Contact Therapy Customer Service

Why should I report an Issue with Therapy - Professional Mental Health Sessions?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Online Therapy | Chat with a Therapist to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Don't get your hopes up that you've found help!I don't often share or tweet or review things, but I decided that this time it's worth it, I was in a very deep depression for as long as I can remember and I always had to battle it, I've been through therapy sessions for a while and the weekly session never seemed to help, I decided to give the app a go, after a few messages with the counselor the service assigned to me I realized that he fact I have someone to talk to around the clock was cardinal to my state, and when I started to get into my mellow down mood, I instantly opened the app and shared that with my therapist (Morrie), she was always there and responsive, thought me some methods to observe what's going on and to divert my thinking on to different outcomes, gradually and slowly I managed to bypass some of the downs until I managed to train my self to nearly completely avoid it,...

2. I can't state how grateful I am for the help I got here, don't suffer alone!I have what's been diganosed as "crippling anxiety" - this means that everyday actions which may seem like the silliest things to you, are huge challenges for me: going to school, taking the bus, even taking care of myself - which includes going to the therapist's office... The only way around it is with this app, and it basically forces me to get treated - without the super difficult act of physically visiting an office!For years the world seemed black and white, everything felt so dull… Honestly? I didn't really see a purpose for it all.

3. I recommend it!I'm already feeling much better! Seriously, thank god my mom saw an ad for this - we were just talking about the stress im always in because of work and how I feel like the world is closing down on me - and then the next day she calls and says she has the solution! Of course I didn't really think therapy on an app would be any good at first, but after actually giving it a shot it turns out that this is one of the best investments i've ever made - having someone always available is priceless.Don't bother,it'll make you feel worse about yourself when they deny you by email.

4. Just a heads up for others.The app sucks big time, I couldn't complete my setup because of having to send a 3 digit code to my Gmail and I've sent it to two different emails and never got it I wouldn't recommend this app to anybody until that is fixed.I've been searching for an effective therapist for longer than I care to mention.

5. I decided to try online therapy after seeing a commercial for it, and my first experience wasn't so great - my therapist wasn't really responsive and I didn't feel a connection.

6. When I use the app to talk to my psychologist, it feels like the battle can be won.Being surrounded by people at my work and having to face stressful situations has left me feeling vulnerable and weak... This is the one true place that is a safe environment for me.

7. Having this site and my lovely therapist is what allows me to handle all the s**t in my life, and he even let's me use this kind of language as part of my therapy ;) It's very affordable and so very convenient and friendly.

8. So great suggestion but I have a feeling just like myself most of your app users have tried going somewhere else and have been put on a 6month if not 6year waiting list.

9. It took me no time at all to learn my way around and find the right counselor ......Took service over a week to match me with counselor.

10. After deciding counselor wasn't a good fit I chose to cancel service.

11. Lucky for me, it's really easy to request a change, and Mona who was paired with me afterwards is a really good fit - she gets me, and she always has a great perspective on my life and my issues.

1. Fix Therapy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Therapy: Restarting the app will resolve most errors.
2. Update the Therapy App. Here is how:
   1. On Android goto PlayStore » Search for "Therapy" » Open Therapy - Professional Mental Health Sessions » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Therapy » click "UPDATE".
3. Clear Therapy - Professional Mental Health Sessions app cache: Clearing cached data will force your app to retrieve the latest data directly from Therapy servers.
   1. On Android, goto Settings » Apps » Select "Therapy - Professional Mental Health Sessions" » click Storage » click "Clear Cache".
4. Check Therapy app permissions. If any of these permissions required to use your device's features are disenabled, Therapy might not work.
5. Uninstall and reinstall Therapy. If nothing else has worked, completely uninstall Therapy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Therapy not working

2. Fix Therapy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Therapy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Therapy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Therapy may not be able to connect to the Internet when running in the background.