Contact Therapy Customer Service

Why should I report an Issue with Therapy - Get help & support from a live therapist?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vitalitex to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This app helped me deal with the loss of my job well and after using this app, my perspctives on life and self-love has chnaged for the better.This app is great.Healing is never easy but with the right therapist and the best counselling and guidance, it is a little bit easier:) This app took counselling to an entirely different level with its wonderful panel of therapistsWho would have thought that after all these years of seeking medical help from doctors, that a mobile app will be the cure to my troubled and broken heart.

2. With the best therapists available 24/7 and the free workbooks, this app finally helped me heal and I am very grateful for it.A great App!!👏This app helped me cope with dealing the loss of my immediate family after a bomb blast.It was there with great support and therapists when I needed help anytime of the day and the worknooks and exams made me feel better and lighter too.It helped me heal into the person I am today.

3. With the best therapists available 24/7 and the free workbooks, this app finally helped me heal and I am very grateful for it.A great App!!👏👌This app has completely revolutionized therapy by moving it online to an app that can be downloaded easily and accessed freely on your mobile phone.It is also worth downloading because it offers great advice from the best counsellors and the best part is, you can schedule your therapy anytime you like.

4. This made my first few sessions so much easier, so I really think this app is a great choice for counseling.14 months of unemployment have left me depressed and I have anxiety attacks when I try and find any interest to pick a field for work.

5. I highly recommend.Who would have thought that after all these years of seeking medical help from doctors, that a mobile app will be the cure to my troubled and broken heart.

6. Unlike setting an appointment with a "normal" counselor, the app doesn't start with you making a blind choice about who will treat your deepest issues - instead, you download the app and get asked a series of personal questions about yourself, and your feelings - and then the system matches you with a counselor who should fit your situation.

7. Finally,I am able to live a happy life and sleep comfortably at night thanks to this app.Love this app.A really great one.⭐⭐⭐⭐⭐⭐I'm grateful for the app.

8. I just figured this would be a nice place to remind people of that.I love the weekly counseling sessions and being able to message my therapist throughout the week when I'm struggling.

9. I Tried everything to get better but nothing helped except for this awesome online counselling app.

10. I Tried everything to get better but nothing helped except for this awesome online counselling app.

11. I suffered severely from depression and anxiety attacks since a teenager and with time, it worsened.

1. Fix Therapy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Therapy: Restarting the app will resolve most errors.
2. Update the Therapy App. Here is how:
   1. On Android goto PlayStore » Search for "Therapy" » Open Therapy - Get help & support from a live therapist » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Therapy » click "UPDATE".
3. Clear Therapy - Get help & support from a live therapist app cache: Clearing cached data will force your app to retrieve the latest data directly from Therapy servers.
   1. On Android, goto Settings » Apps » Select "Therapy - Get help & support from a live therapist" » click Storage » click "Clear Cache".
4. Check Therapy app permissions. If any of these permissions required to use your device's features are disenabled, Therapy might not work.
5. Uninstall and reinstall Therapy. If nothing else has worked, completely uninstall Therapy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Therapy not working

2. Fix Therapy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Therapy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Therapy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Therapy may not be able to connect to the Internet when running in the background.