Contact Jade Customer Service

Why should I report an Issue with Jade - Mood Tracker, Diary, Jo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Crimson Developer to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I LOVE it! ♥️This helped me a lot more then I expected it to, the notes part is nice touch it's surprisingly a good stress reliever, I like how simple it is to use and you can track how your moods have been for months back it's pretty good and useful would really recommend for people who need a way of reliving stress.Great app overall, but to reach 5 stars it would have to have a more granular mood range.

2. Erase the "Other" option and just give people all the mood options available with their own colors and let them view them in all their glory in the graphs.I like the app but can't see a way to save my entries off line.

3. I created quite a few to help keep track of specific moods but whenever I try to scroll to one of the custom moods my entire app crashes so I can't really use them.

4. Yes exactly, I really love the app and I hope it's not too much of a hassle to fix :)This app is perfect!! I have tried SO many apps to track my daily moods.

5. My only gripe with it is that there need to be more moods or at least have the ability to create custom moods, though the developer has mentioned he will be working on it.

6. What if I don't want to see all my granular alternative feelings as grey in the graphs? Do I always have to pick Other to say how I feel, which makes no sense? I can't see any detail when I visit the graphs.

7. Jade is perfect for it! The notification bar let's my track my mood with just one tap, it notes the date and location automatically.

8. A single graph displaying all the moods on a scale of better to worst day to day, or for a month or a year, would be helpful too.

9. This is by far the best app for keeping track of your moods.

10. Does what it promises very well.The app is ok for tracking your moods and how you felt at the time.

11. Most apps like these are daily trackers; but my mood changes so frequently it's hard to summarize an entire day with one emotion.

1. Fix Jade Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jade: Restarting the app will resolve most errors.
2. Update the Jade App. Here is how:
   1. On Android goto PlayStore » Search for "Jade" » Open Jade - Mood Tracker, Diary, Jo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jade » click "UPDATE".
3. Clear Jade - Mood Tracker, Diary, Jo app cache: Clearing cached data will force your app to retrieve the latest data directly from Jade servers.
   1. On Android, goto Settings » Apps » Select "Jade - Mood Tracker, Diary, Jo" » click Storage » click "Clear Cache".
4. Check Jade app permissions. If any of these permissions required to use your device's features are disenabled, Jade might not work.
5. Uninstall and reinstall Jade. If nothing else has worked, completely uninstall Jade then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jade not working

2. Fix Jade Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jade be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jade not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jade may not be able to connect to the Internet when running in the background.