I Uninstalled and yet continues to charge me.

4. Love it!The English isn't great and is sometimes nonsensical.

5. so far I love this app and hope I continue to as I go.

6. it is well put together, layout and use is nice and appealing as well as easy.

1. Fix Thera Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Thera: Restarting the app will resolve most errors.
2. Update the Thera App. Here is how:
   1. On Android goto PlayStore » Search for "Thera" » Open Thera: Diary and mood tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Thera » click "UPDATE".
3. Clear Thera: Diary and mood tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Thera servers.
   1. On Android, goto Settings » Apps » Select "Thera: Diary and mood tracker" » click Storage » click "Clear Cache".
4. Check Thera app permissions. If any of these permissions required to use your device's features are disenabled, Thera might not work.
5. Uninstall and reinstall Thera. If nothing else has worked, completely uninstall Thera then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Thera not working

2. Fix Thera Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Thera be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Thera not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Thera may not be able to connect to the Internet when running in the background.