Contact Doop Customer Service

I made an order over 3 weeks ago now saying its with Royal mail wich they have returned to sender saying
no address not happy

My order 62121040033124847242 is saying delivered but I've only recieved 1 pair of new balance trainers. I haven't received the rest if it.

Hi,
I’m really disappointed and upset because I have received a bag and the strap is faulty. One of the clasps on the long strap won’t open to attach to the bag!
Would it be possible to be sent out another longer strap that works as the bag itself is in great condition? It is the coach bag in black, order number: 62117383689498840506
Thanks,
Imogen

Hello, this delivery courier have lost my parcel i have a screenshot proof to confirm it is lost and they have been looking for days but cannot locate it. I need a refund or a replacement sent ASAP - order number 62111157813619429402

My order says it’s been delivered but I have no recieved, please resolve this issue soon.

I placed my order with SaraMart 01/10/23 and I am still awaiting parcels I have already received parcels with the wrong items in side and told I can not have a refund I’m so unhappy and won’t be using SaraMart again

Hi my items have been in the wear house for over a week please can someone just send my items to the uk it’s getting closer to Christmas and I am worried it has been weeks now

My friend purchased a LV clutch bag and there is a fault with the look she has sent them pictures but was told as over 6 weeks won't do anything it was a present. She has emailed them again and told would take further know blocked her

Hi, I had a WhatsApp message saying I have 20% off exclusive cost reduction. But I do not have a code. Looking for some support with finding it. Thanks

Hiya is this email going to SaraMart you never put on my parcel my number of my house now my parcel has been laying ina. Warehouse it’s 48 ballymagowan gardens bt48 9qn

I have ordered numerous times from Sara mart but in the last few weeks at least 3 parcels have been stuck with evri and all they say is to contact Sara Mart as they say the parcels are classed as lost, spent so much money and worried all rest of orders are going to end up same, I have emails from evri also which I can provide, then try do on sara Mart I’m in a queue of thousands

I'm so frustrated with this site I placed an order and I had a text saying had been delivered with a photo when I arrived home it wasn't there contacted u a few times and no reply getting no where

My order got shipped but it got sent back to sender because my address was wrong what can I do about this?

I want a refund for order number 62041900359407514666 as your courier has now accepted they left it on my doorstep and it has gone.missing, obviously I have checked everywhere. I have sent you SEVERAL emails already regarding this and I have spoken with your courier today who told me I should contact you AGAIN for a refund, this is getting silly now, I want me money now

Hi so I still haven’t received my order and it has been weeks and weeks ago still stays it on the plane witch I no is not true my order number is 62031487871767079418
Please could you let me no Where the order is please thank you ?

Hi my order still hasn’t been dispatched can you chase this up order number
62119363447881722154

Hi I ordered from Sara mart and I accidentally cancelled my order and i tried to order again and it wanting me to pay for it again and I was wondering how long till I get my refund

Order number is 62112297894301832922
Still saying preparing and has been over 7 days I ordered on 2/11/23 and my other two parcels have arrived but this one is still preparing can I have an update please

Hi
I placed 3orders on the 2nd November 2023 and two have been delivered but one is still preparing and it’s been over two weeks

Please will someone get in contact with me please just reply so I have some hope that I haven’t lost my money and still receiving my order

Still haven’t received my parcel this is the third time I have tried to contact someone about it, my order number is 62027603704174065658 it was meant to come on the 26/10/23 I have been talking to my delivery company and they said they didn’t receive my parcel.

Can you please send me the link to saramart

My order has been stuck in preparing but the payment has been taken. Please dispatch my order

When will my order be sent please.
62111321541008515434

Registered to buy doop items but I can’t see any! Though my friends can. If it’s just the same as SHEIN then I will delete

O/N 62111321541008515434. When will I receive my order please. Ordered 1/11/23

Haven’t received my parcel was meant to be delivered on the 26/10/23 and on my tracking app it says that the delivery failed, I would like a refund

Hi my order has been getting prepared for 4 weeks and no change I am so worried it’s not going to arrive please will u send my order

Cannot get on the app telling me to contact admin

I have just cancelled my order and I want to know when I’m going to get my refund

TENGO UN PROBLEMA CON MI PEDIDO! 62117661785271446890 He cancelado ese pedido y no me ha llegado el reembolso nunca!

Hi my app has stopped showing any designer brands, up until last night it had everything and now nothing is showing up, even items in my basket dont exist anymore

I have bought a item on early September and paid with Clearpay but is unfortunately they taking money from my account i need a help

I can’t see the brands in the app?

