Contact Hacoo Customer Service

Wrong size Trainers came I want a refund

Why can’t i see the brands?
I want to order clothing brands.
I can’t view them?

My parcel is stuck with Evri and has been for a week now

Hello, I am extremely disappointed as I was supposed to recieve my order today but got delivered somewhere else. I really needed these shoes for school as my current ones are falling apart and it is starting to hurt when I walk. This is my first order and and yet again I am very very disappointed.

62137784247697399370 still not received an been asking for a refund for weeks customer service is shocking

hey i cant place an order a while now everything on your app is out of stock and i dont know what to do i tried to reinstall the app i have made a new account and nothing. please fix it everything is out of stock

has my order cancelled as i can’t get on app to re order correct sizes this is number 71119399781207044634

hi, i’m willing to spend a lot of money on saramart as i have heard really good reviews, i’m having a few issues as no branded items will show up. help will be appreciated thankyou

Hello, I placed an order with SaraMart and when I went to track my order it has came up ‘not sign’ and the order is not found. My order number is 62114343621768956682. A total of £50.14 was taken out of my account. I have screenshots of this exact amount taken out of my account along with evidence of my order number. I would like to receive a refund for this as the order was never processed however money still taken out of my account. Could you please advise me moving forward with this matter.

Good morning I have not received my parcel but have had an email to say I have received it, I contacted Royal Mail they just put me through to an automated service wich was not helpful at all. My order number is 62136796386571869306
Tracking number is WC265545696GB

Can’t get no sense what so ever from the live chat!! You speak to them one day about the same issue and when you speak to them the next day for an update they ask the same issue and questions again! Useless

My parcel was due 09/12/2023..
Trying to message you on live chat is a waste of time! You constantly say you’re dealing with the issue but you don’t!!!!! Yodel has told me I need to contact you about my missing parcel that was stolen from their delivery van. If you don’t contact yodel like they have asked and issue my refund within the next working day I will be getting trades and standards involved, I’m also seeking citizen advice because of the stress this is causing me! It was Christmas gifts for my children! I’ve received no parcel and your ignoring my request for a refund so I can replace these stolen gifts in time for Christmas!

I need to know my order will be here it says 0-10
Days my order number is 62140428513891250586

Hi
I ordered from you 6 weeks ago and still no delivery 62121768097336894122, This is Christmas presents for my daughter and very worried

My items were due on 27th November saying still in transit. When will they arrive these are for my sons Xmas.

My parcel had a logistical error and it’s back to the sender.Parcel 62133449449954707530

Missing parcel
Hi
I'm contacting you regarding a parcel that should have been delivered to myself it was ordered on the 18 Nov. Order number 62120710553510937050 Royal mail tracking number Wc264838305gb. There has been no update from the 1/12 when it was suppose to be lifted my courier in 1-3 days. I have phoned Royal mail checked there tracking service also they have yet to receive the parcel. The parcel is well over the due date of delivery can you tell me were exactly it is or how long it will take to get here. I had presents in here for my son's birthday on the 6/12 and have had to replace these with other items. I don't care if it's going to take another week I just want to know we're the items are as the tracking information is giving me nothing in the past 8days and personally it's looking like there lost.

It’s not a complaint I made an order yesterday I wanted to change the colour of the boots I ordered can I do that please before they get sent! Order number is 62216928134596666042

Yeah is saramart rejecting my payment

Hi,

I’ve requested an exchange and my order number is 62135353999903351898.

I need to change the size of the ring I have requested for an exchange. Can you please change the ring from size 8 to 6?

Thank you

My parcel was shipped back to the sender before I even received it. When this is received by the warehouse I want a refund.

Hi done an order with yourselves and part of the order has arrived the other part has been sitting at International transit for nearly 2 weeks and they are now our of the estimated time frame. Any help would be great

My order is missing. Royal Mail have advised they now class it as a missing parcel and I should get a supplicant order sent out with express shipping order number 62118044876370342890

Hello,

Please, I would like to let you know that the items I ordered are being returned to the overseas warehouse due to an incomplete address on my shipment.

My name is Usman Haruna and my tracking number on my shipment is WC264691600GB and my order number is 62122477956961858954.

The order was created on 12-11-2023 and return was 01-12-2023

I would like to have your response on how this issue can be resolved and if possible request for a refund if the order can not be resolved.

Thank you and best regards,
Usman Haruna

I made an order payed via PayPal
102.62
Twice it was taken saying failed payment.
It was tried a third time but my bank contacted me and refused the third payment.
I have no confirmation of order just two pending transactions.
PayPal have been informed.
Please confirm order and refund duplicated amount

Hi there,
Ive tried several times to get the branded products. I’ve verified my account through email, I’ve deleted and reistalled. But still having the same problem. Can this be resolved as i would like to find products to purchase as my friends can

I thought postage was £4.99? My order is £126.65 but the postage is £17.14?? If I take off the last thing I put in my cart – a bag for £21.78, the postage drops back down to £4.99. Playing about with the items in my cart, the postage varies …… but why not £4.99 as stated? Just means I’ll remove some stuff to get the £4.99 so you’re losing out on sales?

i canclled my my order as it said it’s still preparing, and i thought i got a refund for that but haven’t got it and said it’s already been sent out for delivery

i cancelled my order 5 minutes after placing it, when will i get my refund back into my account?

