Published by Innit Inc

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Why should I report an Issue with ShopWell - Better Food Choices?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Innit Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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ShopWell Customer Insights

1. As it is, I cannot seem to "go back one." I can only start all over again with a search.So far so good! My only suggestion would be to add a filter menu to searches / scanned items / lists, which provides options for sorting by food groups, brands, descending/ascending number rating, and excellent, good, poor, etc.

2. For example, the app is showing an incorrect product image, nutrients that are not on the product label like vitamin E, and the app is showing incorrect values for several nutrients when compared to the label, like amount of carbs, sugar, and magnesium.Im allergic to pork, there's not a specific setting for pork, so I just set it to avoid meat altogether.

3. Doesn't take a lot of time to use and if you have allergies this is perfect.It's nice in theory, but every time I scan an item to add, that is not in the database, the pictures never load! It just circles and circles and circles and circles, saying that it's loading, but nothing ever loads.

4. Another helpful feature would be to add an option to filter out duplicate items in searches--I once had a search give me 10+ dupes for several items.I began using this app when my doctor recommended I do the low fodmap diet for 6 weeks.

5. I just installed this app and for the second item I scanned, the nutrition information in the app is incorrect for Great Value Dry Roasted & Salted Peanuts seasoned with sea salt.

6. I scanned several items in the grocery store that were not vegetarian to see how it worked, things like chicken broth, beef stock, and gelatine.

7. For example, I would scan items, and it would say to avoid this item because of a certain ingredient in it, like soy.

8. It just eats up all my battery while waiting for something to happen! If you could fix this, I would probably give it five stars!App has been great so far, but it'd be nice to sort by score instead of scrolling endlessly through food I can't have.

9. I would not recommend this app.Hey Shopwell! I REALLY liked your app because it helped me a lot with avoiding all the bad things for Celiac disease, but the last 2 days it won't load, just keeps saying "loading".

10. They all came up as good matches! Do not trust this app!Downloaded this app to help make purchasing allergen free food for my baby easier.

11. Overall more diversity to choose to avoid or promote certain ingredients would be nice.

Steps to Troubleshoot & Fix ShopWell Issues

1. Fix ShopWell Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ShopWell: Restarting the app will resolve most errors.
  2. Update the ShopWell App. Here is how:
    1. On Android goto PlayStore » Search for "ShopWell" » Open ShopWell - Better Food Choices » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ShopWell » click "UPDATE".
  3. Clear ShopWell - Better Food Choices app cache: Clearing cached data will force your app to retrieve the latest data directly from ShopWell servers.
    1. On Android, goto Settings » Apps » Select "ShopWell - Better Food Choices" » click Storage » click "Clear Cache".
  4. Check ShopWell app permissions. If any of these permissions required to use your device's features are disenabled, ShopWell might not work.
  5. Uninstall and reinstall ShopWell. If nothing else has worked, completely uninstall ShopWell then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ShopWell not working


2. Fix ShopWell Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ShopWell be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ShopWell not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ShopWell may not be able to connect to the Internet when running in the background.

Reported Issues