Hi
My daughter ordered some items which are great, however when i went to order the same item on my app none of the said items came up 🤷‍♀️ this also was the case for other members of the family (we were altogether at the time) went back on my daughters app and the all items came up?
Looked for palm angels on her account and loads were there, went into the rest of our phones and nothing was showing? Any reason for this please

My parcel order number 6184677936074692570 have not been received. Actually it was send with an incorrect address and was returned to you. I was promised by it would be sent back to me but has not received it
I'm due to travel in the 5th of September and advise if it's not gonna get to me be then please cancel and refund thank you.

I have a parcel that has failed I don’t know why, conformation number- 61819450401406341674
And transaction I.D. Is 21T01790KG0074721
I tried to contact the logistics but it’s not going through please can I have it re delivered in my post office in Santuary lake LPO

Hi I've already purchased 6 pairs of shoes from you however there is a pair I want to purchase and it says they are unavailable and out of stock I was just wondering when they would be restocked as they are something I want to buy.
Thanks

Made 2 orders within a day off each other! The first order came but still currently waiting for my second order, any idea where it is?

I accidentally cancelled my order and it state order “closed” I need a refund for the items I have purchased

Am writing about my package yet to be delivered. It says my address is wrong by the DHL logistics company and it’s been shipped back to the sender, but am unable to contact the sender and of course, my address is not wrong. I tried reaching out to the costumer service via the app but it’s robot sending me options that am not interested in. It’s exceeded 3days, How can I get my package or money ?

Hi I've come back from Portugal and received an email saying my parcel had been delivered I've arrived home there is no parcel no card from yodel either I rang yodel were the lady was quite rude and said I had to contact you.

I would like to delete the account associated with the email mp186.x@redacted

Goods still not received there seemed to be a problem when putting address in and I have read reviews claiming to have this exact same problem with your company and are not receiving paid for items I need to update my contact details and find out when I can get my order it’s saying it got sent back to depot and now it’s saying goods delivered but I have not received them I have been very patient and this is not acceptable now

I want to deleted my account. I give you 30 days.

I want to deleted my account

I have a question . If I want to buy shoes size 10 UK, what size do I have to chose for Eu size. Is it 44 or 45?

Order no show want refund

I have been patiently waiting for several weeks for my delivery to arrive and was informed today that my parcel has now been sent back over sees due to them not being able to locate the property however I have not been contacted and have forever been chasing the items I purchased I needed these items for my holiday and I am disappointed In the way I have constantly been chasing this only for it to be returned can you help as a matter of urgency kind regards ms deacon

Hallo guten Tag
Ich bekomme immer Rechnung von SaraMart Uber SMS
Aber wie kann man das zahlen
Lg Petra

Me pone que mi pedido esta entregado y no es asi, lo partieron en dos, llego uno y el otro no

My order has exceeded over 5 days I’ve tried to email and message and had no response

I stupidlly cancalled my order by accident, i have already paid for my items because the payment has already been taken out of my bank account, i have proof of that, i just want a full refund back, as its my first time ever ordering from them,

Hi I have ordered a package from Sara and didn't not receive it and the devery company called evri has not co operated with my enquiry, my track number is : ha2x8a0011866141 could u plz help

Hi, I ordered items to be delivered to my daughter in the hotel in uk and evri didn't deliver and instead returned it back to sender, so whatvis the next action as these goods have been paid for.

I cancelled an order and still haven’t received my refund

I want a refund didn't receive item

I made an order in October it’s showing delivered but I did not receive the order

Good morning, please my name is EBOHON CHARITY, MY tracking number LL379766046LU my order supposed to be here today but not here yet I do not no why my address is 54 rue du Maréchal Foch (la post office) thank you

Hello i dont recieve my refund yet! They said that its refunden and it will take 8days but now more than a month i still dont recieve my refund! This is my refund number 52129843482534981450

My order got lost over 2 months ago but can't get a refund my order value is 108.00

My delivery hasn’t come the the reference number is 522140712817537738 it was £352.09

Hej kärakunservice jag fick en fel varan ordernummer 52135377086900997322 kr525.97 j jag vill ha en återbetalning på detta fel varan som jag fått va så snälla behandla detta äredet som jag fått fel varan

How can i return Things to you

I ordered 2 items from SARA for the past two months ago.
In the logistics it shows delivery process but not delivered. I made a complaint but no solution. Can I have a refund please.