I recieved a faulty product and not correct foot size. I requested a full refund within time scales. I have got rid of the shoes and no longer have them, as requested. But I am still only being offered half of my refund back! It takes days to get replies, I am not happy at all!

T01E8A0043437953
hi there my names amilia i recently ordered of sara mart, and was notified a couple days ago my parcel was delivered but it hasnt been. instead it has been sent back to seller without my doing so. with also being unable to contact seller i would like a refund.

Hi I ordered my items on the second of November its now December 1st I still haven't received any of my items and no information only saying I'm in a queue of 2459 and they will be with me shortly if you can't send my items just refund me

My order hasn’t been delivered over 1
20 days from being delivered to the Uk order number is T01E8A0042945012 been advised by the delivery to get in touch to arrange for another order be sent or refund please get in touch 07542168396

Hi my items arrived in uk a week ago and still haven’t been sent to Royal Mail this has been 5 weeks now please send them

Beste, Bpost wou mijn pakketje bij mijn thuis leveren maar er was niemand aanwezig dus heeft hij de pakket terug opgestuurd. Ik wil mijn pakketje toch wel terug ontvangen

I’ve tried to cancel order 62138347251560189418 before it even left “being picked” and as i have done so there is no money refunded or even an option for that ?

I made an order over 3 weeks ago now saying its with Royal mail wich they have returned to sender saying
no address not happy

My order 62121040033124847242 is saying delivered but I've only recieved 1 pair of new balance trainers. I haven't received the rest if it.

Hi,
I’m really disappointed and upset because I have received a bag and the strap is faulty. One of the clasps on the long strap won’t open to attach to the bag!
Would it be possible to be sent out another longer strap that works as the bag itself is in great condition? It is the coach bag in black, order number: 62117383689498840506
Thanks,
Imogen

Hello, this delivery courier have lost my parcel i have a screenshot proof to confirm it is lost and they have been looking for days but cannot locate it. I need a refund or a replacement sent ASAP - order number 62111157813619429402

My order says it’s been delivered but I have no recieved, please resolve this issue soon.

I placed my order with SaraMart 01/10/23 and I am still awaiting parcels I have already received parcels with the wrong items in side and told I can not have a refund I’m so unhappy and won’t be using SaraMart again

Hi my items have been in the wear house for over a week please can someone just send my items to the uk it’s getting closer to Christmas and I am worried it has been weeks now

My friend purchased a LV clutch bag and there is a fault with the look she has sent them pictures but was told as over 6 weeks won't do anything it was a present. She has emailed them again and told would take further know blocked her

Hi, I had a WhatsApp message saying I have 20% off exclusive cost reduction. But I do not have a code. Looking for some support with finding it. Thanks

Hiya is this email going to SaraMart you never put on my parcel my number of my house now my parcel has been laying ina. Warehouse it’s 48 ballymagowan gardens bt48 9qn

I have ordered numerous times from Sara mart but in the last few weeks at least 3 parcels have been stuck with evri and all they say is to contact Sara Mart as they say the parcels are classed as lost, spent so much money and worried all rest of orders are going to end up same, I have emails from evri also which I can provide, then try do on sara Mart I’m in a queue of thousands

I'm so frustrated with this site I placed an order and I had a text saying had been delivered with a photo when I arrived home it wasn't there contacted u a few times and no reply getting no where

My order got shipped but it got sent back to sender because my address was wrong what can I do about this?

I want a refund for order number 62041900359407514666 as your courier has now accepted they left it on my doorstep and it has gone.missing, obviously I have checked everywhere. I have sent you SEVERAL emails already regarding this and I have spoken with your courier today who told me I should contact you AGAIN for a refund, this is getting silly now, I want me money now

Hi so I still haven’t received my order and it has been weeks and weeks ago still stays it on the plane witch I no is not true my order number is 62031487871767079418
Please could you let me no Where the order is please thank you ?

Hi my order still hasn’t been dispatched can you chase this up order number
62119363447881722154

Hi I ordered from Sara mart and I accidentally cancelled my order and i tried to order again and it wanting me to pay for it again and I was wondering how long till I get my refund

Order number is 62112297894301832922
Still saying preparing and has been over 7 days I ordered on 2/11/23 and my other two parcels have arrived but this one is still preparing can I have an update please

Hi
I placed 3orders on the 2nd November 2023 and two have been delivered but one is still preparing and it’s been over two weeks

Please will someone get in contact with me please just reply so I have some hope that I haven’t lost my money and still receiving my order

Still haven’t received my parcel this is the third time I have tried to contact someone about it, my order number is 62027603704174065658 it was meant to come on the 26/10/23 I have been talking to my delivery company and they said they didn’t receive my parcel.

