Contact Online Therapy Customer Service

Why should I report an Issue with Online Therapy: Chat with a Live Therapist?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Online Therapy | Chat with a Therapist to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Summer made it so much worse because it's SO HOT and it's just reminding me of climate change, everyone is busy with COVID that they're missing the real issue!!! A couple of weeks ago my best friend told me I HAVE to take care of myself, so I looked up an app to ease anxiety and found this - it's an app where you can talk with real therapists! Pretty cool so far! Will update with my progress!Apparently when it rains, it pours what a rough year! It sent me into a spiral so I decided it's time to try therapy but it's so expensive to go see a certified psychologist.

2. My mom actually recommended trying a therapist online because her best friend works as one, and while I was unsure about it at first it turned out to be a great decision! The interface is easy to use and the whole experience is just so reassuring, it feels like the counselors really are just there for you.Disappointed with the price.

3. Everyone should try this app.After a few months of relying on therapy online I feel like it's time to review this amazing, lifesaving app!! I've matched with Michelle, a licensed social worker and the connection was instant.

4. Out of frustration I went online and started searching, and pretty soon I found this app... I didn't think it'd be worth anything but honestly? It's better than waiting for years on end for someone to give a damn!I have a massive anxiety attack whenever I realize the extent of damage we've caused to our enviroment.

5. Thank you for being at the frontier of online therapy and for your great ne ways of communicating and counseling!I came looking for counseling with a broken heart and not a lot of hope.

6. I was lucky that the modern world allows us the use of technology to also help ourselves, and i improved really quickly when using online therapyI couldn't believe how easy this app is.

7. It was so boring and I never felt like these people actually understand human minds and emotions, but as the years go by and I discover more and more sides of myself that I never thought of, it turns out these people study many years for a good reason.

8. If you ever thought about therapy, don't hesitate to try it through an app - it's wonderful.Deep feelings of embarrassment and anxiety have always kept me from going to face to face therapy.

9. That's why I was really excited to discover there's an online option, and it's so amazing! I'm learning how to handle emotions and work on my doubts, and it's so liberating.

10. Your app has provided me with an outlet for personal expression that was long overdue! I feel this is the best way for me and possibly for many others to take the necessary steps for self improvement and progress that otherwise would have never been resolved.

11. the help you get from this is absolutely tremendous!I need therapy, but have no income, largely due to my mental state.

1. Fix Online Therapy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Online Therapy: Restarting the app will resolve most errors.
2. Update the Online Therapy App. Here is how:
   1. On Android goto PlayStore » Search for "Online Therapy" » Open Online Therapy: Chat with a Live Therapist » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Online Therapy » click "UPDATE".
3. Clear Online Therapy: Chat with a Live Therapist app cache: Clearing cached data will force your app to retrieve the latest data directly from Online Therapy servers.
   1. On Android, goto Settings » Apps » Select "Online Therapy: Chat with a Live Therapist" » click Storage » click "Clear Cache".
4. Check Online Therapy app permissions. If any of these permissions required to use your device's features are disenabled, Online Therapy might not work.
5. Uninstall and reinstall Online Therapy. If nothing else has worked, completely uninstall Online Therapy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Online Therapy not working

2. Fix Online Therapy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Online Therapy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Online Therapy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Online Therapy may not be able to connect to the Internet when running in the background.