I placed an order a week ago and on my account I can’t see the order anywhere

HI I PLACED A ORDER WITH YOU ON THE 31 /10/202218.00GMT
TRANNSATION ID 3G00800080981332K
INVOICE ID 520416428686981162
DESCRIPTION
KITCHEN STOVE OIL PROOF FIREPROOF AND HIGH DESKTOP TABLES PROTECTIVE FILM MARBEL PATTEN FILM

PRICE £15.10
£4.99 DELIVERY
SUBTOTAL £20.09
PAYMENT £20.09
I HAVE BEEN WAITING FOR THIS ORDER FOR A WHILE NOW AND IVE STILL NOT RECEIVED THIS I HAVE GIVEN THE COURIER SERVICE THE TRACKING NUMBER YOU HAVE PROVIDED AND THE COURIER SERIVES AS INFORMED THAT THEY CANNOT FIND THE NUMBER IN THER SYTEM DI GAVE IT TO THEM AGAGINE AND MY HOME ADDRESS DETAILS FOR DELIVERY AND AGAING THEY INFORMED ME THAT THEY DONT HAVE ANYTHING AT MY DETAILS IN THERE SYTEM SO IN THIS CASE I WOULD LIKE TO INFORM YOU THAT I WOULD LIKE A FULL REFUND FOR THE AMOUNT I HAVE PAID TOTAL £20.09 REFUNDING BACK TO THE DETAIL THAT THE PAYMENT WAS MAID THANK YOU FOR YOUR UNDERSTANDING AND HELP IN THIS PROBLEM IVE HAD PAUL

LV592455225CN
Jag har kontaktat postnord och de ser att min brev har gått tillbaka och jag vill att ni skickar till mig igen snarast å

LV592455225CN
Jag har kontaktat postnord och de ser att min brev har gått tillbaka och jag vill att ni skickar till mig igen snarast å

order number: 52123029351949385146 says its been shipped back and not reached england.

Hello I've been waiting over a month for my package to arrive but its still not arrived . I've ordered a dior crossbody bag / shoulder bag , my address is : 6 farfield terrace, Bradford .... I want to know when it's going go arrive , the parcel serial code is: LM719233187SE

I ordered some trainers 3 weeks ago and been in hhe shipping process since. I dont want these anymore I want a refund my money back. This should be told before you order that can take weeks even months. I want a refund asap as this is ridiculous. I wanted the trainers for my holiday which had been been and gone. I order from shein all the time and received in a week. I want my refund as ppl do t have money to waste. Order 52036299433272568682

Mir wurde der falsche Artikel/ Schuh gesendet

Ich habe vor 1 Monat bestellt und habe jetzt ein neues Handy ich habe mich bei Saramart wieder eingeloggt und sehe meine Bestellungen nicht mehr ich weiß nicht wo sie ist oder wann sie kommt ich bitte um einen schnellen Rückmeldung oder ich bitte um eine Nummer des kundenservices.Ich hinterlasse ihnen meine Telefonnummer 01630069392. Mit freundlichen Grüßen
Filipovic Darinka

Hello my order has been closed and I’ve not received my parcel nor a refund. If I’m unable to receive my order I’d please like to have a refund issued. The order number is 52116143809616344314. I’d really like to receive the order as it’s a gift.

Sehr geehrte Damen und Herren,

ich habe am 20. Oktober 2022 ein Paket bei Ihnen im Saramart Store bestellt. Ich habe mein Paket bis jetzt nicht erhalten. Wo ist mein Paket?. Kann ich eine Rückerstattung erhalten?
dpd Paketnummer hier:
01505342410330

Bitte um kurze Ruckmeldung
Per meil patka5164@redacted oder telefonisch 015143654812

Mit freundlichen Grüßen

I ordered a parcel with yourselves, said it was delivered the 8th of October but it wasn't, turns out you guys have put my address but not my house number and royal mail won't release it to me without your say so, they said I have to contact you so please could you help me

I ordered items totalling £289 there is 5 items that I need to send back totalling £96 3 coats to tracksuit for children I’ve been offered £6 refund these items are Christmas present which haven’t been worn I ordered items through Klarna please could I have a refund as they look too big and too small these haven’t be worn just looked at by myself as they are presents for Christmas your app does say returns and refunds

London, 06 November 2022

Re: Order No: 52027965192070266458
Tracking number: H01LFA0095710297

My name is Kebana Molongavan, Flat 5 Raebarn Court, Gracefield Gardens, London SW16 2TA.

Further to your email dated 1 November 2022 at 18:14, I confirm that I did not receive my parcel as:

On 01 November at 15:11:35, no one at my address accepted the parcel as I live alone, and I was on my way to work. I returned home on 02 November 2022 around 03:30am as I did a late shift.

The photo on your system is not proof that the parcel was left in a safe place (above a letter box, in a communal area used by more than 35 people every day). Please note that my apartment is on the second floor, and it is part of a 5-storey building where there are 15 Flats and more than 35 people living in the building. Then anybody passing in front of the letter box area could have picked up the parcel, as there are thefts in the building. Also, I was informed by email on 21 October 2022 that the delivery will take place between 06 November 2022 and 16 December 2022. In case the delivery date was changed, I was supposed to be informed. But no email or call was made to inform me about the early delivery.

I also confirm that the parcel was not left with a neighbour, nor did they hand it to anyone, but it was left in an unsecured and unsafe place.

