Contact Counselor Customer Service

Why should I report an Issue with Counselor - Online Theraphy via Phone Video & Chat?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Counseling - Talk to a Counselor to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The thing is each therapist I called in my city charges like $200 an hour - so i looked for something else and thank god i found this wonderful app, it's just what i needed.did not think I'd go to get counseling on an app, after giving it a go, I found the way they do it really convenient and made it a much simpler task for me, my counselor is always a message away and I have him available to me nearly around the clock, found that to be much better than weekly face to faceI would get this a five stars for my counselor, She is wonderful.

2. After giving it a real chance I can't believe I didn't try therapy before!!! I am so much more confident and happy!I was somewhat cautious about the whole concept of online therapy, but after reading a few possitive reviews I decided to try it for myself.

3. When i came back to the app some weeks later it was a whole different experience and it's really good for regular therapy sessionsThis is just a shell for BetterHelp.

4. They tried to charge me 130 (with that Financial Aid) before I talk to my first counselor, but then after a while offer a free 7day trail to finally talk to my first counselor I pair up with.

5. After a few wFirst off let me say that this app isn't meant for someone in serious, emergency-type distress - the first time I came across it that's the state I was in and was brutally turned down and sent to talk to emergency services.

6. I continued with one of them for several weeks now and he's really attentive and skillful!! After seperating from my husband I needed someone to encourage me getting back out there and so far it proves itself helpful.This app really makes the grade and has been my safe place to go to.

7. I download this app thinking it was some silly bot or something, and was really surprised to discover that not only are there real people to talk to, but they're also professional therapists with licenses and diplomas.

8. You should really give it a try and advance to the amazingly possitive world of online therapy.The therapists here are so caring and kind.

9. I know this, I've known it for years, but recently something happened in my life that made me reailze it's precious - and I knew I had to get therapy and get healthier.

10. It's based on nothing... My therapist is a certified professional that helps me immensely and makes a real difference in my life.

11. I was crushed but really it was a good thing - i needed the actual help that a live person can afford at that very moment.

1. Fix Counselor Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Counselor: Restarting the app will resolve most errors.
2. Update the Counselor App. Here is how:
   1. On Android goto PlayStore » Search for "Counselor" » Open Counselor - Online Theraphy via Phone Video & Chat » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Counselor » click "UPDATE".
3. Clear Counselor - Online Theraphy via Phone Video & Chat app cache: Clearing cached data will force your app to retrieve the latest data directly from Counselor servers.
   1. On Android, goto Settings » Apps » Select "Counselor - Online Theraphy via Phone Video & Chat" » click Storage » click "Clear Cache".
4. Check Counselor app permissions. If any of these permissions required to use your device's features are disenabled, Counselor might not work.
5. Uninstall and reinstall Counselor. If nothing else has worked, completely uninstall Counselor then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Counselor not working

2. Fix Counselor Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Counselor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Counselor not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Counselor may not be able to connect to the Internet when running in the background.