Can you please send me the link to saramart

My order has been stuck in preparing but the payment has been taken. Please dispatch my order

When will my order be sent please.
62111321541008515434

Registered to buy doop items but I can’t see any! Though my friends can. If it’s just the same as SHEIN then I will delete

O/N 62111321541008515434. When will I receive my order please. Ordered 1/11/23

Haven’t received my parcel was meant to be delivered on the 26/10/23 and on my tracking app it says that the delivery failed, I would like a refund

Hi my order has been getting prepared for 4 weeks and no change I am so worried it’s not going to arrive please will u send my order

Cannot get on the app telling me to contact admin

I have just cancelled my order and I want to know when I’m going to get my refund

TENGO UN PROBLEMA CON MI PEDIDO! 62117661785271446890 He cancelado ese pedido y no me ha llegado el reembolso nunca!

Hi my app has stopped showing any designer brands, up until last night it had everything and now nothing is showing up, even items in my basket dont exist anymore

I have bought a item on early September and paid with Clearpay but is unfortunately they taking money from my account i need a help

I can’t see the brands in the app?

Hi
My daughter ordered some items which are great, however when i went to order the same item on my app none of the said items came up 🤷‍♀️ this also was the case for other members of the family (we were altogether at the time) went back on my daughters app and the all items came up?
Looked for palm angels on her account and loads were there, went into the rest of our phones and nothing was showing? Any reason for this please

My parcel order number 6184677936074692570 have not been received. Actually it was send with an incorrect address and was returned to you. I was promised by it would be sent back to me but has not received it
I'm due to travel in the 5th of September and advise if it's not gonna get to me be then please cancel and refund thank you.

I have a parcel that has failed I don’t know why, conformation number- 61819450401406341674
And transaction I.D. Is 21T01790KG0074721
I tried to contact the logistics but it’s not going through please can I have it re delivered in my post office in Santuary lake LPO

Hi I've already purchased 6 pairs of shoes from you however there is a pair I want to purchase and it says they are unavailable and out of stock I was just wondering when they would be restocked as they are something I want to buy.
Thanks

Made 2 orders within a day off each other! The first order came but still currently waiting for my second order, any idea where it is?

I accidentally cancelled my order and it state order “closed” I need a refund for the items I have purchased

Am writing about my package yet to be delivered. It says my address is wrong by the DHL logistics company and it’s been shipped back to the sender, but am unable to contact the sender and of course, my address is not wrong. I tried reaching out to the costumer service via the app but it’s robot sending me options that am not interested in. It’s exceeded 3days, How can I get my package or money ?

Hi I've come back from Portugal and received an email saying my parcel had been delivered I've arrived home there is no parcel no card from yodel either I rang yodel were the lady was quite rude and said I had to contact you.

I would like to delete the account associated with the email mp186.x@redacted

Goods still not received there seemed to be a problem when putting address in and I have read reviews claiming to have this exact same problem with your company and are not receiving paid for items I need to update my contact details and find out when I can get my order it’s saying it got sent back to depot and now it’s saying goods delivered but I have not received them I have been very patient and this is not acceptable now

I want to deleted my account. I give you 30 days.

I want to deleted my account

I have a question . If I want to buy shoes size 10 UK, what size do I have to chose for Eu size. Is it 44 or 45?

Order no show want refund

I have been patiently waiting for several weeks for my delivery to arrive and was informed today that my parcel has now been sent back over sees due to them not being able to locate the property however I have not been contacted and have forever been chasing the items I purchased I needed these items for my holiday and I am disappointed In the way I have constantly been chasing this only for it to be returned can you help as a matter of urgency kind regards ms deacon

Hallo guten Tag
Ich bekomme immer Rechnung von SaraMart Uber SMS
Aber wie kann man das zahlen
Lg Petra

Me pone que mi pedido esta entregado y no es asi, lo partieron en dos, llego uno y el otro no

My order has exceeded over 5 days I’ve tried to email and message and had no response

I stupidlly cancalled my order by accident, i have already paid for my items because the payment has already been taken out of my bank account, i have proof of that, i just want a full refund back, as its my first time ever ordering from them,

Hi I have ordered a package from Sara and didn't not receive it and the devery company called evri has not co operated with my enquiry, my track number is : ha2x8a0011866141 could u plz help

Hi, I ordered items to be delivered to my daughter in the hotel in uk and evri didn't deliver and instead returned it back to sender, so whatvis the next action as these goods have been paid for.

I cancelled an order and still haven’t received my refund

I want a refund didn't receive item

I made an order in October it’s showing delivered but I did not receive the order

Good morning, please my name is EBOHON CHARITY, MY tracking number LL379766046LU my order supposed to be here today but not here yet I do not no why my address is 54 rue du Maréchal Foch (la post office) thank you

Hello i dont recieve my refund yet! They said that its refunden and it will take 8days but now more than a month i still dont recieve my refund! This is my refund number 52129843482534981450

My order got lost over 2 months ago but can't get a refund my order value is 108.00

My delivery hasn’t come the the reference number is 522140712817537738 it was £352.09

Hej kärakunservice jag fick en fel varan ordernummer 52135377086900997322 kr525.97 j jag vill ha en återbetalning på detta fel varan som jag fått va så snälla behandla detta äredet som jag fått fel varan

How can i return Things to you