On 02 November 2022 at 11:15, I called Evri/Parcelnet (the Courier) on +44 844 543 7411 and on +44 330 808 5456 without success as there was no option to speak to someone.

I would like an investigation to be done and my parcel to be delivered to me. I would like to be informed about the correct date and time prior to the delivery.

Yours sincerely

Kebana Molongavan

Good afternoon I've ordered from you quite a large order and you haven't put my house number on my parcel, the street name and my name was correct, now royal mail are sending my order back to you to correct, this is a huge inconvenience as the contents of the parcel are gifts , please can you contact Royal mail on 03457740740 quoting ref WB169444514GB and correct this before they send it back , this is the first time ordering from you , the review s were excellent but I'm not having a good experience and won't be returning if this is not corrected kind regards Lydia

Did not receive my delivery as it did not have my full address on the parcel. Please can you re send my order.

Good morning sir, I purchased items from Sara and I didn't received my parcel.Post tracking number is WB143284347GB. This items was returned back to sara due to wrong address. My address is 69 Maplestead Road Dagenham RM9 4YB. Please check and resent to the right address. Thanks

My order was cancelled yesterday and I'm not getting a response when I'll be refunded I didn't cancel it they did I want a response and my money refunded

I placed an order and it got retuned to sender by the Royal mail as my door number wasn’t on it and now I would like my refund

Vorrei sapere che fine ha fatto il mio ordine dato che è stato sdoganato in Italia il 6/10
Grazie
Ordine n. 51931557906445362298

Order number: 52024402311137208490

My address is 6 Pennington Grove LS6 2JL.

For some reason it is saying the wrong address so wanted to clarify this before my parcel is shipped.

Please I have placed an order for the past two months. I haven't still received my parcel.

Hi it's Hannah l cornford I'm just emailing in to regards that I've ordered trainers over about 30 days... But I've clicked on tracking number and it says it's been sent back due to not correct address so can I either have them sent bk out asap or a full refund can some one email me back plz

I bought a dress. Tracking says I have received yet I haven't gotten it. I went to the DHL but they couldn't trace it.

hello, My package didn't reach me, but the DHL app says that I would have received the package what now?

Hit name is sonam I ordered some parcels from Sara Mart 2 I have received but there is still 2 parcels shows it’s delivered but I haven’t received been trying to contact customer support for 3-4 days straight no one replies for about 12-15 hours and wait time is long and when they do talk don’t give much information just saying that I have to talk to Australia Post about my parcels I did talk with Australian Post they are saying that they don’t have any information and talk to Sara mart only… I am going overseas this week . That parcel contains gifts for my Family. I am really frustrated the items are around $200-$300 worth and you guys don’t give much information pls contact me soon as possible don’t have much time.

Ich habe ungefähr seit drei Wochen noch nicht mein Paket erhalten

Ich habe etwas bei saramart bestellt und das zoll hat es geöffnet und festgestellt das es fälschungen sind. Jetzt werde ich aufgefordert 235€ zu zahlen nur damit der Zoll meine bestellung vernichtet!!!. Ich möchte das saramart diese rechnung übernimmt weil sie schuld sind wegen allem. Der bescheuerte kundenservice läuft über roboter und die können dir auch nicht helfen. In der app steht das Saramart antscheind die zollrechnungen übernimmt aber keiner zeigt einen wie man das macht. Die sollen gefälligst diese rechung von 235€ zahlen. da ich unwissend bei saramart bestellt habe.
Lg
Ilma

Why is my order showing review order but I haven’t received it yet

Wo ist mein Paket. Ich habe eine Email bekommen dass mein Paket geliefert wurde ich habe aber nix erhalten wo ist mein Paket. Das erste und das letzte Mal wo ich bei Sara Mart bestelle nicht zu empfehlen

Guten Tag,
Ich habe am 21 juni bei Ihnen zwei Schuhe bestellt aber die Bestellung ist noch nicht da?
Mein Bestellnummer 51631544331376902570

I’m trying to order some Jordan’s but it’s not letting me complete my address, it’s sayin input but I don’t understand it

Mi s-a trimis comanda înapoi la expeditor . Ce trebuie sa fac sa o primesc la adresa actuala ?

Bonjour j'ai fait l'achat d'une paire de chaussures acheter sur votre site porter 4 mois avec une utilisation normale , elle sont aujourd'hui importable dû a leur état ..
Les semelles semblent avoir dix ans d âge complètement trouvées je vous demande de faire marcher la garantie légale de 12 mois et donc de me faire un remboursement de l'intégralité des dépenses merci.
Je passe par votre mail car pas possible d envoyer un message de l'application.
Temps de confirmation 2021-09-26 21:56:12
N° de commande. 41936723134815603290

Total du produit 38,15 €
Frais de port 10,23-6)0,00 €
Montant de la commande 38,15 €

Paiement 38,15

My package is lost. (Saramart) i already paid .